Apple Ford - Service Center

Buying my car from Apple Ford was a great experience, but service there hasn't always been the smoothest. That said, I had an excellent experience with Curtis Ford for a mirror replacement this time around service there hasn't always been the smoothest. That said, I had an excellent experience with Curtis Ford for a mirror replacement this time around and working with him makes me considerably less hesitant to go back for future work that could just as easily be handled by good year. More

We love our 2011 Explorer, but have had several unusual problems with the MyFord Touch and Synch systems. Our Apple Ford service experience in dealing with these issues has been outstanding. Most recen problems with the MyFord Touch and Synch systems. Our Apple Ford service experience in dealing with these issues has been outstanding. Most recently, I brought the car in without an appointment because we had hit a curb and one of the tires had a cut in the sidewall. There was also a recall campaign on the car. CURTIS FORD helped me out, got the recall done, and had the tire inspected, all in less time than expected. Of course, they could easily have told me the tire was unsafe, and I would have bought a new tire from the dealership. Instead, the inspector said the tire would pass state inspection and was safe to drive on. I was pleasantly shocked - these people have shown integrity in dealing with both my Ford Explorers. I would certainly recommend the Apple Ford service department. More

Curtis Ford went out of his way to make sure that my vehicle's factory installed navigation based communication system was fully operational by summoning the appropriate installation technicians in a ti vehicle's factory installed navigation based communication system was fully operational by summoning the appropriate installation technicians in a timely manner, and then following up with the phone service tech-support operator to confirm we had everything installed and cross-checked operationally correct. Supporting him with this recommendation is not only the right thing to do, but a real pleasure. GREAT FOLKS at APPLE FORD... our 2d Vehicle with them. Can't get any better. More

I placed a review back in August on how horrible my experience had been with Apple on buying my certified pre-owned Flex. Despite this, they did make things right. I ended up having a meeting with th experience had been with Apple on buying my certified pre-owned Flex. Despite this, they did make things right. I ended up having a meeting with the president of the dealership, Chip Doetsch. He was genuinely concerned about my situation and addressed all of my concerns. He also made me totally comfortable in continuing my relationship with Apple. My car is running great and I love it so much that I don't ever plan on selling or trading it in ever. Thank you so much chip! I greatly appreciate your time, professionalism, and genuineness. More

Dave Eichorn called me to get my car serviced after my complain. They put me in a rental as it took a day to replace the right LCA due to squeaking and creaking. All went well and the service was excellen complain. They put me in a rental as it took a day to replace the right LCA due to squeaking and creaking. All went well and the service was excellent. Thanks. More

Amazing. Awesome. Class act,everyone at dealership. Wouldn't go anywhere else.. they always take ok excellent care of me.....will not go anywhere else. Wouldn't go anywhere else.. they always take ok excellent care of me.....will not go anywhere else. More

I have been a customer of Apple Ford for the past 3 years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service on my Ford Focus, and it has seemed like no-one is interested in being there. The reception I have received to come in for an oil change/tire rotation has been poor at best, and they have had no consideration for my time- don't have a quick lane if it's 3 hrs for an oil change. But I am very happy with my 2 visits in the past month. I have encountered Curtis Ford both times, and he has not only been very knowledgeable (tire problem & bluetooth hookup), but does not seem like it's a bother to do his job(which I'm not even sure those 2 things applied to him, but it didn't seem to matter- the customer mattered first). His friendliness has given me hope that Apple Ford is headed back in the right direction. More

I brought my car in for a routine oil change and service and Curtis was a joy to work with. He had a large number of customers to assist this particular morning and he still managed to give each of us the r and Curtis was a joy to work with. He had a large number of customers to assist this particular morning and he still managed to give each of us the required amount of attention. He even went out of his way to look up some data and part numbers for an issue with my car not related to the oil change. Curtis is very knowledgable about Ford, the cars and his customer service skills are beyond reproach! If anyone can restore our faith in service at the American auto dealerships it would be Curtis! I hope that when I return I will be lucky to have him as an associate again! More

Curtis Ford was very respectful and professional when I came in for a safety recall on my Free Star Van. The company somehow had ran out of parts but he went to bat for me and made sure my vehicle was take came in for a safety recall on my Free Star Van. The company somehow had ran out of parts but he went to bat for me and made sure my vehicle was taken care of properly. He even assisted me with a loaner car to continue my transportation needs until the job was done. I am very pleased with his service and would definitely recommend my associates and friends to Apple Ford and Curtis Ford when they need car service. Thanks again, Solomen/Allen H.Colbert More

I had to take my Ford Fusion in for some repairs and get it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who works at the service counter. Curtis went above and beyond any level of customer service I have ever encountered at a dealership. First off, he was extremely polite which is huge, secondly when the technician thought my car was finished Curtis took a look himself and noticed that there were still some issues with the car so he made sure they fixed what I believe was the engine mount block. He could have just said nothing and waited until my warranty expired and then I would have had to pay extra money. Curtis also arranged for a rental car for me to use while my car was being repaired. In addition, he was up front, honest and it was apparent that his goal was to make sure my car got taken care of. At the end of the day I ended up having to pay a little over $800.000 for some service issues not covered under my warranty but because of Curtis I also saved allot of money. I bought my fusion at the same dealership and from this point on I will be a customer for life at Apple Ford Columbia. Curtis should be running the whole service department in my opinion. The guy just flat out gets it. More