Apple Ford

Deceptively ambiguous and unprofessional I wanted to buy a new Focus. The sales associate, Skyler, was friendly but moved too quickly toward a sale, only to become sluggish and drawn out duri I wanted to buy a new Focus. The sales associate, Skyler, was friendly but moved too quickly toward a sale, only to become sluggish and drawn out during the negotiations. The negotiations were terrible. I couldn't get a straight answer out of Skyler, who would try and get me caught up in complex pricing schemes using a "three column" approach, and interest rates that seemed to appear out of thin air. The interest rates were just written down on the dealership's letterhead, and the "rebates" were not itemized - they were simply flat, arbitrary deductions. I finally got to speak with the finance manager, Chris Bailey, who, upon sensing my anger and frustration, attempted to calm me down with a very mild voice, yet a dominant demeanor and eye contact that lasted awkwardly long. Extremely bizarre man. I wanted to see the interest rate that the banks offered me, considering I have a 770 credit score, I knew they were lower than the 5% I was being presented. Chris refused to show me what the banks had sent him, and instead said: "You qualified for 2.9 and we added 2 percent on top, Ok?" "But I can charge you whatever I want!" "You're a rude negotiator!" I once again asked to see that in writing, to no avail. Chris walked away from discussions after that point, and we were all heated. I left without buying the car, needless to say. Had they been transparent, I was ready to buy the car. But the lack of transparency and blatant disrespect means I won't offer this dealer my business. Be a skeptic, it pays better. More

Fantastic The service was fantastic. Greg from the service dept treated me very well. From when he set up a rental car for me to fixing my car. I will be bringi The service was fantastic. Greg from the service dept treated me very well. From when he set up a rental car for me to fixing my car. I will be bringing my car in for service again. Thank you apple ford! And Greg. More

Fabulous Service! Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after my car was serviced, and Curtis listened carefully, with clear intent to understand the nature of my concern. He went above and beyond to resolve the issue and ensure my satisfaction! He provided fabulous service, and I am most grateful! More

Cold and bitter Wish there was a 0.. very limited over the phone, never gave much detail of vehicle, no motivation to sell, just going with the motion.. made us drive Wish there was a 0.. very limited over the phone, never gave much detail of vehicle, no motivation to sell, just going with the motion.. made us drive over 2 hrs from out of state to find out from another sales person who greeted us, that the vehicle we were looking at, was sold a few days prior, so basically noone ever checked to see if the vehicle was still there or not.. of course he didn't know it was sold a couple of days prior. No apologies, no nothing.. nice one, I guess people still get paid not to work and waste people's time traveling from a far.. it's ok buddy, I found my vehicle somewhere else :). More

Over and above effort to obtain Ford corrosion warranty Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape. Thanks again Carl More

Very happy with this experience He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy wit He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy with. Not your usual used car manager he was more like a real human being. More

Milk the customer Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every ot Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every other visit. After the last visit when they recommended several expensive repairs, I decided to take my car to an independent mechanic I had known for years. He pointed out that several items recommend by the dealer were just fine, then repaired an item the dealer had overlooked. Mt recommendation is beware of this dealer. More

Great experience Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great s Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great service. More