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Arlington Heights Ford
Arlington Heights, IL
4,965 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,965 reviews
February 24, 2025
Rich Jacobsen helped me find a bronco sport and waited 45 days to secure my purchase thakyou days to secure my purchase thakyou More
by Emdudziak1
Employees Worked With
Other Employees :
Israel Gonzalez, Joe Anzelone
February 22, 2025
Expierenced Quick help at this dealer and was very pleased with the customer service here pleased with the customer service here More
by Jose Guillen
February 22, 2025
I brought my car in for an oil change and to have it looked at for a concern I was having. Justin Barrett reached out to me to let me know the technicians suspected a leak and suggested we do some diagn looked at for a concern I was having. Justin Barrett reached out to me to let me know the technicians suspected a leak and suggested we do some diagnostics. When I was hesitant to do the diagnostics Justin used his power of persuasion to explain why he felt it might be better to do now and not wait. Trusting him, we proceeded and it’s a good thing we did because it was found that I needed a new engine. Justin helped me feel at ease letting me know that this job fell under my warranty and he would get the paperwork started. He kept me in the loop throughout the entire process and patiently answered any questions I had and never made me feel rushed. I’m thankful Justin has such a trusting personality and kind spirit. I felt in good hands and it’s employees like him that make customers loyal to the brand! More
by mrslibraann
Employees Worked With
Justin Barrett
February 22, 2025
Very kind people work here. I appreciated the help when we were looking at multiple vehicles. I appreciated the help when we were looking at multiple vehicles. More
by Jricha
Employees Worked With
February 22, 2025
Elliott was very helpful and I enjoyed working with him. I am very happy with my purchase. I am very happy with my purchase. More
by rrr3311
February 22, 2025
Excellent experience. This was the best place to purchase a vehicle. Easy to work with. This was the best place to purchase a vehicle. Easy to work with. More
by jjgnann
February 21, 2025
Elliot and John we great, they listened to exactly what I wanted and got me the exact vehicle I wanted in a matter of days. Would highly recommend them wanted and got me the exact vehicle I wanted in a matter of days. Would highly recommend them More
by boilertim93
February 21, 2025
I needed a new car very quickly after the service department was unable to fix my car. Everyone couldn't have been nicer or more helpful. In less than 24 hours, I drove away in my dream car for department was unable to fix my car. Everyone couldn't have been nicer or more helpful. In less than 24 hours, I drove away in my dream car for an amazing price. Thanks so much for the incredible service! More
by Elizabeth G
