Jerry Hood

This review is for Jerry Hood Service Director Arlington Heights Ford. I have a 2022 E350 Super Duty Motor Home and was experiencing extreme issues getting my Camper to get a passed emissions test. After 3 Heights Ford. I have a 2022 E350 Super Duty Motor Home and was experiencing extreme issues getting my Camper to get a passed emissions test. After 3 attempts at Illinois Emissions and failure to connect to their systems and trying to fix the problem on my own and taking it to a mechanic i decided to take it to Arlington Heights Ford for them to attempt to figure out my problem. The whole issue was Illinois Emissions could not connect to my OBD2 to verify compliance. Arlington Heights ran it through their scanner and had no problem connecting just like my Mechanic did as well. I went in to pick up the Camper and was able to have a conversation with Jerry Hood about not having any other options to get this vehicle to pass emissions so i can get plates for the following year. When sitting down with Jerry in his office he noticed that there was on update for the Gateway which is part of the OBD2 port. He brought my Camper back into the shop and ran the update and solved the problem that nobody else could figure out. He not only did that but he also took it back to Illinois Emissions and got my Passed Emissions test for me. I am recently retired and Camping all over the US and Canada was my retirement plan. If Jerry had not solved this problem my Camping dreams would have come to an end as i would not have been able to renew my license plates and would be force to sell it at a discounted rate to someone that did not require an emissions test. Unfortunately in this world it has become rare to find someone that is willing to go the extra mile and not just give up. Thank You Jerry for allowing this old man to complete his retirement dreams. I will always be indebted to you for what you have done. More

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Great service as always. . been going here for probably over 20 years. John Burzawa was very accommodating. . been going here for probably over 20 years. John Burzawa was very accommodating. More

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John B. Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explai Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explained every detail. I will definitely see him next time I’m there. He is one of the best service advisors I’ve ever had! More

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The service department at Arlington Heights Ford always treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing their maintenance. Thanks to Anthony Hernandez for leading a great team that offers dependable, honest service. More

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Marco Saldana was amazing to work with! He listened to what we wanted gave us the most for my Trade and made the whole process easy and memorable. I will be coming back and telling all of m He listened to what we wanted gave us the most for my Trade and made the whole process easy and memorable. I will be coming back and telling all of my friends! This was the best deal and This is how a car experience should be!!! More

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Excellent service every time! As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. As a woman a dealership you can trust! This dealership is one that won’t add unnecessary service, trust means a lot. More

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Great communication with honest service reps. Reasonable prices for repairs with fast scheduling. Friendly & professional. Reasonable prices for repairs with fast scheduling. Friendly & professional. More

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Excellent customer service very with the repair work in a short time it took to fix it. Thank you Arlington Heights Ford. short time it took to fix it. Thank you Arlington Heights Ford. More

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Always a great experience. Have been working with Steve for over 20 yrs happy customer Have been working with Steve for over 20 yrs happy customer More

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I recently brought my vehicle in for service, and the entire experience was fantastic from start to finish. Mike was professional, thorough, and took the time to clearly explain what needed to be done. H entire experience was fantastic from start to finish. Mike was professional, thorough, and took the time to clearly explain what needed to be done. He kept me updated throughout the process, made everything easy to understand, and had my car back to me running perfectly. Everyone I interacted with was friendly, honest, and genuinely focused on making sure I felt confident about the work being done. It’s rare to find a service department that’s this efficient and customer‑focused. I’ll definitely be returning here for any future maintenance or repairs — highly recommend! More

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