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Arlington Heights Ford
Arlington Heights, IL
4,980 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,980 reviews
September 12, 2023
Salesman was very knowledgeable and to the point. Didn’t waste my time with sales speak. Friendly experience Didn’t waste my time with sales speak. Friendly experience More
by Jamiethompson1621
Employees Worked With
September 12, 2023
Great experience. Jennifer worked with me for 3 days to help me choose the right car. I haven’t bought a car here since 2008, safe to say the quality has definitely Jennifer worked with me for 3 days to help me choose the right car. I haven’t bought a car here since 2008, safe to say the quality has definitely increased on the sales and management team. More
by magelliott
September 11, 2023
Great and knowledgeable customer service. Thanks for your help on the new car, Rich and Joe! Thanks for your help on the new car, Rich and Joe! More
by stevennach
September 11, 2023
very fast and efficient dealership. I love coming here because I know I’m being taken care of and nothing is unexpected. My car comes out looking brand new! I love coming here because I know I’m being taken care of and nothing is unexpected. My car comes out looking brand new! More
by ohbasis19
Employees Worked With
September 11, 2023
Good job getting my trucks for me thankyou Rich Jacobsen and ah Ford I will continue to do business here and ah Ford I will continue to do business here More
by Mirbek
Employees Worked With
Other Employees :
Israel Gonzalez
September 10, 2023
I highly recommend this place . Excellent customer service service . Affordable price good quality products service . Specially Matthew help us out find the better quality car . Ca Excellent customer service service . Affordable price good quality products service . Specially Matthew help us out find the better quality car . Can’t beat the price . Stop by at the Arlington heights ford . You will diffidently find the car you need . More
by darsha Patel
Employees Worked With
Matt Renollet
September 10, 2023
This dealership offered many vehicle choices when looking for the truck I was looking for. The dealer is clean, the staff was pleasant and attentive, and the prices are competitive. I had no issue with acces for the truck I was looking for. The dealer is clean, the staff was pleasant and attentive, and the prices are competitive. I had no issue with access to vehicles to test drive. In the end I found what I wanted. Trevor was an absolute pleasure to work with. He was very eager to show me many different vehicles I wanted to see when trying to make my decision. Trevor is also a low key salesman, not pressuring but also offering information to help understand the vehicle features. I highly recommend Trevor. I also highly appreciated the efforts of the sales manager, Jose Gutierrez, and recommend working with him. I will shop here again given the opportunity. More
by Fishnjp
September 09, 2023
Wonderful service. Extremely helpful and Colten was friendly great customer service. Very patient with the process and explained everything throughly. Extremely helpful and Colten was friendly great customer service. Very patient with the process and explained everything throughly. More
by janet313t
Employees Worked With
Ben McCarty, Colton Hannemann
