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Arlington Heights Ford
Arlington Heights, IL
5,741 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 35nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past eight consecutive years being awarding for 2019-2026!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,741 reviews
September 01, 2026
John B. Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explai Was very helpful and thorough when Imy 2019 Explorer was recently in for service. He kept me informed for the entire week my car was there and explained every detail. I will definitely see him next time I’m there. He is one of the best service advisors I’ve ever had! More
by tmjrohr
August 31, 2026
Quick ,easy and fast very good service sales rep is very polite thank you Jamin del valle and jose polite thank you Jamin del valle and jose More
by Rhuang692
Employees Worked With
August 29, 2026
Dealership was great. They were attentive and nice upon arrival. They had a good selection of vehicles. Our sales person, Jasmine, was great as well as the GM. They were attentive and nice upon arrival. They had a good selection of vehicles. Our sales person, Jasmine, was great as well as the GM. More
by dcbaird
August 26, 2026
The dealership and Jazmin are awesome to work with. I cannot wait to come back and purchase another vehicle. I cannot wait to come back and purchase another vehicle. More
by msdisco76
August 23, 2026
My mom and I had a great experience! Jazmin was very helpful and super kind in helping us find a new car! Jazmin was very helpful and super kind in helping us find a new car! More
by Ninas111205
Employees Worked With
August 20, 2026
The service department at Arlington Heights Ford always treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing treat me like family. They do a great job of explaining what my Explorer needs without feeling pressured and I find them to be competitive on pricing their maintenance. Thanks to Anthony Hernandez for leading a great team that offers dependable, honest service. More
by Fleet gal
Employees Worked With
August 19, 2026
Marco Saldana was amazing to work with! He listened to what we wanted gave us the most for my Trade and made the whole process easy and memorable. I will be coming back and telling all of m He listened to what we wanted gave us the most for my Trade and made the whole process easy and memorable. I will be coming back and telling all of my friends! This was the best deal and This is how a car experience should be!!! More
by Jmotivationcarz
August 15, 2026
The dealership was very welcoming we got sat down with Jazmin she was great she got us a good deal and out of there quick Jazmin she was great she got us a good deal and out of there quick More
by juniormariche88
Employees Worked With
August 15, 2026
It was so nice meeting Richard. .. He is down to earth personality - very rare to experience that at car dealership. This team is so flexible to work with... and changed my opinio .. He is down to earth personality - very rare to experience that at car dealership. This team is so flexible to work with... and changed my opinion about car sales experience. More
by sridhar
August 13, 2026
Mike Waddle was instrumental in assisting me with my oil change and other required/suggested updates. He quoted me a 2 1/2 hour time frame. All services were completed within 2 hours and 10 minutes. That change and other required/suggested updates. He quoted me a 2 1/2 hour time frame. All services were completed within 2 hours and 10 minutes. That made my day. Thank you, Mike. I will see you again for my next scheduled oil change. As a bonus, a service man retrieved my car for me, as I looked lost trying to locate my car. He refused a cash tip that I offered him. Thanks, again. Sally Canham More
by sallycanham
Employees Worked With
