Arlington Toyota

Very grateful that Joselyn helped me Joselyn took the time to make sure I was satisfied with the vehicle. She made sure to explain what I was signing. She was very patient. I would defini Joselyn took the time to make sure I was satisfied with the vehicle. She made sure to explain what I was signing. She was very patient. I would definitely come back. More

Held against our will After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inv After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inventory was subject to a $1700 increase in price for nitrogen in the tires, tint and floor mats. Ridiculous. Non-negotiable, not advertised. After being told our car was covered bumper to bumper and everything in between, the grumpy finance associate attempted to sell us a $500 service plan. When we confronted the person who told us it was covered, we were told, "yeah well it does cover some things but not everything". We should've left. As we asked the finance associate to explain things, he became increasingly annoyed and appeared disgruntled being at work after they closed. When we were finally done with finance, we were given our keys and finished up. We got into our vehicles, newly purchased and the one we arrived in, and attempted to leave only to discover the finance associate locked all the gates when he left minutes prior. We were stuck. We now had two vehicles across town and couldn't leave. We were able to find two of the salesmen that were headed to their car parked outside the gate and they attempted to assist in getting in touch with someone that could unlock the gate. Multiple phone calls were made and all ended with "it's too late, he didn't answer", or "He won't come in it's too far for him to drive". Unacceptable! The grumpy finance associate returned to the lot after over an hour of waiting and started digging through different offices looking for a key that apparently didn't exist. At 1:30am, we accepted a ride home from one of the salesmen and required a ride to return the next day to retrieve our cars. We have spoken to multiple different people within the company and was told they would review the security cameras to see how this happened and get back to us. It has been exactly one month and still no response. Multiple attempts have been made to speak to the GM without avail. An email was sent to the GM requesting a face-to-face meeting to discuss these errors and the GM responded with an email that started with "I don't know you" and finished up with "if you are looking for a donation, please fill out the application on our website". After speaking in great length to the GM's assistant manager regarding these issues, we were told the GM would be in touch and to "be patient". I have exhausted all of my patience and will not continue to stay quiet about these errors. If you choose to buy a vehicle from Arlington Toyota, buyer beware, and make sure you've signed all your paperwork before the sun sets or else you may end up spending countless hours sitting in the parking lot, unable to leave. More

Happy for the Ford! Sarah helped us find a good deal for my son to drive to college. She did a good job looking for A good deal that would work with our budget. Sam did a Sarah helped us find a good deal for my son to drive to college. She did a good job looking for A good deal that would work with our budget. Sam did a great job helping us finish the deal. More

Sales Mathew Sethi was a God send. This was the best decision coming to Arlington Toyota to purchase my new car. I was wowed by his service. Mathew Sethi was a God send. This was the best decision coming to Arlington Toyota to purchase my new car. I was wowed by his service. More

New Tacoma Jacque was very patient and helpful throughout the whole process of buying my new Tacoma. He was extremely knowledgeable on the vehicle specs and exp Jacque was very patient and helpful throughout the whole process of buying my new Tacoma. He was extremely knowledgeable on the vehicle specs and explained everything thoroughly. It More

Grandson’s new car They made very easy for a new car buyer. Very Competitive would always come here. Sales department and service is Stellar. We have several cars tha They made very easy for a new car buyer. Very Competitive would always come here. Sales department and service is Stellar. We have several cars that we use Arlington for service. More

Auto Maintenance Notification Due Initially, my first visit was another rep. back in 2017 which I cannot remember his name, but was not very comfortable. I had been observing th Initially, my first visit was another rep. back in 2017 which I cannot remember his name, but was not very comfortable. I had been observing the reps. at the service center and the 2nd service representative I chose was Rande Kristaiansen. From then on Rande has very helpful whatever questions I had and make my car service appointments with him as needed. He is a very nice person to work with on my vehicle. I enjoy dealing with Mr. Rande and will continue him as my service rep. More

Great customer service Cody was very patient and pleasant to deal with. Having recently relocated from Canada the process was longer than normal and Cody’s relaxed approach Cody was very patient and pleasant to deal with. Having recently relocated from Canada the process was longer than normal and Cody’s relaxed approach was appreciated. Thx More

Ford review Mathew sethi dealership was great ! Mathew was very helpful and very respectful. I am very happy with Mathew and Arlington Toyota. They are great peo Mathew sethi dealership was great ! Mathew was very helpful and very respectful. I am very happy with Mathew and Arlington Toyota. They are great people More

Good experience Great service, Jacque stayed in touch with me for months in order to get me the vehicle I wanted. It was a very nice experience. Great service, Jacque stayed in touch with me for months in order to get me the vehicle I wanted. It was a very nice experience. More