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Arapahoe Hyundai
Centennial, CO
7,603 Reviews
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December 13, 2021
I purchased a car prior to the sale to a new owner. The new owner claims to have no information from prior to 10/26/21, and have totally ignored me. I have no plates or any confirmation that the prior owne new owner claims to have no information from prior to 10/26/21, and have totally ignored me. I have no plates or any confirmation that the prior owner sent registration and plate requests to DMV. BUYER BEWARE! More
by sjb71188
Employees Worked With
Vincent Porras, Albert Risch
Helpful November 30, 2021
We purchased a 2021 Palisade In June from Arapahoe Hyundai, finance director Bill Surina told us that we should purchase the Risktheory total protection package in case we need a new windshield or we Hyundai, finance director Bill Surina told us that we should purchase the Risktheory total protection package in case we need a new windshield or we need to remove some scuffs or dents ( we bought the white car). Bill also told us he has a customer who is on his 5th windshield because Palisade's windshields are bad and get damaged pretty easy, also there is no limit on how many claims you can file. In August we travel to the mountains and a small pebble hit our windshield we notice a small 3-inch crack on our windshield, I called Risktheory total protection and was told it's not covered and we need to call Arapahoe Hyundai. Also, a guy from Risktheory total protection told me they received so many calls from customers who purchase protection plans, and he doesn't understand why the FINANCE DEPARTMENT AT THIS DEALERSHIP is giving customers false information. I've emailed and called our salesman Rami, he try to help but I guess it was out of his control. Bill finally answered my phone call after 1 month and promises me he will order a new windshield and it should be ready for the last week of October because it's back-ordered. I told him we are leaving for a vacation at the end of October and will be back in November, Bill said no worries when you back call me and your windshield will be here waiting for you. Starting November 7, 2021, I left 6 messages for Bill Surina, send him 2 emails, left messages for general manager James Crowley, left messages for general sales manager Albert Risch NUMEROUS TIMES, and have gotten no response. Today I called again to speak with the general manager ( he was very busy) so whoever pick up the phone told me that the dealership was sold on October 26, 2021, and they don't responsible for whatever happened before that day. Secretary at Arapahoe Hyundai told me I have to call Risktheory total protection package BECAUSE THEY ARE LYING, THEY HAVE TO REPLACE MY WINDSHIELD, THEY KNOW COMPANY ( DEALERSHIP) WHERE I PURCHASE MY CAR IS NO LONGER IN BUSINESS). I'm beyond frustrated at this point, I will file a complaint with Colorado Auto Industry Division maybe this will help somehow. Do not buy any protection plan thru this dealership it's not worth your time and money! What they do is deceptive trade practice, bait and switch advertising, I will file a complaint with a dealer board sometime next week! More
by AnnaR
Employees Worked With
Bill Surina, Rami Zaradeh
November 02, 2021
I recently purchased a used car from Arapahoe Hyundai after car troubles with another car I have that drastically impacted my ability to go to work and take my son to school without spending all my money after car troubles with another car I have that drastically impacted my ability to go to work and take my son to school without spending all my money on Uber. I walked away feeling relieved that Arapahoe Hyundai had a car in my price range and that they represented that I was being "taken care of," and my worries would be no more. I even bought an extended warranty from them for $3000 extra dollars just wanting to make sure my bases were covered. Not even a day after I drove it off the light the tire pressure light was on, the check engine light was on, I found out the AC didn't work, the brakes were squeaky, the speed odometer was broke, and the check engine light was on. Before buying the car, I did a test drive and even had others check it out and none of these issues existed. Nevertheless, I took my car to a shop and they said they could not honor the warranty because I didn't drive a certain # of miles (this was not stated in negotiations). So, I brought it to Hyundai's service department where I was once again reassured everything would be fixed and okay. I was without transportation for about a week during the repairs when I called Hyundai and was told that they hadn't even started working on my car yet. After more discussions my car was taken into service, I was given a loaner, and I waited an additional two weeks for the repairs to conclude. After I got my car back there were no service lights on so I assumed everything was fine. Just a few days ago my check engine light is back on and my brakes are squealing. I took my car to a brake place today and was quoted $2250, nearly the price of the warranty, for brakes, a "very bad" axle bend and leak, amongst other deficiencies. This was AFTER Hyundai claimed to fix everything and couldn't even get me a service repair sheet listing the repairs. The only reason I went to Hyundai is because my grandparents are longtime customers and have spent THOUSANDS with them and have been getting new cars every couple of years for at least the past six. My grandpa has called repeatedly to assist me in getting this rectified only to be dismissed and hung up on. Not only will AH be losing one of their best customers as a result of all of this but I will be pursing all legal options against them. More
by tbrown
Employees Worked With
Brian Caton, Jevion Adams
November 01, 2021
My family had many options to choose from at Hyundai, from buying our current lease, to leasing or buying a new vehicle. We appreciate the time Seth Ringstad took to explain all of the options and to hel from buying our current lease, to leasing or buying a new vehicle. We appreciate the time Seth Ringstad took to explain all of the options and to help us find the best deal. More
by YAKS1981
Employees Worked With
Seth Ringstad, Brian Caton
October 31, 2021
Brain Wheeler was Amazing to work with. He listened to us on what we wanted and how we wanted the process to go. They were efficient and quick with no gimmicks. Finance was incredible. us on what we wanted and how we wanted the process to go. They were efficient and quick with no gimmicks. Finance was incredible. More
by e.d.biron
Employees Worked With
B Wheeler, Edgar Felix, Brian Caton
Verified Customer
