Apple Ford

Next visit will be better I came in a few weeks ago and ben took my keys to get my oil change done. As i was waiting i was watching him and his coworker work. I noticed that th I came in a few weeks ago and ben took my keys to get my oil change done. As i was waiting i was watching him and his coworker work. I noticed that the tall guy was going into detail about what was getting done and was talking to customers about damage he saw on their cars but nothing was said to me (I have 2 dents o. My drivers doors) So time went by and the tall guy was keeping people updated about the progress of their cars which also included get inspection reports gone over. After about an hr and a half Ben called me up to tell me was car was done and everything looked "good". No inspection report was given to me.Dave (the tall guy) was reviewing paperwork and inspections while I was just handed keys and told to have a nice day. I pulled Dave aside before I left and asked him why service thru him was so different than Ben. He apologised and offered to review my paperwork with me but I didn't have time at that moment. He did give me his card and told me to call with any questions I may have had. He said there is more than 1 dave and i should ask for "tall dave" Ben said about a total of 10 words to me total and David was much more detailed with his customers which made me feel like I got over looked. I called back a few days later and dave went over my inspection with me over the phone. He pointed out that my tires and front breaks would be due next visit (Ben never said anything about that). David was easy to talk with and took time to answer all my silly questions I have had about my car. Next service you can bet I'll be seeing "tall dave" More

Trustworthy Dave was very knowledgeable about my car and knew exactly what service I needed. He didn’t try to make me do any work that wasn’t necessary either. I’ Dave was very knowledgeable about my car and knew exactly what service I needed. He didn’t try to make me do any work that wasn’t necessary either. I’ve always trusted him and will continue to bring my car to him. More

Awesome service Would recommend Apple Ford to everyone. Service is great. Easy to make an appointment and always so helpful. Love Apple Ford will only bring my vehicl Would recommend Apple Ford to everyone. Service is great. Easy to make an appointment and always so helpful. Love Apple Ford will only bring my vehicles here. More

Extraordiinary customer service and very quick service Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Able to complete more than one task at a time. More

Awful Service VERY inept, inexperienced, awful service. I bought my car brand new in 2012 (Ford Focus S). Free Oil changes for life (every 6 months). They are SU VERY inept, inexperienced, awful service. I bought my car brand new in 2012 (Ford Focus S). Free Oil changes for life (every 6 months). They are SUPPOSED to top off all fluids, rotate tires, and include a car wash. Now, I have to check all my fluid levels, because they DON'T top off anything half the time. This past week, they LEFT OFF the splash shield --- a cover located at the underside of cars that protects your engine from potential damage caused by bumps, water and debris. Plus they forgot AGAIN to wash my car, telling me I can come back any time. I work from 8 to 5, and don't even get home until AFTER the dealer closes, and it is damned near impossible to get it washed on Saturdays, due to them being so busy. I don't want to make another trip OUT OF MY WAY just to get my car washed. It's pretty BAD when I have to check to see the fluids, etc. And now the Splash Shield???? Ford Certified means NOTHING to them. More

Very simple We purchased two vehicles from Apple Ford so far, and we haven’t had any complaints. Both buying experiences were easy and painless and the salesmen a We purchased two vehicles from Apple Ford so far, and we haven’t had any complaints. Both buying experiences were easy and painless and the salesmen are willing to work with your budget. One of the better buying experiences I’ve had. More

Rating for service on 2016 Lincoln MKX Apple Lincoln Ford, Columia Md (Specifically their Tri State Collision Center) does not do good work. Claimed they had repaired my cars front bumper Apple Lincoln Ford, Columia Md (Specifically their Tri State Collision Center) does not do good work. Claimed they had repaired my cars front bumper cover but they left damage behind bumper not fixed. Kept my car 5 weeks in. 2016 and 2017 and damage still not fixed (headlights, cross core member, cracked rt bottom headlight bracket). Many screws and nuts were left off in wheelwells and bottom front plastic panels, inside of hood for rubber seal. Both Bottom left & right door panels have cracked brackets. It took 5 or 6 times get bumper paint color to match body paint color. Overall back experience. Do not take your car to Tri-State Collision in Columbia , Md More

Outstanding service I would like to say Neville took such good care of me. He was patient and bent over backwards for me and in the end one happy customer. Lindsey was wo I would like to say Neville took such good care of me. He was patient and bent over backwards for me and in the end one happy customer. Lindsey was wonderful with all the after market items. What an awesome experience I received.. Thabks again Mevilke More

New sales from David David did a great job and was able to help me get into the new vehicle as soon as possibl I could not find his name in the list of salesman but David David did a great job and was able to help me get into the new vehicle as soon as possibl I could not find his name in the list of salesman but David did a great job More