Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,583 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,583 reviews
April 28, 2026
Muy satisfecho en atención al cliente te explican bien el proceso de venta acorde a tu necesidad proceso de venta acorde a tu necesidad More
by susi.martinez82
Employees Worked With
April 28, 2026
Sam was PHENOMENAL with helping me and my girlfriend out this afternoon. He walked us through the entire process and treated us like family. Answered all of our questions to a T and just was extremely profe this afternoon. He walked us through the entire process and treated us like family. Answered all of our questions to a T and just was extremely professional. We will be returning for another vehicle in the future. More
by ecschmitt123
Employees Worked With
April 27, 2026
Elliott did a great job. Answered all my questions and was responsive. I’d recommend him. Answered all my questions and was responsive. I’d recommend him. More
by Barbarabgc44
Employees Worked With
April 27, 2026
Elliot was very attentive and helpful while we made our decision. He went above and beyond in helping us make our choice :) decision. He went above and beyond in helping us make our choice :) More
by Darrencannon2000
Employees Worked With
April 26, 2026
Mike Waddle was very professional, open, AMA honest about the service and expectations. I recommend using this dealership for service. the service and expectations. I recommend using this dealership for service. More
by Michael.Kennedy
Employees Worked With
April 26, 2026
Muy buena atención serviciales para todo me dieron el trato que yo quería y muy amable El vendedor en todos los aspectos trato que yo quería y muy amable El vendedor en todos los aspectos More
by Joseneri624
Employees Worked With
April 25, 2026
Customer care and quick service and a full tank of glass sign me up man! sign me up man! More
by adrian
Employees Worked With
April 24, 2026
Sam was great! Lots of enthusiasm about the vehicle (bought a 2021 escape) and was more than happy to give me time to demo all the features that were available. Was Lots of enthusiasm about the vehicle (bought a 2021 escape) and was more than happy to give me time to demo all the features that were available. Was straight up, honest, respectful, and forward when it came down to pricing and what not. More
by Jhbeaudoin2002
Employees Worked With
