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Arlington Heights Ford
Arlington Heights, IL
4,891 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,891 reviews
June 21, 2023
Richard was great! Very helpful. The sale went smooth with no issues at all. Thank you! Very helpful. The sale went smooth with no issues at all. Thank you! More
by Tommymwkim
June 21, 2023
Salesman was a great help, easy to work with and informative. Made the process painless. Would recommend to a friend but the finance guy didn't explain how the "refundable" extended warranty that wa informative. Made the process painless. Would recommend to a friend but the finance guy didn't explain how the "refundable" extended warranty that was added to the monthly payment was not changeable. I'm getting the warranty refunded to the overall financed amount but the process inflated my monthly payment by $150 for the life of the loan! I would not have agreed to the warranty if I realized how that worked. On top of that, it was a third party warranty...not even the Ford warranty. You would think when you are sitting at a Ford dealership buying a new Ford that the extended warranty would be from Ford. More
by Sbp
June 20, 2023
Lonnie and Teddy were amazing at helping me find a new car for my growing family! I highly recommend them for your next car! car for my growing family! I highly recommend them for your next car! More
by ctravis1201
June 20, 2023
This dealership was great, they understood the needs of my car and explained to me without being pushy. Kenny and his team were very helpful! my car and explained to me without being pushy. Kenny and his team were very helpful! More
by Sarahknight7994
Employees Worked With
Kenny Holiday
June 20, 2023
If anyone is looking to buy a car I highly suggest going in with Jesus Sanchez. He made our experience nice & easy in with Jesus Sanchez. He made our experience nice & easy More
by Kpalacios
June 20, 2023
Great dealership. Always works with me in whatever situation I am in. Will always refer to this dealer. Always works with me in whatever situation I am in. Will always refer to this dealer. More
by William
June 20, 2023
They helped me get a Maverick 2023! Awesome sales service, awesome dealer, I've been doing business with this dealership for 20 years now and every time has been excellent 👍 Awesome sales service, awesome dealer, I've been doing business with this dealership for 20 years now and every time has been excellent 👍 More
by pdrubi
Employees Worked With
Other Employees :
John Rodriguez, Ben McCarty, Tim Uphoff
June 19, 2023
Me encantó muy buen servicio muy atentos el personal hacía nosotros yo les doy un 100% satisfacción todas las dudas 100% recomendado hacía nosotros yo les doy un 100% satisfacción todas las dudas 100% recomendado More
by Carolina.urue93
Employees Worked With
