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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,350 Reviews

1,350 Reviews of Arlington Heights Ford - Service Center

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January 07, 2023

Staff is very efficient, accommodating, and honest. Will continue to take my car here for anything needed. More

by bill.jamie85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

January 04, 2023

Service techs at this dealer are very knowledgeable, polite and are down to earth. I also like that they speak Spanish, they help explain things well for my non-English Speaking family members. More

by RMC456E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Jan 09, 2023 -

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

January 04, 2023

This dealer has always been top notch with all my service needs. Had a slight problem after my 60,000 mile service and they went out of their way to find the issue and make it right. Always good service and More

by rrobertson731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Jan 09, 2023 -

Arlington Heights Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Arlington Heights Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Arlington Heights Ford Team

December 29, 2022

I was happy with the service and washed car. The service time was quick andtimely. More

by maddenmoos@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Arlington Heights Ford responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

December 29, 2022

Repaired a leaking water pump over the Christmas holiday. Drop off, repair and pick up went off without a hitch. Justin even lined up a loaner for me on the spot. Thanks Justin and Team AHF. More

by sjsteger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
Jan 04, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

December 28, 2022

Gets the job done! Welcoming and great customer service. Have bought all my vehicles at this dealership and will continue. Sincerely, Ford Family More

by Marina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
Jan 03, 2023 -

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

December 27, 2022

Anthony Velasco was very a very knowledgeable service advisor and was honest about my car's needs. More

by bfischmar2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Dec 30, 2022 -

Arlington Heights Ford responded

Thank you for this great review! Anthony is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, The Arlington Heights Ford Team

December 24, 2022

Thanks to Mike Waddle and Jerry Hood for taking care of my battery issue and for all your courtesy and consideration. As always you and the entire service team prove to be the best in the business! More

by kenneth.kramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

December 23, 2022

Service was fast and the team members were professional! Great customer lounge to hang out in too! More

by drovetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
Dec 28, 2022 -

Arlington Heights Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in efficient and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arlington Heights Ford Team

December 22, 2022

Anthony Velasco was outstanding in keeping me informed on my service and completing the entire process More

by gbrunks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Dec 28, 2022 -

Arlington Heights Ford responded

Thank you for this great review! Anthony is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, The Arlington Heights Ford Team

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