Allan Schwartzman

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

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Ben is the Best of the Best !!! Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfac Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD More

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Service Department, Quick Lane at Dealership BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BON BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BONUS AND/OR A PROMOTION !!! BEST REGARDS, FRANK PESCE APPLE FORD CUSTOMER FOR 25+ YEARS More

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Awful Service VERY inept, inexperienced, awful service. I bought my car brand new in 2012 (Ford Focus S). Free Oil changes for life (every 6 months). They are SU VERY inept, inexperienced, awful service. I bought my car brand new in 2012 (Ford Focus S). Free Oil changes for life (every 6 months). They are SUPPOSED to top off all fluids, rotate tires, and include a car wash. Now, I have to check all my fluid levels, because they DON'T top off anything half the time. This past week, they LEFT OFF the splash shield --- a cover located at the underside of cars that protects your engine from potential damage caused by bumps, water and debris. Plus they forgot AGAIN to wash my car, telling me I can come back any time. I work from 8 to 5, and don't even get home until AFTER the dealer closes, and it is damned near impossible to get it washed on Saturdays, due to them being so busy. I don't want to make another trip OUT OF MY WAY just to get my car washed. It's pretty BAD when I have to check to see the fluids, etc. And now the Splash Shield???? Ford Certified means NOTHING to them. More

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Fraud by service department Buyer be very aware!!! Do not use the service or quick lane service at Apple Ford. I took my 2010 Ford Escape for an apparent Power Steering flush the Buyer be very aware!!! Do not use the service or quick lane service at Apple Ford. I took my 2010 Ford Escape for an apparent Power Steering flush the Quick Lane department told me the truck needed back in February 2014. I was charged $79 for the service. Today My Husband took it again for the same thing to a different shop thinking it was time for such maintenance service. He found out the truck doesn't need the steering flush because the power steering system is electronic and does not have a reservoir. What pissed me off the most is that they probably thought they could take advantage of me because as a woman I don't know much about cars. I wonder how many people they have stolen money from by charging for services the cars don't need. What they did to me is fraud and I will be contacting the BBB and FTC to report this issue More

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Quick turnaround time for car to be fixed, friendly staff Les Ashburn was helpful and understood that I needed to try and have my car back from a recall service call as soon as possible. He kept the time und Les Ashburn was helpful and understood that I needed to try and have my car back from a recall service call as soon as possible. He kept the time under an hour and was friendly and most cooperative. He listened and was very respectful of myself as the owner of a new car. I have had 4 cars now from this particular dealership and am very pleased with the service department, Quick Lanes and the experience of buying a car as well. I highly recommend this dealership to anyone in this area! Thanks for making my life easier....and I love my new car! This is my favorite car so far....a 2015 Ford Escape! More

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Excellent Service, As Expected Rick Poppe provided an excellent customer experience ... We have been Apple Ford Lincoln customers since 1993 and have been most satisfied with the Sa Rick Poppe provided an excellent customer experience ... We have been Apple Ford Lincoln customers since 1993 and have been most satisfied with the Sales, Service, and Product Line ......... More

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Service and check for a bad tire Service was completed faster this time. Good job. I have my vehicles serviced here. I like the changes in the waiting area. Thank you. See you nex Service was completed faster this time. Good job. I have my vehicles serviced here. I like the changes in the waiting area. Thank you. See you next time. More

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Routine service The Apple Ford Quick Lane team always works hard to get you in and out as fast as they can, and I have always received great customer service, and hig The Apple Ford Quick Lane team always works hard to get you in and out as fast as they can, and I have always received great customer service, and high quality service. More

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