Arapahoe Kia

Everyone is very pleasant but I didn't like waiting 3 and a half hours just to get an oil change and change a cabin filter. I was told it would be 90 minutes. a half hours just to get an oil change and change a cabin filter. I was told it would be 90 minutes. More

The staff were all very friendly and helpful. There were some wait times, but it was always out of the control of the staff. There was a customer who was very rude and inappropriate toward the st There were some wait times, but it was always out of the control of the staff. There was a customer who was very rude and inappropriate toward the staff. They handled him well and remained polite and professional. I share this because that customer repeatedly stated that his son or son-in-law is the regional manager for Kia. If this is true, then it is important the regional manager is aware of his family member’s behavior. It was appalling how this customer was treating staff and makes me question if the regional manager would support his staff being treated this way. More

Service technician was not helpful and did not keep us informed on the progress of the work being done on our car. He was away from his desk quite often. We brought our car in for an oil change ,tire rota informed on the progress of the work being done on our car. He was away from his desk quite often. We brought our car in for an oil change ,tire rotation, and repair on the back windows,which were not working. Five hours later, with the help of another tech,we got our car. We still need to go back for the window repair, because they had to order a part. More

Usually easy in and easy out but have had issues with the FCA since May of 2025. Brought it in, explained that I have had my car for four years but ever since someone ran into my left quarter panel and t FCA since May of 2025. Brought it in, explained that I have had my car for four years but ever since someone ran into my left quarter panel and took that out and my bumper, the FCA would not issue warning if I was approaching too close or slow the car down automatically, if I was in cruise control. I get the report back that there were no error codes and everything is performing as expected. When I saw that, I asked the service advisor if anyone drove it. He told me they didn't have to, error codes showed nothing wrong. Brought it in again in the summer of 2025 and said the car is still not slowing down when approaching cars or trucks on the interstate. Told me I would have to pay an additional $200+ to run the diagnostics again. I said, can someone just drive it. He said ok. When I picked up the car, got the same error codes don't show anything. In the year since, the car slowed down once with FCA and that was when I was following a large truck and he started going up a hill and the car automatically slowed down. At all times, I am in the three cars back cruise control mode. Fast forward to this month. Said I had a cross country trip to make, would like to have someone drive my car on the interstate and look at this. Was told the car would have to stay most of the day so someone could do this. When I got the car back, the same, no error codes message on my receipt, nobody took it out. You would think after three visits, the service department would listen to their customers but I guess not. As I left the lot, I got on a 45 mph street. I set the cruise for 42 mph. As the cars in front of me stopped for a red light, my car stayed at 42 mph until I hit the brakes hard to stop. I texted my service person and said I replicated the problem within five minutes of leaving the shop. To this day, I have not received a response. A couple days later, I did a 2800 mile road trip, where the cruise control did not slow me down even when a car suddenly cut in front of me and on the way home, got a rock chip bad enough to replace the original front windshield. Was hoping the new windshield would resolve the issue but the car still will not slow down or issue any warnings if I am too close to a car in front of me. I don't know if it was the quarter panel/bumper replacement that caused this issue but for four years, the FCA system worked great and for the last year, only on one occasion. The FCA disabled lights have come on, on occasion, with a perfectly clean car on a 65 degree day, I don't count the slushy days, as that is to be expected. I just wonder why nobody at this dealership, less than one mile from the interstate, could not take the car out and see this issue for themselves. My neighborhood mechanic for the last 25 years, take cars out daily to insure all work is complete. I am now looking at other Kia dealerships in the area, to see if they are willing to assist or if the refusal to drive the car is a corporate issue. I am willing to drive or ride shotgun for this. I also purchased the extended warranty on this car as the model was somewhat new at the time and I thought this would insure me if something out of normal happened. More

Adam and Jake were super helpful and made buying a car easy. Professional and courteous. I recommend. easy. Professional and courteous. I recommend. More

Easy to get in and out. Prompt service when you arrive and service personnel friendly and courteous. Prompt service when you arrive and service personnel friendly and courteous. More

Service was very timely and friendly and with good results. The scheduling was simple. Overall, it was avery satisfying experience. results. The scheduling was simple. Overall, it was avery satisfying experience. More

Charlie was great to work with! The buying experience was straightforward and almost painless. Looking forward to driving my new car for years to come! The buying experience was straightforward and almost painless. Looking forward to driving my new car for years to come! More

Service advisors were friendly and easy to work with! Online scheduling was a breeze and free shuttle services were offered while my vehicle was being serviced. Online scheduling was a breeze and free shuttle services were offered while my vehicle was being serviced. More

Alina was amazing! Alina was polite, courteous, knowledgeable and patient. All around great experience and we couldn’t be happier. Alina was polite, courteous, knowledgeable and patient. All around great experience and we couldn’t be happier. More