Archer Volkswagen

Jeremy was very easy to work with. He help my understand the incentives that were available on the model I was interested in. Good folks! the incentives that were available on the model I was interested in. Good folks! More

If you are looking to buy a used car, DO NOT buy one from Archer VW in Houston. I found a used Ford F-150 on cars.com that was for sale at Archer VW. I live 400 miles away, so I called the dealership and to Archer VW in Houston. I found a used Ford F-150 on cars.com that was for sale at Archer VW. I live 400 miles away, so I called the dealership and told them that this was the exact truck I was looking for at a great price and I was willing to make the drive to pick it up. I then asked them to please walk around the truck and describe every square inch of it to me before I drive 400 miles to purchase it. One of the salesman walked around it on his cell phone and described it to me as "Flawless, one of the nicest trucks he's ever seen". Well, I get there, the truck is definitely NOT flawless. The inside of it smells like an animal shelter, the passenger side door had bondo putty smeared all over it (poor body repair job from where the truck was wrecked), the brakes needed to be replaced, and the front bumper was crooked. These are all things I could not see from the pictures they had online. However, this experience got much worse when I met a guy name KEN ADDISON, the Used Car Sales Manager. This guy was extremely rude, and told me that "It wasn't his problem". He offererd no apology for the waste of time and money I incurred to get there. Ken Addison at Archer VW in Houston is the stereotypical Sleazebag Dishonest Used Car Salesman. Maybe it's a good place to buy a new VW, not sure, but don't buy a used car here, they can't tell the truth. Stay away from this place, plenty of other car dealerships out there that do business the right way. More

This all started a year ago when I saw a Nissan Xterra on This all started a year ago when I saw a Nissan Xterra on their web sight I went and asked for it, Mike Lewis was the one that hepled us, he could This all started a year ago when I saw a Nissan Xterra on their web sight I went and asked for it, Mike Lewis was the one that hepled us, he could NOT find any info on it and could not find the car,I told him it was outside blocking a gate on the other side of the lot adjacent to them, he could not find the keys to it but promissed he would get it in a day so he took my name and #, never called me back, so I called 3 days later wouldn't you know, they had no info on it! That Xterra sat on that same spot for a YEAR! A year later I went back and they finally found the keys and let me test drive it,it sounded awful!The other reason was we also had our eyes on a Nissan Quest we explained to him we were intersted in buying the car with two thousand down he ran our credit and told us that once we get the money we all go talk to Bart to work on a in house finance we came back in five days to talk to Bart only to find out that they had sold the car without calling us knowning we were intrested then in an attempt to get our business Mike found another Xterra for me and called me before they did an inspection on it or put a price on it, I got to test drive it and told him I would be back to test drive it again. He said to be back the next day when Bart the general manager would be there and the Xterra would be ready for me. Well two days later and he could not find the car anywhere!!! Mike Lewis spent 45 of my minutes looking for the car!!When I told him he does not know his inventory and he told me he works in new car sales and not used cars, I asked why am I dealing with you for? He answered I have been working with you for a year and I want to put you in a car! Finally he tricked me into going across the freeway to see if the car was there, well it was only to see Bart! Bart approved me, but when I asked for the price, Bart said he needed to wait to see what their cost would be, but wanted my down payment to sell the car to me, NOT to place a hold on the car, but to put down as actuall payment on a car I have no idea what the price is! I asked them to call me when they get their stuff together and Bart said " I don't call people back, you see my phone rings costantly. If you want it come back with you're money." I left thinking Mike will just call me with the price, when I called him that evening for the price Mike said " That's between you and Bart, I am out of this, I know it sounds wierd, but that's how it's done!" Mike Lewis has been calling me everyday since he knows I have been approved for a car. Just don't know what price I am approved for!!! More

They are crooks and will take advantage every second they can. I brought my car in for a problem, it cost me 377.64 (labor-208) (parts-138) (miscellaneous- 18.72) (sales tax- 12.93) My car is still can. I brought my car in for a problem, it cost me 377.64 (labor-208) (parts-138) (miscellaneous- 18.72) (sales tax- 12.93) My car is still not fixed and has the same problem it did..... More

I did extensive research and decided on the exact vehicle, options and color I wanted - 2011 VW Jetta Sportwagen TDI DSG, reflex silver. I then began price comparison/negotiations with the internet vehicle, options and color I wanted - 2011 VW Jetta Sportwagen TDI DSG, reflex silver. I then began price comparison/negotiations with the internet sales managers of most of the VW dealers within 150 miles of my home. Archer VW's Internet Sales Manager, Johnny Huynh, responded immediately to my phone calls and emails and offered the best price right off the bat. I didn't want to leave anything to chance since I was to travel three hours to the dealer and it would have been a significant inconvenience had everything not gone as expected when I arrived to pick up the car. In my emails to Johnny, I asked for the total "drive away price" and all the particulars about the car, VIN, stock number, exact list of options, etc. - essentially everything in writing up front. Johnny quickly and pleasantly provided all the requested information. My first contact with Archer was on a Tuesday and I picked up the vehicle on the following Saturday. I arrived at Archer at 3:30PM, met with Johnny, inspected the vehicle thoroughly, test drove it, met with the finance guy, reviewed and signed the sales documents and I was back on the road in my new Jetta at 4:30PM. My purchasing experience with Archer and Johnny Huynh was exceptional all around. More

needed a locking lug wrench for my VW to remove a flat tire...Archer didn't include it in my car when I bought it there new...they ignored the fact it wasn't included and sold me a lug & lug adapter inste tire...Archer didn't include it in my car when I bought it there new...they ignored the fact it wasn't included and sold me a lug & lug adapter instead of the lug removal key that I had requested. This stranded me at home with a useless bolt and a flat tire. Overall impression: sales dept. barely knows what they're doing out there....service dept. is a bunch of half-speed mopes....Gary, the service dept. manager looks like he's counting the days to his retirement party. One time, after an accident theircollision repair center held onto my car for NINE WEEKS before I got it back....NINE WEEKS of stalling, excuses, and me begging GEICO to extend my rental deadline! By then I had almost forgot how to drive a clutch. More

I've been in for oil changes and state inspection, and all the times i've been in for those services i've walked out unhappy. for one thing the wait time is ridiculous. and the whole thing of having to se all the times i've been in for those services i've walked out unhappy. for one thing the wait time is ridiculous. and the whole thing of having to set an appointment is lame. most of the people that work there are really rude and never seem like they care about pleasing the customer at all. i drive up with my vehicle and no one greets me, but i clearly see 4 employees at there desk doing jack shit, and i walk in and ask for an oil change and they inform me that they dont have anybody to do an oil change. one employee asks another employee why not and that douche proceeds to tell everyone there that he just came back for lunch and that he doesnt know anything. stupid idiot i dont need to know you just came back from lunch i just need a damn oil change. maybe its because i came from toyota and they had remarkable customer service and the service at vw is just normal? idk but i really am thinking about going back to trade in my jetta for a toyota. i've wasted so much of my time at this stupid dealership, but never again. it seems like everyone has had a better experience at the vw dealership on i-10, so i might just go way out of my way for better service. More

Talked to Rejean over the phone about a 2007 eclipse, he Talked to Rejean over the phone about a 2007 eclipse, he said there where no issues with the car after he walked around and inspected the car himsel Talked to Rejean over the phone about a 2007 eclipse, he said there where no issues with the car after he walked around and inspected the car himself. I drove from beaumont 100 miles one way and when I got there the paint was poor,there was a 4 inch paint chip missing on the drivers mirror.I told Him I was unhappy,he told me he was at bottom price and couldn't deal anymore,,take or or leave it altitude .( cost about 50-150.)Well I left. Don't recommend driving to far to see there cars More

This was the worst service ever. I will never recommend any one to this dealership. The Sales reps including the Finance Manger and the MANANGER are all very rude and don't care about their clients. Is all any one to this dealership. The Sales reps including the Finance Manger and the MANANGER are all very rude and don't care about their clients. Is all about them making money. If you want a VW go to another dealership!!!! More

This dealership was a nightmare. I bought a certified used VW and then the same day, that evening, the clutch had blown and I was left sitting stranded with a smoking car on the side of the highway. I used VW and then the same day, that evening, the clutch had blown and I was left sitting stranded with a smoking car on the side of the highway. I had the car towed back to the dealership and demanded my money back. If they sold me a supposedly certified car and it broke the same day, I want nothing to do with it. Later that day they called me to tell me that it was my fault and that I broke the clutch and that, even though I had been told otherwise, there was no way I was getting my money back and that I was locked into the contract. When I finally got in touch with a manager after the weekend, he confirmed that I could cancel my contract but that the dealership would be filing a claim with my insurance for the damage I caused. I am an experienced standard driver and there is no way this could have happened to the clutch of this car unless it was already on its last legs when they sold it to me. So much for certified used. I will never go here again. More