Arlington Heights Buick GMC

One word A.W.E.SOME! Mark Latta from Buick Sullivan!! What can I say...fantastic salesperson, cares about you and helps to create a wonderful car buying experience! I dro Mark Latta from Buick Sullivan!! What can I say...fantastic salesperson, cares about you and helps to create a wonderful car buying experience! I drove down from Michigan and he made it worth the drive. Thank you! More

5 Star Service! Sullivan delivered! From the greeter to the salesman (Gabe) to the service guys, my experience with this dealership was terrific! They have been work Sullivan delivered! From the greeter to the salesman (Gabe) to the service guys, my experience with this dealership was terrific! They have been working really hard to make sure that I am having an A+ experience. More

5 star experience Just bought a very clean used truck at Sullivan Buick and GMC. Everything was an amazing about my experience. Make sure to ask for Eliot Pergricht whe Just bought a very clean used truck at Sullivan Buick and GMC. Everything was an amazing about my experience. Make sure to ask for Eliot Pergricht when you stop in, he really made the experience 5 stars. More

Horrible Customer Service .Bought 2 new vehicles same day. Was sold $1,800 protection package for each vehicle. Sent my new 2016 GMC Sierra to their vendor to have the protecti .Bought 2 new vehicles same day. Was sold $1,800 protection package for each vehicle. Sent my new 2016 GMC Sierra to their vendor to have the protection applied. When I got it back, the truck was ruined. Seats soaked with chemical (say goodbye to the new car smell!!), the solvent running down the doors and splashed/sprayed all over the vinyl trim and dash and instrument panel without even an effort to wipe clean, solvent puddled in the rear sliding window track, headliner stained, the leather now looks like shiny cheap vinyl upholstery, ALL of the exterior chrome stained with exterior chemicals (still trying to buff it all out), undercoating tar all over the exterior of my new white truck (can't even get at the spray between the cab and truck bed), chrome running boards and expensive chrome exhaust pipe covered with the tar, the inside driver door speaker even had tar running down it (still trying to get it out of the mesh, probably going to need to remove it since the toothpicks and q-tips aren't getting it all), and then the bad news!!!! A 14" scratch across the hood of my new $55,000 truck!!!! I was sick to my stomach and needless to say FURIOUS. 10 hours later and my wife and I are still trying to get the truck cleaned and detailed to try and restore it somewhat to the condition it was in before they got their hands on it. Their solution was to bring the vendor out to tell me, that he is sorry it happened, it should never have happened, BUT he could see how it could happen because they are so busy and doing so many vehicles per day, and then asks me...."haven't you ever made a mistake?"!!!!!!! Told him that if any single one of the issues happened it might be considered a mistake. When ALL of these issues happen to one vehicle, it's clear indication of horrible quality shop!!! Needless to say we went back and grabbed my wife's new 2016 Enclave before they could trash it, and we are still waiting to hear back on a reimbursement for what she spent on the package. They must stand accountable for the work their vendors do, and you only get one chance to make a good first impression. So service department failed miserably on this one. If this is the condition the vehicles come back from this vendor in and that's acceptable to Sullivan, then they need to detail the vehicle before returning it to the customer. Also now have a nick and ding in the Enclave from the night it spent in their lot waiting to go in for protection package. We actually had a good buying experience, or I wouldn't have bought 2 vehicles in one day, but evidently, once they have sold you $110,000 in vehicles in one day, I guess they feel they have no further obligation to you. If you feel you must buy a car from Sullivan, DO NOT buy the $1,800 protection package so they can send your new vehicle to the vendor to be trashed!!!!!!!!!!!!!!!!!!!!!!!!!! More

Amazing service Gabe S was a fantastic sales person. He knew so much about the car and sold us on it! Very nice and just was easy to work with. Gabe S was a fantastic sales person. He knew so much about the car and sold us on it! Very nice and just was easy to work with. More

2013 Cadillac SRX We originally came in to Sullivan looking for a used GMC Acadia, while walking through the lot we spotted a used Cadillac SRX. This car is beautiful We originally came in to Sullivan looking for a used GMC Acadia, while walking through the lot we spotted a used Cadillac SRX. This car is beautiful and looks like new, and we found it would fit all of the things we were looking for. From the test drive to the final signing of the paper work Ryan and Bill were professional and efficient in completing the process. Thanks for the assistance and making the purchase process as quick as possible. More

Proud owner of a new 2016 GMC !!! I recently to purchase the 2016 Terrain purchased a 2016 GMC Terrain The sales consultant took his time showing me everything about the vehi I recently to purchase the 2016 Terrain purchased a 2016 GMC Terrain The sales consultant took his time showing me everything about the vehicle from the door locks to the Bluetooth connection. The finance manager discussed every document that I signed, and he asked if there were questions I am very pleased I purchased my vehicle from Sullivan Buick GMC More

Buying a new buick Just recently i went into sullivan and bought a 2016 buick .the experience i had with eliot was very quick and professional. He went above and beyond Just recently i went into sullivan and bought a 2016 buick .the experience i had with eliot was very quick and professional. He went above and beyond to get me a great deal. With his sales experience and the finance department i was in and out at a fairly fast pace. More

Love my Acadia I visited a lot a dealers in researching my choice for a new car. None came close to the great experience I had at Sullivan Buick. They were very he I visited a lot a dealers in researching my choice for a new car. None came close to the great experience I had at Sullivan Buick. They were very helpful in letting me evaluate the new Envision and the new Acadia. My salesman, Mike Ayoub, was very accommodating with my request for an extended test drive. I actually enjoyed working with the Sullivan team to complete my deal. Great work guys! More

6th timer Over the past several years, my family has purchased a total of 6 cars from Sullivan Buick, and Mark Latta has been our sales guy each and every time. Over the past several years, my family has purchased a total of 6 cars from Sullivan Buick, and Mark Latta has been our sales guy each and every time. It is an absolute pleasure to know that when I have the need arise, I can call Mark and within a few hours I am driving out of Sullivan with a car at a great price. He never disappoints us with his knowledge and sense of humor. My family will continue to be loyal to Sullivan and Mark for years to come. Thank you Mark! More