Arlington Heights Buick GMC

I appreciated the quick service I received and much to my surprise, my car was washed too!! This is a top-notch dealership that always takes great care of my car. surprise, my car was washed too!! This is a top-notch dealership that always takes great care of my car. More

Service Advisor Brian Poteracki provided Excellent Customer Service. He listened to my concerns and resolved the issues I presented. Additional concerns were found and resolved. Customer Service. He listened to my concerns and resolved the issues I presented. Additional concerns were found and resolved. More

Brian in service was helpful and straightforward when I brought my GMC Terrain! He outlined the near immediate and near term services and was consultative in his approach brought my GMC Terrain! He outlined the near immediate and near term services and was consultative in his approach More

Courteous. Reliable. They keep a close check on my vehicles needs. Bought last 4 cars from them. All staff knows their jobs well. Nice atmosphere throughout dealership. vehicles needs. Bought last 4 cars from them. All staff knows their jobs well. Nice atmosphere throughout dealership. More

Shelley has been a wonderful salesperson to deal with. No pressure and completely knowledgeable about all facets of the car business. We would recommend her to all our friends. pressure and completely knowledgeable about all facets of the car business. We would recommend her to all our friends. More

Okay first off I don’t know where to begin • Shelly Barr helped us out right from the start, we was looking at 1 car and was kind of on the fence about it, Shelly came out and showed us about 5 of them! And helped us out right from the start, we was looking at 1 car and was kind of on the fence about it, Shelly came out and showed us about 5 of them! And kept pushing and kept trying until we found a car that we was happy with.. that was one of the best services I’ve ever got at a dealership, it was like we wasn’t a client but we was friends! • she tried so hard until we was satisfied!, that’s the way it’s suppose to be!! • all the team members are outstanding as well, • if your ever needing a vehicle and your in the Arlington heights area, please check out Buick GMC! And give Shelly a shot, she try’s and pushes until your happy and satisfied, A+++ Service. • After being treated like crap at 2 previous dealerships, walking into here and meeting with Shelly was like a breath of fresh air! Thank you all once again for the service, and our new vehicle! More

I wanted thank you to Cesar Martinez for his good customer service. I bought two vehicles from him and I would definitely buy a new vehicle from him in the future. Thank to the team in A.H. Buick GMC customer service. I bought two vehicles from him and I would definitely buy a new vehicle from him in the future. Thank to the team in A.H. Buick GMC. Thank you Cesar More

I would like personally thank Service Advisor - John Verschelden for managing the repairs to my 2011 GMC Canyon with professionalism and courtesy the entire time. Verschelden for managing the repairs to my 2011 GMC Canyon with professionalism and courtesy the entire time. More

Was definitely the easiest and fastest deal I have ever done. The easiest way I have ever paid for a vehicle. Highly recommend this dealership done. The easiest way I have ever paid for a vehicle. Highly recommend this dealership More

This was a very frustrating service visit. Apparently, the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to the dealership recently decided not to have loaners and now have a rental car service. I waited 45 minutes for the rental to arrive and then had to spend another 15 in an office for them to process paperwork. When I made my service appointment, I was quoted a different rental rate than what I was going to be charged. The the woman representing the rental car service argued with me and kept making excuses about why this occurred (it's a new service and the customer service reps at the dealership don't know the rental car prices???) before finally agreeing to revise the rental amount. Chris Parisi was VERY inexperienced. I have a Platinum extended GMC warranty and he called me with a list of repairs, totally over $2,000. He didn't even call the warranty company first to find out what would be covered and then when I questioned this, he told me the warranty typically does not cover ball joints. I called the warranty company myself and the representative told me he approves ball bearings and joints on a daily basis, but the dealership did not provide any information other than telling them they are loose when they were asking for tolerance information and photos. Finally, Chris called me and told me this was an approved warranty repair (which I already knew after calling myself). Then I picked up my car and noticed on the invoice that my truck also had an oil leak repaired, which I was never notified of (luckily it was another warranty repair). The invoice provided was VERY confusing. It did not break out the costs for what we were responsible for versus the warranty repairs. Labor, supplies, everything was lumped in together. When we questioned the figures, Chris could not offer an explanation and just said he would take off $50. We had to press this issue before we finally got an explanation and breakdown of costs and it turns out we were being overcharged! I've been going to this dealership for a few years and have to say this was the most aggravating visit I have had. More