Arapahoe Kia

Great efficient service by Will. Kept me informed, finished earlier than predicted. How things are supposed to work. Kept me informed, finished earlier than predicted. How things are supposed to work. More

Started trying to schedule service a week in advance. Tried twice to schedule service through the Kia app. Never got a callback. Called directly, automatic system kept offering times and then saying they Tried twice to schedule service through the Kia app. Never got a callback. Called directly, automatic system kept offering times and then saying they were not available. Finally got a time. I arrived early, was told 90 minutes. 3 hours later they were finished with the oil change and tire rotation. More

The service, although a minor one, was again handled with care and professionalism. Steve Hammerquist -as ALWAYS- was the dream of a service manager (correct word?). Because of him our next car will also be care and professionalism. Steve Hammerquist -as ALWAYS- was the dream of a service manager (correct word?). Because of him our next car will also be a Kia Niro --our FIFTH! Thanks Steve, for everything you have done to impress us and make sure we are safe on the road. More

Don't make an ONLINE appointment on the same day -- they may have trouble fitting you in. I made an appointment at 9:30am for 3pm that day -- assuming that the computer system had up-to-date information on may have trouble fitting you in. I made an appointment at 9:30am for 3pm that day -- assuming that the computer system had up-to-date information on the available slots. When I arrived at 3pm, I was told that it might take as long as 3 hours to get my tire rotation and inspection (for an EV). They apparently had a couple techs call in sick. I can sympathize, but Arapahoe Kia could stand to do some work on their online scheduling system. The simplest change would be to disallow same-day appointments online -- just ask the customer to call. I would have happily done that. Or maybe check your system at lunch time and call folks who have "waiting" appointments. Instead, I'm rescheduling after wasting an hour driving to and from the dealer. When I have completed an appointment with this service center (in the past), the work has been done well, and reasonably quickly. More

Shawna was great to work with! Also Jared the Sales Manager treated me more than fair! Also Jared the Sales Manager treated me more than fair! More

Excellent customer service and timely completion of work. Communication was also good and an overall solid experience. Communication was also good and an overall solid experience. More

Really liked the whole online scheduling/update experience. Staff was courteous and professional. Kept me up-to-date through the entire maintenance. experience. Staff was courteous and professional. Kept me up-to-date through the entire maintenance. More

All of the people at the dealership did a good job of explaining our options in vehicles and financing. explaining our options in vehicles and financing. More

Quincy was very helpful and knowledgeable. He is the definition of what sales folks should be, understanding and not pressuring a customer. This was by far the best experience, shopping for a He is the definition of what sales folks should be, understanding and not pressuring a customer. This was by far the best experience, shopping for a vehicle. More

Donnie is the representative who supported me for this visit. He was the most professional that I have met at this service department. visit. He was the most professional that I have met at this service department. More