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Arlington Heights Ford
Arlington Heights, IL
4,890 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,890 reviews
July 05, 2022
I had a great experience buying my car. Marco Saldana was very helpful as he listened to exactly what I was looking for in a car. He showed me options that would work with my needs and budg Marco Saldana was very helpful as he listened to exactly what I was looking for in a car. He showed me options that would work with my needs and budget. Frank White was very helpful in the financial part of the process. He answered all my questions and explained the warranty options. Definitely would recommend this dealership to friends and family. Thank you Marco & Frank, I love my new car! More
by vanessa S.
Employees Worked With
Marco Saldana, Frank White
July 05, 2022
Everyone was awesome from start to finish! There was some confusion with the appointment and quote, and the manager honored it with no objections..Thank you so much! There was some confusion with the appointment and quote, and the manager honored it with no objections..Thank you so much! More
by C21alumni
Employees Worked With
July 02, 2022
Worker was helpful and brought car closer to exit. It was finished in the time given me for service It was finished in the time given me for service More
by Blittlejane70
Employees Worked With
July 01, 2022
This is the third car I've purchased/leased with Rich Jacobsen at AH Ford. He's been amazing and such a nice guy to deal with! Jacobsen at AH Ford. He's been amazing and such a nice guy to deal with! More
by Jen
Employees Worked With
Other Employees :
Frank White, Ben McCarty
July 01, 2022
Was very responsive and answered all the questions I had. Great for first time car buyers! Great for first time car buyers! More
by kirbyoostdyk
Employees Worked With
June 29, 2022
Jesus was very nice and helped my mom find a vehicle she loves. He was very friendly and explained everything and answered all of our questions. Arlington Heights Ford is a wonderful dealership and Jesus ma loves. He was very friendly and explained everything and answered all of our questions. Arlington Heights Ford is a wonderful dealership and Jesus makes it even better. More
by Lquaranta55
Employees Worked With
June 29, 2022
The service received was excellent from beginning to end. Due to a conflict, I called the morning of my scheduled appointment to reschedule for another day. The clerk was pleasant and professional in assisti Due to a conflict, I called the morning of my scheduled appointment to reschedule for another day. The clerk was pleasant and professional in assisting me. When I brought my vehicle in for service, Anthony V. explained what would be done and stated he would call by 3 pm to provide a status update. He also stated there were several cars ahead of me but he would try to get me out the same day. True to his word, he called about 2:45pm to say my car was ready for pick up. The professionalism and service received is first rate, and I highly recommend Arlington Heights Ford for your service needs. More
by Venetiamiles
Employees Worked With
Anthony Velasco
