Arlington Heights Buick GMC

Cesar saw me looking at Camry and walked up to me and nicely said, Let me get the keys for you to see and test drive. He was very professional and relaxed, and I liked how he handled the entire transact nicely said, Let me get the keys for you to see and test drive. He was very professional and relaxed, and I liked how he handled the entire transaction for me. More

The dealership was quick to respond to my online inquiry And when I called dealership they where very friendly and help it was a great experience Thank you for helping get into my used 2019 gmc durmax 2 And when I called dealership they where very friendly and help it was a great experience Thank you for helping get into my used 2019 gmc durmax 2500 More

I found the service very satisfactory. I was taken care of right away and was out within an hour. I would definitely continue to take my car there for all my service needs. I was taken care of right away and was out within an hour. I would definitely continue to take my car there for all my service needs. More

Normally, I give AH Buick 5 stars but at my most recent service appt, I want to say that I was disappointed with the provided estimate by the service dept. I received an email with my service estimate that service appt, I want to say that I was disappointed with the provided estimate by the service dept. I received an email with my service estimate that showed what the service dept recommended for my Buick Enclave. This included a 50pt inspection bc my car just passed 50K miles, a transmission fluid replacement, oil change, and new / brakes pads. When I got my estimate, it showed that if I accepted all suggestions, I would pay $866.85. But I declined the brakes and pads so I could get a 2nd estimate which I feel is quite normal. Thus my estimate came down to $355. However, on the estimate, they put $0 for the multi point inspection and I walked out of there paying $564. That is $200 MORE than the estimate which feels like they were trying to get me to agree to do all services and take advantage of making it look like it would be a lower payment than it would actually be. I was truly surprised and even asked why they did a wheel alignment when I just got new wheels put on less than 6 months ago. I will still go back to AH Buick, however, now I know to ask about all pricing and costs bc the estimate is not a fair or accurate estimate in my opinion. And while they call it an estimate, paying 60% more than originally estimated feels wholly unfair and like they were trying to take advantage of the consumer. More

Shelly really listened to my wants and worked to find me the perfect car that met all my needs too the perfect car that met all my needs too More

We will never buy from this dealership again. The vehicle we bought only had 30k miles and they failed to tell us that it would need over $2,000 in parts and work. I went in the day after purchas The vehicle we bought only had 30k miles and they failed to tell us that it would need over $2,000 in parts and work. I went in the day after purchase for them to fix a horrible squeaking with the brakes and magically it wasn’t covered under the full extended warranty we paid extra for. Shocker. I waited in the lobby all day for 6 hours and they wouldn’t provide a loaner car. (I watched them give them to others easily) And left after 6 hours and a car with nothing fixed. Long story short, they totally swindled us and we will NEVER BUY FROM THEM AGAIN. Lesson learned. I don’t even trust them enough to use the 3 free oil changes. I’d rather pay for them somewhere else and know they’re done right. More

Great guy, he knows that helping the customer is the priority. I trust him and will go back to him. priority. I trust him and will go back to him. More

Their attention to my wants and needs in a car went above and beyond what I expected to receive! 5 star!! and beyond what I expected to receive! 5 star!! More

From making the appointment to the update phone calls to the end result everything was fantastic. I was kept in the loop of all progress and I truly appreciate that. Great job and I will be back. Your servi the end result everything was fantastic. I was kept in the loop of all progress and I truly appreciate that. Great job and I will be back. Your service department is top notch. More

I found service to be completely satisfactory and will continue to take my truck there for all my service needs. continue to take my truck there for all my service needs. More