Archie Cochrane Ford

Easily the most unprofessional, deceptive dealership I have ever had the displeasure of dealing with. ​They shorted the verified payoff on my trade-in by $1,200, resulting in my personal bank account get have ever had the displeasure of dealing with. ​They shorted the verified payoff on my trade-in by $1,200, resulting in my personal bank account getting swept to satisfy the lien so Archie Cochrane could clear the title and immediately flip my trade onto their front sales lot at my expense. When called out, management completely stonewalled me for the past month. I work out of town 10 hours away, and the only time anyone would acknowledge me was when I had to fly home and physically confront them in the showroom. ​On top of refusing to correct their $1,200 shortfall under Montana lien satisfaction laws (MCA § 61-4-110), it took three separate in-person visits just to force them to remove over $5,000 in aftermarket warranties. The finance department completely withheld the physical terms sheet at delivery verbally misrepresenting what the policy covered, while in reality sticking me with a base powertrain plan that covered almost none of what was promised. ​Formal complaints regarding their finance practices and failure to satisfy liens have been officially submitted to the Montana DOJ Office of Consumer Protection. ​Too many calculated "accounting errors" for this to be anything other than deliberate, predatory business practices. Audit every line item, record your conversations, or better yet, take your business anywhere else in Montana. More

Seth was professional yet laid back. I appreciated Seth for a casual approach. I was also looking at the Tacoma's at a competitor. I was on their lot for more than 30 minutes without ev I appreciated Seth for a casual approach. I was also looking at the Tacoma's at a competitor. I was on their lot for more than 30 minutes without even being approached. Once I made up my mind, I didn't want it to take long to complete the transaction. The team was very efficient and had me out in under two hours. Everyone was great to work with. I would recommend this dealership for anyone. More

From start to finish it was a flawless process. It made the drive well worth it! Will be back for next purchase . Thanks to all involved. It made the drive well worth it! Will be back for next purchase . Thanks to all involved. More

Consistently superior dealership in all respects. Service and Parts Departments are top-tier in responding to my requests and following-up to ensure my complete satisfaction. Service and Parts Departments are top-tier in responding to my requests and following-up to ensure my complete satisfaction. More

Salesman Joel recognized me as a returning customer. Very professional, friendly and helpful; he answered questions with patience. Very professional, friendly and helpful; he answered questions with patience. More

Our salesman was very helpful and so nice to work with. Highly recommend this dealership. Highly recommend this dealership. More

Always courteous. Attentive to the Vechicles needs. Courtesy rides- very important. Don’t spend your dime if it’s not a necessary fix yet. Attentive to the Vechicles needs. Courtesy rides- very important. Don’t spend your dime if it’s not a necessary fix yet. More

Nick was a great representative for Archie Cochrane Motors. Everything was a breeze and it's the only dealership that had the interior/exterior colors we wanted on our Lariat. Large selection of all Motors. Everything was a breeze and it's the only dealership that had the interior/exterior colors we wanted on our Lariat. Large selection of all models and great service! More

I am very satisfied with the process of purchasing my Mustang. My salesman,Kent did an awesome job . Everybody else that was involved from sales , finance and service did an amazing job . I will refer Mustang. My salesman,Kent did an awesome job . Everybody else that was involved from sales , finance and service did an amazing job . I will refer this dealership to anyone as a 5 star plus dealership with 5 being the highest there us . More

Great customer service, quick easy transaction! Chaz made everything simple and easy. Not a ford person we bought a used Jeep Gladiator. Chaz made everything simple and easy. Not a ford person we bought a used Jeep Gladiator. More