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Arlington Heights Ford
Arlington Heights, IL
5,430 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,430 reviews
August 18, 2021
Attentive and friendly. Took care of my issue quickly. New what had to be done with no fuss. Appreciated being treated like i was family and was concerned about me and my vehicle. New what had to be done with no fuss. Appreciated being treated like i was family and was concerned about me and my vehicle. More
by CountyCop 1
August 17, 2021
Marco was easy to work with from start to finish, had a few issues but they handled them with professionalism. Would recommend Marco and sales manager. few issues but they handled them with professionalism. Would recommend Marco and sales manager. More
by Henningfeldk
Employees Worked With
Marco Saldana
August 17, 2021
Elliott and Justin Both helped me out . I came in on a previous day and Justin helped me narrow my search down to the trucks/cars I wanted . I then came in 2 days later and worked with Elliott. He helped previous day and Justin helped me narrow my search down to the trucks/cars I wanted . I then came in 2 days later and worked with Elliott. He helped me find the perfect car and was very helpful. More
by Jpagrimonti
August 17, 2021
Jerry Hood and Wes are great. The vehicle repair was completed in a timely fashion completed in a timely fashion More
by Pete Chrisos
August 14, 2021
Justin is a great salesman. His approach was excellent. He was very kind and explained everything during the buying process very well. He is a good guy He was very kind and explained everything during the buying process very well. He is a good guy More
by Brian.sowinski5
Employees Worked With
Justin Silva, Joe Baez
August 13, 2021
Mike in service was great. Dropped my car off and I’m a day he called and explained exactly what was wrong. Even helped make sure it was covered under warranty before the work started day he called and explained exactly what was wrong. Even helped make sure it was covered under warranty before the work started More
by Stang2001
August 12, 2021
Thanks for getting me in for service at the last minute. Took care of my Edge with experienced techs and professionalism. Most appreciated. Thanks again! Took care of my Edge with experienced techs and professionalism. Most appreciated. Thanks again! More
by lx2lane
August 12, 2021
Had a very good experience with Tony on Tuesday at Arlington Heights Ford. There were problems with my car and he took care of me in a polite and respectful manner. Arlington Heights Ford. There were problems with my car and he took care of me in a polite and respectful manner. More
by Barb
Employees Worked With
Anthony Wojciechowski
August 12, 2021
Came in for a Quick Lane appointment for my 2014 Focus hatchback at 46110 miles "The Works" oil change etc. Suggested that I do the 50000 mile servicing now which I did. Wes did a great job keeping me app hatchback at 46110 miles "The Works" oil change etc. Suggested that I do the 50000 mile servicing now which I did. Wes did a great job keeping me appraised how everything was going. I'll be back as you guys are the only ones I'll have work on it. More
by Patrick
Employees Worked With
Wes Tanner
