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Jerry Hood
489 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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489 Reviews of Jerry Hood
August 20, 2026
The service department at Arlington Heights Ford always treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing their maintenance. Thanks to Anthony Hernandez for leading a great team that offers dependable, honest service. More
by Fleet gal
August 19, 2026
Marco Saldana was amazing to work with! He listened to what we wanted gave us the most for my Trade and made the whole process easy and memorable. I will be coming back and telling all of m He listened to what we wanted gave us the most for my Trade and made the whole process easy and memorable. I will be coming back and telling all of my friends! This was the best deal and This is how a car experience should be!!! More
by Jmotivationcarz
Other Employees Tagged: Cassie Smith, Marco Saldana
July 05, 2026
Excellent service every time! As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. More
by Reddanyo
Other Employees Tagged: Mike Waddle, Mikayla Vega
May 02, 2026
Excellent customer service very with the repair work in a short time it took to fix it. Thank you Arlington Heights Ford. short time it took to fix it. Thank you Arlington Heights Ford. More
by Excellroadservice
Other Employees Tagged: Mike Waddle, Victor Villanueva, Ikram "Ike" Alam, Lou Alfano, Nicole Bayne, Mikayla Vega , Maddison Fish, Karl Latag-Ebreo, Zach Pobuta
March 28, 2026
Always a great experience. Have been working with Steve for over 20 yrs happy customer Have been working with Steve for over 20 yrs happy customer More
by Witbeck3
Other Employees Tagged: Mike Waddle, Teddy Dziedzic , Steve Ursin
February 23, 2026
I recently brought my vehicle in for service, and the entire experience was fantastic from start to finish. Mike was professional, thorough, and took the time to clearly explain what needed to be done. H entire experience was fantastic from start to finish. Mike was professional, thorough, and took the time to clearly explain what needed to be done. He kept me updated throughout the process, made everything easy to understand, and had my car back to me running perfectly. Everyone I interacted with was friendly, honest, and genuinely focused on making sure I felt confident about the work being done. It’s rare to find a service department that’s this efficient and customer‑focused. I’ll definitely be returning here for any future maintenance or repairs — highly recommend! More
by GT
Other Employees Tagged: Mike Waddle, Nicole Bayne
February 05, 2026
Job well done. Was able to get oil change done and to use my points. Was able to get oil change done and to use my points. More
by jmfasan47
Other Employees Tagged: Mike Waddle, John Burzawa
January 31, 2026
We have been using Arlington Heights Ford since 2005 and have always been satisfied with both the sales and service dept. have always been satisfied with both the sales and service dept. More
by tjlock
Other Employees Tagged: John Guido, Jr., Mike Waddle , Mark Burklow, Thomas Patronski, Steve Ursin
January 17, 2026
This is my eighth purchase with this dealer and I have always had a great experience! Service is also awesome! always had a great experience! Service is also awesome! More
by cwm
Other Employees Tagged: John Guido, Jr., Victor Martinez , Mark Burklow, Steve Ursin
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