Robert Archer

Was shopping for a specific model of vehicle and found it at Archer Volkswagen. Inquired online and had Ricardo Buchanan as my salesman help me through the process of trading in my vehicle and purchasing ano at Archer Volkswagen. Inquired online and had Ricardo Buchanan as my salesman help me through the process of trading in my vehicle and purchasing another. I had a flawless trade and purchase all done online. Drove down to the dealership five days later to pick up my car and drop off my trade in. All my paperwork was done online and was quick and flawless. I did have a issue with my vehicle, that was quickly handled and taken care of, by the sales manager Claudia and the GM. They all made sure that my purchase was uneventful and took great care that I was happy with my purchase. I just want to thank you all for a great experience and I love my car! More

by kmtivet Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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Been here several times they go out of their way to be helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use arche helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use archer for servicing my vehicle. More

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Efficient and quick service. They need 15 words for this? Yes it’s fifteen by now. They need 15 words for this? Yes it’s fifteen by now. More

by pinoydr Verified Customer Verified Customer

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They were very helpful to decide which vehicke was more appropriate for us, they followed up accordingly and looked for the right options and solutions for our budget. They do care about their customers. appropriate for us, they followed up accordingly and looked for the right options and solutions for our budget. They do care about their customers. More

by ramirezj98 Verified Customer Verified Customer

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Great service with very attentive team looking to give the best possible experience. Very easy to communicate with the best possible experience. Very easy to communicate with More

by Mesquite Verified Customer Verified Customer

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Cory is the best! He’s always quick to help me out, excellent customer service and I would highly recommend Archer Volkswagen to anyone He’s always quick to help me out, excellent customer service and I would highly recommend Archer Volkswagen to anyone More

by rlalexander1905 Verified Customer Verified Customer

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Thank you Claudia, Chris, and Robert for the opportunity to experience the best car buying experience I have ever had. I came needing a car and left with my car and a new family. They made this experience to experience the best car buying experience I have ever had. I came needing a car and left with my car and a new family. They made this experience easy, timely, and made me feel valued as a person and customer. Thank you for my new car that I love and my new family!!! More

by ggrayrac Verified Customer Verified Customer

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Exceptional Service: "Above and beyond" customer service. Mr. Jamal Taylor provided us with taking time to explain the vehicle features and creates top-rated experiences. Mr. Jamal Taylor provided us with taking time to explain the vehicle features and creates top-rated experiences. More

by bcg1297 Verified Customer Verified Customer

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Great dealership , good groups of people. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. I take my care here because this place is friendly , it’s like a mom and pop shop with experienced workers. More

by peteryem Verified Customer Verified Customer

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