Apple Ford

Stay away from this place This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from t This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags More

Poor service and car Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of closing which I never received... even after emailing the salesman three times, It is now the second week in Feb. This has safety implications without written instructions on how to work mirrors etc. Also did not get a copy of the warranty page from the car window which states... "a copy of this page must be given to customer". Drove the car to FL and had the same transmission problems that Focus owners have been complaining to Ford about for years... stuttering and stumbling. This problem is a major class action suit in Australia and several states in US and has had a recall in US. Was given a 100,000-mile warranty on the transmission which sounds great until you realize it is not from Ford but another company. The fine print of the contract indicates that a $100 co-pay in required each time the vehicle is returned for service. The "fix" for the problem according to owners who have had it done is about 3,000 miles. If you drive 20,000 miles a year that equates to about $600-700 a year or $3,000-3,500 for five years in warranty costs plus the hassle of going back to the dealer or another facility for the adjustment!! Great warranty?? Shame on Ford and the dealer for follow-up. Is this customer service? Not in my book! Let the buyer beware!! Traded the 2015 at another dealer after one month and got a 2016 manual five-speed Focus. Previously had a 2009 Focus manual with 176,000 miles. Great car... what happened Ford?? Sorry Apple Ford Columbia... not a good experience at your dealership. More

Recent Purchase I wanted to take a moment to share my appreciation regarding my recent purchase experience from Apple Ford Used Car Division. The experience overall I wanted to take a moment to share my appreciation regarding my recent purchase experience from Apple Ford Used Car Division. The experience overall was excellent and I cannot imagine that anything more could have been done to make it better. My salesman, Neville Dick, was responsive and really cared to help me get the vehicle that would best meet our needs. He was extremely helpful, knows the products he sells very well, and went out of his way to help me in my purchase decision. I first was introduced to Apple Ford-Lincoln when searching for a vehicle two years ago. For many reasons I chose to work with your dealership and proceed with leasing my car from Apple. The staff have been extremely helpful and courteous from start to finish, sales and service. Your Customer for Life program is AWESOME, and in itself would be an incentive to return to Apple for future purchases. I do have more convenient access to local dealerships selling the same brand/type vehicles I purchase, but the experience and level of customer service that is provided by Apple is beyond compare. This makes the inconvenient distance well worth the drive and time, at least for me. For many reasons it would be much easier to deal locally for our vehicle needs, but I have made the decision and am now a loyal, repeat, Apple Ford-Lincoln customer, and hope to continue as long as I am able. More

Perfect Service I took my car in for several items of concern (rear window defroster, vent noise on start up, regular service). I know these are handled in three diff I took my car in for several items of concern (rear window defroster, vent noise on start up, regular service). I know these are handled in three different areas, so I asked for someone who could take care of all of it for me. I thought I would have to make an appointment to get this all done, but one person took care of all of it for me, all that day! Kevin Ford in the service department took care of all if it, plus my regular "Service for Life" service. I have always gotten excellent service from this dealer but they went far above and beyond on this visit. More