Arlington Heights Buick GMC

Great Service from everyone! I bought my New Buick Cascada yesterday. It was a pleasure working with Shelley Bar. She was very helpful with everything! I would only buy a car from I bought my New Buick Cascada yesterday. It was a pleasure working with Shelley Bar. She was very helpful with everything! I would only buy a car from her. The dealership worked with my numbers and got me the car I wanted. Finance was easy to do also. More

Good service and salespersons Friendly sales person and a very good deal on an excellent car. Good service record and longevity of a dealership. Definitely work the trip and money. Friendly sales person and a very good deal on an excellent car. Good service record and longevity of a dealership. Definitely work the trip and money. More

another great experience I’ve purchased several vehicles at this dealership over the years both new and used and have never had a bad experience. Gabriel has been my sale I’ve purchased several vehicles at this dealership over the years both new and used and have never had a bad experience. Gabriel has been my salesman for each vehicle and I can’t express his professionalism without the typical pressure. He’s patient and will do everything in his power to satisfy his customer. The general sales manager Dan S. was also involved and was very helpful. Whether you looking to buy a new or used vehicle this is the place to go. Don't forget to ask for Gabriel. More

Exceptional service I had a severely damaged tire and called my service advisor, Cindy Laser. I left her a message and she returned my call in less than 10 minutes. S I had a severely damaged tire and called my service advisor, Cindy Laser. I left her a message and she returned my call in less than 10 minutes. She is always very professional and courteous. She immediately checked to see if they had the tire I needed in stock. We discussed possibly replacing another tire as we and she indicated she would have all of my tires inspected. She had everything waiting when I arrived at the dealer and also fully explained all of my options. I appreciate her honesty and that is the main reason I continue to have my Buick serviced at Sullivan. Cindy is a great asset to their team. More

Best dealership experience I've ever had! What an outstanding group of people from sales to service! In sales, Dan and Kate are very helpful. They'll do everything they can and jump through What an outstanding group of people from sales to service! In sales, Dan and Kate are very helpful. They'll do everything they can and jump through hoops to put you in the vehicle you want, at the price you can afford. In service, Geoff, Victor and Mike are always there to assist you. They will provide honest recommendations and accommodate your needs. I've had plenty of bad experiences purchasing and servicing vehicles but you wont find that here. HIGHLY RECOMMEND THIS PLACE! Scott W. More

Not just another dealer. How refreshing to be treated like a VALUED customer and NO hoops to jump through .Real attention to the person and what they FEEL is important to them How refreshing to be treated like a VALUED customer and NO hoops to jump through .Real attention to the person and what they FEEL is important to them...NOT just a sale. We have had many purchase experiences and this one was exceptional. We both are satisfied and pleased with our transaction .Professional would be a one word sum-up....Thanks Gabe ! More

Great experience! For the first time I was not stressed out about buying a car. Shelly gave us an opportunity to trial several vehicles, so I was able to compare them a For the first time I was not stressed out about buying a car. Shelly gave us an opportunity to trial several vehicles, so I was able to compare them and make a decision I am very happy with. Overall the Arlington Heights store provides very friendly and most important, no pressure buying experience. Also, financing was amazing, Carrie was able to get us good rate, providing professional and fast service. More

The Red Rose I am changing my rating and rewriting this because I have had issues with my Buick Verano and Sullivan GMC does not take any ownership or responsibili I am changing my rating and rewriting this because I have had issues with my Buick Verano and Sullivan GMC does not take any ownership or responsibility. They have pointed fingers and blamed me. When I bought the car they bragged about how they have great customer service in the service department and I completely disagree. I have had issues with all four tires which they say is my fault. In the five cars I have owned I have never hit a curb or had ANY issues with tires. When I called I never was able to talk to Lou nor did he respond to the two voicemails I have left. Also I had a WE OWE YOU from them when I purchased the car which I went in to get fixed. They said they fixed it... yet I am still driving with the same issue. I don't have all the time in the world to continuously go in to get things "fixed" nor should I have to. I am not happy with SULLIVAN GMC because they lie. My first review was this below... I never thought I would be buying another car just less then two months after my purchasing last car. After being in a horrible accident which left my car totaled Aug 22, 2017 I was dreading the car buying process again. Greatfully I was fortunate to find Shelley who gave my "red rose". Shelley made this process painless and joyful, two words I never thought I'd use for describing a dealership. Pricing, process, and quality on my new Buick was better then I could have ever asked for. Thank you Shelley and Lou for this great experience! More

New car purchase Shelley took us through the process without issues. She knows what she is doing from putting a package together, to setting up the car electronics. Shelley took us through the process without issues. She knows what she is doing from putting a package together, to setting up the car electronics. More

Purchased an Encore Just "by chance" we stopped in Sullivan's to look at cars. We've never purchased a Buick before so this was our first experience with a Buick automob Just "by chance" we stopped in Sullivan's to look at cars. We've never purchased a Buick before so this was our first experience with a Buick automobile. We were fortunate to meet with Shelley Barr. Shelley spent two days and numerous hours assisting us. She came in early to meet with us and educated us on the various Buick styles and also let us drive several cars. Not once were we pressured or rushed in our search. She was knowledgedable, helpful, friendly and certainly anticipated and took care of every question and concern we expressed. We appreciated her selling style and would recommend her to our children and friends. The entire Sullivan experience was four star quality and we look forward to working with their service department. Thank you Shelley! Also, even though we were there till late evening, tired and anxious to get home, we soon became energized after our finance meeting with Mike O'Connell, a fellow Irishman. What a great guy! Both he and Shelley are worthy of high praises! More