Arlington Toyota

Great Experience I haver never enjoyed the process of buying a car. I always felt that the sales person didn't truly listen to me. That was not the case at Arlington I haver never enjoyed the process of buying a car. I always felt that the sales person didn't truly listen to me. That was not the case at Arlington Toyota. I'd been looking at vehicles online for a while and I stopped in to see them in person. When I got out of my car I noticed a lot (like an unusual high number) of employees standing outside. I immediately felt anxious and purposely walked in the other direction. As I was walking through the area with the vehicles I'd been looking at online a sales person approached me. I liked her instantly. Sandra asked questions about what brought me in and what I was interested in looking at. She took her time and showed me so many options. She wanted to make sure I made an informed decision and was happy with my purchase. I've never had a car buying experience like this one. Thank you so much Arlington Toyota and Sandra Howard. More

Another great purchase We have bought several vehicles from Arlington Toyota. It has always been a pleasant experience . Very friendly staff. I'm sure if in the future we ne We have bought several vehicles from Arlington Toyota. It has always been a pleasant experience . Very friendly staff. I'm sure if in the future we need to purchase another vehicle, we will once again use Arlington Toyota. :) More

Flying Tacoma This guy was excellent. Above and beyond, compiling videos, super quick to respond to inquiries, great to work with, a pleasure to be around. Great hi This guy was excellent. Above and beyond, compiling videos, super quick to respond to inquiries, great to work with, a pleasure to be around. Great hire! More

Dealership & Service 05/4/2019 Just finished with service at Arlington today. My visit, AMAZING. Continue to love doing business with Arlington. Due to my high level 05/4/2019 Just finished with service at Arlington today. My visit, AMAZING. Continue to love doing business with Arlington. Due to my high level of expectation as a consumer I would rate this dealership the best in northeast Florida. My service go-to-guy today was "TUCKER". Tucker gets a thumbs up from me for TOTAL customer satisfaction. THANK YOU TUCKER for excellent service! 2 purchases in last 4 years, sales people (all exceptional and easy to work with were Irvin and Big Jake were a pleasure working with. I love my Toyota Tacoma! More

Very grateful that Joselyn helped me Joselyn took the time to make sure I was satisfied with the vehicle. She made sure to explain what I was signing. She was very patient. I would defini Joselyn took the time to make sure I was satisfied with the vehicle. She made sure to explain what I was signing. She was very patient. I would definitely come back. More

Held against our will After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inv After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inventory was subject to a $1700 increase in price for nitrogen in the tires, tint and floor mats. Ridiculous. Non-negotiable, not advertised. After being told our car was covered bumper to bumper and everything in between, the grumpy finance associate attempted to sell us a $500 service plan. When we confronted the person who told us it was covered, we were told, "yeah well it does cover some things but not everything". We should've left. As we asked the finance associate to explain things, he became increasingly annoyed and appeared disgruntled being at work after they closed. When we were finally done with finance, we were given our keys and finished up. We got into our vehicles, newly purchased and the one we arrived in, and attempted to leave only to discover the finance associate locked all the gates when he left minutes prior. We were stuck. We now had two vehicles across town and couldn't leave. We were able to find two of the salesmen that were headed to their car parked outside the gate and they attempted to assist in getting in touch with someone that could unlock the gate. Multiple phone calls were made and all ended with "it's too late, he didn't answer", or "He won't come in it's too far for him to drive". Unacceptable! The grumpy finance associate returned to the lot after over an hour of waiting and started digging through different offices looking for a key that apparently didn't exist. At 1:30am, we accepted a ride home from one of the salesmen and required a ride to return the next day to retrieve our cars. We have spoken to multiple different people within the company and was told they would review the security cameras to see how this happened and get back to us. It has been exactly one month and still no response. Multiple attempts have been made to speak to the GM without avail. An email was sent to the GM requesting a face-to-face meeting to discuss these errors and the GM responded with an email that started with "I don't know you" and finished up with "if you are looking for a donation, please fill out the application on our website". After speaking in great length to the GM's assistant manager regarding these issues, we were told the GM would be in touch and to "be patient". I have exhausted all of my patience and will not continue to stay quiet about these errors. If you choose to buy a vehicle from Arlington Toyota, buyer beware, and make sure you've signed all your paperwork before the sun sets or else you may end up spending countless hours sitting in the parking lot, unable to leave. More

Grandson’s new car They made very easy for a new car buyer. Very Competitive would always come here. Sales department and service is Stellar. We have several cars tha They made very easy for a new car buyer. Very Competitive would always come here. Sales department and service is Stellar. We have several cars that we use Arlington for service. More

Happy for the Ford! Sarah helped us find a good deal for my son to drive to college. She did a good job looking for A good deal that would work with our budget. Sam did a Sarah helped us find a good deal for my son to drive to college. She did a good job looking for A good deal that would work with our budget. Sam did a great job helping us finish the deal. More

Sales Mathew Sethi was a God send. This was the best decision coming to Arlington Toyota to purchase my new car. I was wowed by his service. Mathew Sethi was a God send. This was the best decision coming to Arlington Toyota to purchase my new car. I was wowed by his service. More

New Tacoma Jacque was very patient and helpful throughout the whole process of buying my new Tacoma. He was extremely knowledgeable on the vehicle specs and exp Jacque was very patient and helpful throughout the whole process of buying my new Tacoma. He was extremely knowledgeable on the vehicle specs and explained everything thoroughly. It More