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Arapahoe Hyundai
Centennial, CO
7,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 19, 2016
Fast and Friendly! Lucas Bender was so personable and worked so hard to get the price I needed! He was extremely knowledgeable about the Hyundai brand and all of their c Lucas Bender was so personable and worked so hard to get the price I needed! He was extremely knowledgeable about the Hyundai brand and all of their cars, and he put me in the perfect car for me. Lucas and the whole staff seemed to genuinely care about my happiness. I would recommend Arapahoe Hyundai to anyone! More
by Jessvana
Employees Worked With
KB Brader, Lucas Bender
Helpful December 19, 2016
Awesome service, stayed late in a snowstorm to help We ventured out to look at a car around 8 pm. A snowstorm hit and we wound up staying until 11 and walking out with a car. The service couldn't be bea We ventured out to look at a car around 8 pm. A snowstorm hit and we wound up staying until 11 and walking out with a car. The service couldn't be beat. We got a great price. We couldn't be happier with our new car!!! More
by Stritty15
Employees Worked With
Tim Powers, Lee Morin
December 18, 2016
Great buying experience My salesman, Lee Morin, was very gracious and knowledgeable. He knew his products and he listened to me about what was important to me - that was ref My salesman, Lee Morin, was very gracious and knowledgeable. He knew his products and he listened to me about what was important to me - that was refreshing in my auto shopping. The dealers approach to pricing was also good to deal with - no hassling. And of course, I was impressed with the cars and thus I purchased a hybrid. More
by paul
Employees Worked With
Bill Surina, Lee Morin
December 17, 2016
Horrible Customer Service!!! I made an appointment over two weeks ago to come in for an oil and filter change as well as have my window looked at because it stopped working after I made an appointment over two weeks ago to come in for an oil and filter change as well as have my window looked at because it stopped working after I brought it in to have the molding fixed on the door the last time. My two back windows also had the same issue. I asked for an appt at 11 and Paul told me he needed me to come in earlier so he said come drop the car off between 9 and 930. I dropped my car at 920 and he proceeds to rudely tell me my appt was for 9. I reminded him what I was told and then he had me sign the paperwork and I went to the waiting room to wait for my ride. My ride could not pick me up for about an hour and I proceeded to watch my car just stay in the parking lot and had not been moved by the time i left around 1030. Why did I need to bring it in so early when it just sat in the parking lot? I waited most of the day and had not received a call and it was about 3 pm. I called the dealership and they told me Paul was at lunch and would return my call. I waited until about 4 pm and I still had no call and the lady who answered said she will ensure Paul will call me. It was bout 430 by the time I received a call back to tell me that it is the contact piece on the window and it would be $185 dollars..No apology for why it took all day to call me back. They clearly had forgot it was in the parking lot it seems. So it is 7 hours later and now you are telling me the car is still not done???? I'm supposed to decide so they can quickly fix it. I said my car was perfectly working fine until I brought it in to have the molding fixed and now the window stopped working. Paul proceeded to be very rude to me and give me complete attitude and told me to talk to his service manager. I proceeded to talk to Gary who did not even apologize for the car being there 7 hours and said it happens. I told him my car is just past the warranty period as well and despite the two back windows having the same issue as well as the molding that had to be fixed on that same side he would not cover it. I believe Hyundai needs to take ownership as this is definitely a repetitive issue on the car and my car was fine until I had them fix the molding the last time. He took zero ownership and took no responsibility for the car being there seven hours. The most frustrating issue is that I waited all day and it hadn't been fixed and I was supposed to make this immediate decision at the end of the day when they already had my car for 7 hours. Gary would not acknowledge that my car had been there all day. I am a good customer. I was treated so rudely and have never received such horrible customer service like I received today. When I returned to pick up the car Paul did apologize for his attitude and rudeness only after I told him how horribly I had been treated and I didn't deserve that. I am in the market looking to purchase a 3rd car but I definitely will not be going to Arapahoe Hyundai. More
by unhappy73
Employees Worked With
Gary, Paul Grace
December 17, 2016
New car purchase experience. It is with pleasure that I have the opportunity for this review. The salesman that took great care of me is Mr. Leo Zombeck. I had not purchased an a It is with pleasure that I have the opportunity for this review. The salesman that took great care of me is Mr. Leo Zombeck. I had not purchased an auto in 24 years. He was very courteous, knowledgeable and thorough and made this expreience very easy for me. I will not hesitate to recommend him to others. Sincerely, R. Lowell Flachsbarth More
by new owner
Employees Worked With
Leo Zombek
December 16, 2016
SUPERIOR. My salesperson was Devin Johnson. Devin was extremely professional yet personable ,thorough and took the time I needed to assure I underst My salesperson was Devin Johnson. Devin was extremely professional yet personable ,thorough and took the time I needed to assure I understood the multiple features of the dashboard. He is a 'Keeper." This is the third time buying from Arapahoe Hyundai (once as a buyer once with significant other and now again. OUTSTANDING REAL SERVICE More
by Steve
Employees Worked With
Devin Johnson
December 16, 2016
Treated with Respect John Francis O'Hanlon was courteous, attentive, and efficient in the time we spent with him during our vehicle purchase. After considerable on-line r John Francis O'Hanlon was courteous, attentive, and efficient in the time we spent with him during our vehicle purchase. After considerable on-line research, our only dilemma was deciding on the color for our 2017 Sonata SE. John Francis was helpful in providing the time and "distance" my wife and I needed to discuss this choice together while we looked at the vehicles. We were glad not to feel "pressured" during our time with John Francis, or others we spoke with during our car buying experience at Arapahoe Hyundai. We also have received a couple of follow up phone calls from John Francis to see if we had any additional questions after our car purchase and an invitation to call at any time in the future if we do have any questions plus an offer for a free first time service/oil change. We certainly can recommend John Francis and Arapahoe Hyundai to others that might be considering a car purchase. More
by blikehim
Verified CustomerEmployees Worked With
John-Francis O'Hanlon
December 16, 2016
Great service I could not be more happy with how the purchase of my new car went! Leo was dilegent and on top of his game weeks before he and I could meet!! He sold I could not be more happy with how the purchase of my new car went! Leo was dilegent and on top of his game weeks before he and I could meet!! He sold me exactly what I needed and was truly amazing! Thanks Leo More
by michelehayes09
Employees Worked With
Leo Zombek, Bjorn Kristensen
December 16, 2016
Genesis 80 Lease For the last 20 years I leased Audi & Lexus vehicles. Those Dealerships were of much higher quality than Arapahoe Hyundai. The Arapahoe Hyundai/Genes For the last 20 years I leased Audi & Lexus vehicles. Those Dealerships were of much higher quality than Arapahoe Hyundai. The Arapahoe Hyundai/Genesis Sales Representative Leo Zumbek was an excellent person to deal with. Had it not been for him, I would have gone to another Genesis Dealership. He is very product knowledgeable, customer oriented, polite, follows thru on all questions and is very polite. Dealing with the Finance Representative and his incomplete paper work made me very angry and dissatisfied. The deal was done at the end of the Dealer's work day, & I felt pushed to "sign" everything. So many documents were not completed, I went ahead & signed them because I felt I could challenge the transaction in court or in Litigation if necessary. I did check over the car after dark in a not well lighted area. Driving it home, the windshield was streaked, & the wipers make the streaks worse. In my garage, I could see that the car was not "prepped" very well. After getting Lexus's & Audi's this was not a good experience. I called Leo Zumbek & he immediately set up a Service Appointment with the Service Manage, Paul Grace, who when he saw the car was embarrassed and angry that the car went out that way. When I got the car back from Service, everything was perfect. Leo Zumbek then spent a little more time with me answering a few of my questions. I AM VERY IMPRESSED WITH THE GENESIS 80! I AM VERY PLEASED DEALING WITH LEO ZUMBEK. But this Dealership needs Genesis Quality Training on all fronts if they are to successfully compete with the other high end quality brands/ More
by hzel33
Employees Worked With
Finance Manager & Finance Representative, Leo Zombek
December 16, 2016
Arapahoe Hyundai Just purchased a new vehicle at Arapahoe Hyundai - it was a lovely experience and would definitely return for service and other needs. I got a great c Just purchased a new vehicle at Arapahoe Hyundai - it was a lovely experience and would definitely return for service and other needs. I got a great car at a great price - Black Friday offers can't be beat! More
by aegray19
Employees Worked With
Leo Zombek
