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Arapahoe Hyundai

Centennial, CO

4.1
7,603 Reviews

9899 E Arapahoe Road

Centennial, CO

80112

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Showing 7,603 reviews

January 26, 2021

I had a bad experience as my car broke down on the way home after I picked it up, called for help was told I needed to wait to the next morning was stranded More

by Kaye.Skonieczny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Dykes
Jan 27, 2021 -

Arapahoe Hyundai responded

Kaye, Thank you for leaving a review, however the best that I can determine is your last purchase was in 2017 and Kyle was not employed with us at this time. Please call me at 303-539-1700 to discuss your experience with us, with me directly. I look forward to hearing from you soon. Albert Risch GSM - Arapahoe Hyundai

January 26, 2021

Worst customer service and service department ever. Don't waste your time with this dealership. Had my car in for over 10 days and did no repairs (some of which I were told were done which were not done). Ab More

by macsystembill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Albert Risch, Robert Kim
Jan 27, 2021 -

Arapahoe Hyundai responded

Bill, Thank you for taking the time to share your experience publicly. While I am keenly aware of the circumstances and timing surrounding the events of your purchase and experience with us. Also how understanding and patient you were during the aforementioned circumstances and timing (spanning 2 major holidays). In summary, while our intentions were to service our customers needs with our traditionally exceptional service, we fell far short of that goal with you. Our technicians are highly trained and are compensated to find and fix problems in an efficient and timely matter. In this case, we failed to diagnose what turned out to be a very simple repair (loose battery cable). While we regret the time and unnecessary stress that this caused, we are thankful that the repair was minor and that you are very satisfied with the vehicle. Unfortunately in the review, it is not apparent that we immediately arranged a loaner for the entire time that your vehicle was in service (so that you would not be without a vehicle) and in fact offered to exchange the vehicle (at no cost to you) within 72 hours of your purchase to accommodate your upcoming travel plans (to which you declined and insisted on waiting). Finally, we have taken steps to improve our communication to our customers, additional training for our sales staff on resolutions, and discussed with our technicians to improve simple process fundamentals that can eliminate the simplest fixes first. Please accept my sincere apologies for your experience, and my heartfelt relief and gratitude that you are very satisfied with your vehicle and wish you nothing but the best moving forward. Sincerely, Albert Risch GSM - Arapahoe Hyundai

January 25, 2021

We found this dealership to be very attentive to our needs during our visit. Seth Ringwald answered all questions and finance made it easy to conclude our business. More

by Helga
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Surina, Seth Ringstad
Jan 25, 2021 -

Arapahoe Hyundai responded

We thank you for taking the time to review Arapahoe Hyundai. We will pass along your kind words to your sales professional and hope you love your new vehicle. Thank you. David Zinsmeister Arapahoe Hyundai General Manager david@arapahoehyundai.com

January 25, 2021

Chad is great , he always takes the time to answer any questions I might have! I have worked with a couple of other services advisers, he is the best, he goes the extra mile. More

by KSRUBIO01@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Niles
Jan 25, 2021 -

Arapahoe Hyundai responded

Thank you so much for leaving our service department a review. Great to hear your recent visit went well. We look forward to serving you in the future. David Zinsmeister Arapahoe Hyundai General Manager

January 25, 2021

I didn't notice until I got home, but my Advisor forgot to give me my 10% off coupon that I gave him at the beginning of the appt. Thought he'd remember that, so I didn't mention anything as I was being c More

by MONIQUEMURPHY121314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Niles
Jan 25, 2021 -

Arapahoe Hyundai responded

I’m disappointed to hear about your discount. Please feel free to contact me directly to discuss your experience. All the best, Gary Burton Service Manager Arapahoe Hyundai

January 25, 2021

Did a great job got us in when they said they would and done I one hour thanks for they gave us great service thank you More

by SCHWARZ_123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Chad Niles, Gary Burton, Alexandria Massey-Ocampo
Jan 25, 2021 -

Arapahoe Hyundai responded

Glad to hear we could take care of you. We look forward to servicing your vehicle in the future. David Zinsmeister Arapahoe Hyundai General Manager

January 25, 2021

I really love the folks at this dealer. They are fantastic and i ha e purchased a lot of cars in my day. I want seth to find me that santa fe lava vehicle More

by KAT470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Ringstad, Mark Anderson, Chad Niles, Gary Burton, Alexandria Massey-Ocampo
Jan 25, 2021 -

Arapahoe Hyundai responded

Thank you so much for rating Arapahoe Hyundai. Have a great rest of your day! David Zinsmeister Arapahoe Hyundai General Manager

January 25, 2021

They took care of all the basic maintenance and when they came across a dead bulb in my headlamp they only charged me for the part! Appreciate the above and beyond service More

by alex kluge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Johnson, Mark Anderson
Jan 25, 2021 -

Arapahoe Hyundai responded

Thank you so much for rating Arapahoe Hyundai. Have a great rest of your day! David Zinsmeister Arapahoe Hyundai General Manager

January 25, 2021

Enjoyed my car buying experience. I would recommend the dealership and my sales person to a friend. My post purchase seemed a bit disorganized, but Mark was courteous. More

by JBWColorado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Jevion Adams
Jan 26, 2021 -

Arapahoe Hyundai responded

We’re so glad to hear you had a positive and comfortable car buying experience! We really appreciate your feedback. If there’s anything more Arapahoe Hyundai can do for you, please don’t hesitate to let us know. David Zinsmeister Arapahoe Hyundai General Manager

January 24, 2021

Arapahoe Hyundai is great to work with. We are on our third car with them. The service and sales people are exceptional. We highly recommend them. More

by PC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Gonzales
Jan 25, 2021 -

Arapahoe Hyundai responded

Thank you for taking the time to review our team here at Arapahoe Hyundai. Glad to hear everyone worked together to provide you a great experience. We hope you love your new car. Thank you. David Zinsmeister Arapahoe Hyundai General Manager

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