Archer Volkswagen

Worst service I ever seen 1. Bad customer greeting/service- I had an appointment for service at 8.30 am today; got there on time; 2 service agents were at the window, but no on 1. Bad customer greeting/service- I had an appointment for service at 8.30 am today; got there on time; 2 service agents were at the window, but no one come and ask for help. I waited 5,6 minutes and went inside. 2. No knowledge of their work field- They checked 2 of my tires and said all 4 are worn out. I was okay to change my tires as well as 10k mile service.I have claim for tire replacement from a third party company whom I pay monthly for service. They don’t have any idea how does this claim works and showed no interest to work with it. I gave them the claim# and the phone number to call that company and I went to work. After an hour the service agent Marc called and said that claim didn’t approve. I called that company and they are okay to pay but they need to get details from the technician. I called Marc and told this again and he said he will call the company again. After an hour, Marc called and said the claim doesn’t work and I can pick my car anytime I am ready. I asked them about service and they said they didn’t do and I need tell them to do service if I need (what the xxxx? I drop the car for 10k mile service and this tire case is an addition to it) I told will call them back in 10min.as I have to ask my husband because we were completely upset with them since morning. I called them back at 12.30pm. The receptionist Janice said Marc is busy and I can leave a message with her. I told her to tell him to do the service. 3. No responsibility- I called around 3.30pm again to see the status and couldn’t reach him. When I went to pick up the car at3.45pm, they didn’t do anything, no service at all. I went to a tire shop right away. The claim works and replaced my tires. I will find someone else to do the 10k mile service, but never ever go back to this Archer Volkswagen. More

Terrible Customer Service We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I look We recently purchased a used Passat from Archer VW. The entire process was a giant pain. We were originally quoted a price on July 18, 2017. I looked at the car on July 22. It took until August 2 to complete the paperwork on their end and to complete the purchase of the car. During the paperwork process, the price of the car increased several times with them trying to sneak in different charges and warranties. During negotiation, our salesperson promised to order us a paint touch up pen and mail it to us. After numerous phone calls, emails and stopping by the dealership, it is six weeks later and we still do not have the promised touch up paint. I also had to go to the dealership to pick up the license plates because they did not mail them to us in a timely manner. I would NEVER work with this dealership and especially not the salesperson, Matt Collins, again. More

Best auto purchase..... EVER..!!!!! My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely. The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did. Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me. In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice. C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)! More

Great Staff / Great Service I brought my car in for service and was treated respectfully. More importantly, they got my car fixed quickly and right. The price was reasonable. I I brought my car in for service and was treated respectfully. More importantly, they got my car fixed quickly and right. The price was reasonable. I would recommend Archer Volkswagen to anyone who drives a Volkswagen. More

SOLD LEMON VEHICLE Horrible place! Liars and horrible business. Yall sold us a lemon vehicle and yall could care less! 10k car, doesn't run three days after I bought it. Horrible place! Liars and horrible business. Yall sold us a lemon vehicle and yall could care less! 10k car, doesn't run three days after I bought it. HORRIBLE! I wish I could sue yall! More

Owesome Service!!!! This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on This has been the best car buying experience I have ever had, and to be honest never expected because the facility doesn't looks nice as the others on Hwy 59. I was there back in December just to look but did not expect to buy a car. My salesperson, Alex was easy to work with, and the Sales Manager Matthew was very professional, no hassles and easy to communicate. So they helped me a lot on the deal that lead me to buy the 2012 Audi A4. After all the car needed minor things to be fixed which they corrected immediately and without question. A+ More

GREAT!! My experience with Archer VW was spectacular, Carlos, the sales consultant is a great person, he's very professional when negotiating and he understoo My experience with Archer VW was spectacular, Carlos, the sales consultant is a great person, he's very professional when negotiating and he understood my situation. We found a car to lease at a perfect price accessible for what I can pay. I couldn't be more happier with my purchase. I will definitely be negotiating more with them in the future. I recommend this dealer to anyone who's interested in buying or leasing a VW. Denys Gonzalez -------------------------------------------------------------------------------- Mi experiencia con Archer VW fue espectacular, el senor Carlos, agente de ventas es una gran persona, muy profecional a la hora de hacer el negocio, entendio mi situacion y encontramos un carro arrendado perfecto a un precio accesible para mi bolsillo. No podría estar más feliz con mi compra. Me gustaría hecer negocios en un futuro con ellos otra vez. Recomiendo este concesionario a todos los interesados en adquirir un VW comprado o arrendado. Denys Gonzalez More

Salesman really listened and wasn't pushy. I didn't end up buying a car from this dealership but the salesman listened to what I wanted and was very friendly and helpful. They let me take the c I didn't end up buying a car from this dealership but the salesman listened to what I wanted and was very friendly and helpful. They let me take the car I was interested in overnight so I could show my wife and take it to my mechanic. I would have loved to give them my business, but we found something we liked a little more at another dealership. More

Purchase of a Jetta I went to purchase a 2014 Jetta before making my decision I asked the salesman what are the benefits of purchasing from his Dealership. He then asked I went to purchase a 2014 Jetta before making my decision I asked the salesman what are the benefits of purchasing from his Dealership. He then asked what he can do for me to get this sale completed. I advised him to take of a few hundred dollars. So he took it to his Manager and he returned with order which the Manager wrote a note on the order "this is the best deal we can offer :)". The agent stated the note was written by the general manager. I believe it was unprofessional and that he should have come and spoke to me. I however, purchased 2014 Jetta which showed 77 miles on July 29th. Since it was my first week in the area and did not have an apartment and left the car at the dealership. Upon my return to collect my car on Saturday it showed 288 miles. The agent stated my salesman was out of office. I asked for the Manager he stated that would be Jeremy. The agent went on to say that he believes it was an error as that happens all the time. I went to see Jeremy but saw another guy who stated Jeremy has left. He did not introduce himself but asked how he can help. I advised him on the situation which he too stated that it's an error that that occurs regularly. The other issue I had was that the car was full of sand, hair etc although they claimed it was clean. I found out the guy I was talking with name is Patrick who had know empathy. He called another guy Matthew who gave me some mats for the car and then I started asking about the various upgrades for the car. I advised Matthew since it was another $1300 I would take that he stated to talk with Patrick. Of course helpless Patrick kept saying the same think we cannot take the car as it will now be a used car and that all information is already punched with Volkswagen. I also told him that I had a coupon from my job and if he could honor that he stated again it was already punched. So here is a manager that put customers last. He stated I will have Jeremy call you and that Jeremy maybe able to give a refund or help me upgrade. Of course, Jeremy has not called 3 days and I am still waiting and he has not return my calls. I thought the dealership is in business to make money but Patrick has refused me from getting an upgrade, or to use my coupon. Patrick's customer service is extremely poor he did not budget to assist the customer. Oh I forgot to mention when I asked for the second key for the car I was told the salesman took it home. Of course, I believe they just needed to blame someone since he was not there. Still waiting for key and call from Jeremy to get the upgraded car. I must say Karim was extremely nice. I must say my uncle was also looking at a car here but now will not be purchasing. More

Engine Blowout on 40K I was driving on the freeway and the next thing I knew my car stopped working, so I pulled to the side of the freeway. I found an oil leak. But 300 mi I was driving on the freeway and the next thing I knew my car stopped working, so I pulled to the side of the freeway. I found an oil leak. But 300 miles before that I did my service at Archer for 40,000 miles. I towed the car to the dealership, and the next day I got a call from Marc and told me that there was possible water damage. I drove to the dealership to ask for the manager and he said that there was damage because there was a possibility that I drove through high water. Since I didn't like his answer, he told me that he will push my car into the parking lot. I went home and called VW of America to ask for assistance, and they gave me a supervisor to open my case. The next day, I received a call and a VW representative came to inspect my car. He found out that the turbo seal failed and said that I will get a new engine for free. Since they said that I could get a loaner car, I told them I would be there by 3:30 PM, but I got there at 3:15 PM. Marc was at lunch, so another service advisor called him to tell him that I arrived. I saw him, but he went to talk to another customer at 3:20 PM. After that, he called me and started yelling at me and told me I messed up his lunch. A week later, I got a call that my car was ready, so I went to pick it up and found some damage on the hood and foot prints from the mechanic on my white carpet, I tried to contact them and nobody answered or called back. I am very disappointed and was very stressed out. So I decided to sell the car because I didn't want to deal with Archer anymore. More