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Arlington Heights Ford
Arlington Heights, IL
5,704 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 35nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past eight consecutive years being awarding for 2019-2026!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,704 reviews
September 19, 2026
Super friendly and 100% about the customer service. Highly recommend when buying a vehicle. Witnessed same great customer service whether buying new or used. Highly recommend when buying a vehicle. Witnessed same great customer service whether buying new or used. More
by Paulsen.tracy
Employees Worked With
September 19, 2026
Great service, Mike was updating me on a regular. Wait time was little over an hour. Wait time was little over an hour. More
by saylorpimpette
Employees Worked With
September 19, 2026
Elliott was easy to work with and helped me test drive the vehicle to remove any concerns I had. the vehicle to remove any concerns I had. More
by bradleykwhite8
Employees Worked With
September 17, 2026
They made sure we felt assured that all issues would be addressed and I have never had any problems. addressed and I have never had any problems. More
by Pjswhj1
Employees Worked With
September 15, 2026
No nonsense deal 10/10 dealership. Elliott is top notch! Would buy from again! Thank you! Elliott is top notch! Would buy from again! Thank you! More
by Michaelsmimi15
Employees Worked With
September 11, 2026
Thanks Elliott! The experience was quick and easy to buy a new car. All the best! The experience was quick and easy to buy a new car. All the best! More
by MCahillEquinox
Employees Worked With
September 11, 2026
Had work done twice now and each time it has been a pleasure. First time I needed to replace the engine due to coolant intrusion, Unfortunately Ford the company refused to help at all with that even t pleasure. First time I needed to replace the engine due to coolant intrusion, Unfortunately Ford the company refused to help at all with that even though car only had 840000 miles on it, But dealership did work as said and at price quoted, I feel comfortable with their advice, Their mechanics did a great job! Z was my first advisor on engine replacement and he kept me informed, and Mike Waddle my 2nd and he was the same , both were great to work with. More
by ffbones
Employees Worked With
September 11, 2026
It was a quick and efficient experience working with Elliott at Arlington Heights Ford. would recommend Elliott at Arlington Heights Ford. would recommend More
by Lucypup
Employees Worked With
September 09, 2026
We were treated vey well and are happy with the results of the sale and are looking forward to driving our new car for years to come! of the sale and are looking forward to driving our new car for years to come! More
by Gmooch77
September 07, 2026
Smooth car buying experience at Arlington Heights Ford. Honest sales team especially Jazmin. Great deal. Honest sales team especially Jazmin. Great deal. More
by Gabi
