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Aristocrat Motors

Merriam, KS

4.8
1,400 Reviews

9400 W. 65th St

Merriam, KS

66203

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Showing 1,400 reviews

October 09, 2015

year wait for nothing So for the first time in my life I decided to order a new car from the factory. I heard from one person this dealer was good but definitely should hav More

by jtrramgdonzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
drew
May 05, 2015

Horrendous experience! I went to purchase a new Mercedes, but quickly found out that unfortunately this dealership fits the stereotype that "Mercedes" people get. Elitist, p More

by djw4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Sherman, Julie Langton, Lorri Willms, William Vaughan
November 18, 2014

unscrupulous - stay away This dealer apparently fulfills orders for parts placed on parts.com. I ordered an oil filter from them, but they refused to sell me the oil filter u More

by db3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Gatson
November 10, 2013

I had an excellent experience with Mr. Robert Hellweg this morning. I had expressed a concern with him and he took great care in handling my issue. Mr. Hellweg is a true customer service hero and I great More

by GregPalermo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Robert Hellweg
Nov 11, 2013 -

Aristocrat Motors responded

Col. Palmero, Robert Hellweg, our Marketing and Business Development Manager has placed a call to you at the number requested and he looks forward to discussing this matter with you at length. Thank you for the effort you have made to inform us of your experience.

October 21, 2013

Pretentious and snooty. A car dealer that refuses to deal. I used to use them years ago when i drove a porsche, so when i moved back into the area, and wanted a porsche or mercedes, decided to give them More

by Jerryp182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Hellweg, Dan Sherman, derrick tagtmeyer, rich Randazzo,
Oct 22, 2013 -

Aristocrat Motors responded

J.P. - We apologize that we were unable to come to terms on the purchase of a new vehicle. As our Business Development Manager Robert Hellweg mentioned, we would be happy to assist you with any service needs should you decide to purchase a Mercedes-Benz or Porsche product from another dealer. Don't hesitate to contact Robert with any future concerns or needs

Oct 22, 2013 -

Jerryp182 responded

This is the same answer that they sent to my other reviews, verbatim. They should be more concerned about customer service than answering their plethora of complaints. As for not coming to "terms", as I mentioned, there were none, it was no bargaining on our car, and let us rip you off on yours. Steer clear of this dealership! Read reviews on the other websites! As for contacting Robert Hellweg, he can't or won't do anything, so why bother?

September 11, 2013

Buying a car can sometimes be a stressful experience but Drew took the time to come in on his day off to help with our purchase of a new Range Rover. My husband had met with him earlier in the week, but I More

by candi2506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frisbee
September 06, 2013

I feel very satisfied with the sales person, the price and service. I would like to strongly recommend this dealer to my friend and co-worker in the future. More

by linhe1120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Norman
September 04, 2013

Drew was great with us, very patient we spent several hours together looking at different vehicles. Lorrie was great as well during the closing process. More

by rlmkrm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frisbie, Lorrie Willms
August 31, 2013

I have purchased two Porsches from this dealership. Both purchases were an easy uncomplicated experience. I felt pricing was fair and required minimal paper work on my part. Charles W. Cheek, MD More

by cwcheek
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
August 20, 2013

Awesome experience! This dealership was easy to work with and we really enjoyed the process. We felt no pressure and it was an easy process! Thanks! More

by taradc87
Price
Recommend Dealer
Yes
Employees Worked With
Drew Frisbe
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