Arlington Toyota

Great Service Our sales associate Haleigh Gerber was awesome would highly recommend her, very easy to work with, very prompt to answer emails and phone calls, woul Our sales associate Haleigh Gerber was awesome would highly recommend her, very easy to work with, very prompt to answer emails and phone calls, would buy from here again More

Rav4!!! The dealship is great in general. Worked with 2 sellers. They are both good. Came to buy a used car but they talked me into buying a same new one with The dealship is great in general. Worked with 2 sellers. They are both good. Came to buy a used car but they talked me into buying a same new one with just a few more. Great experience More

Awesome Experience!! Sam went above and beyond to help me find the car I wanted!! The car I wanted wasn’t available on the lot to test and see. Same went to multiple depar Sam went above and beyond to help me find the car I wanted!! The car I wanted wasn’t available on the lot to test and see. Same went to multiple department and staff members and found the car and I drove it and love it. Awesome guy to work with!! More

terrible experience This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down to 5 visits to get the gas gauge problem properly addressed. The first 3 visits ended when I arrived with the gauge showing about 3/4 tank full ( very slightly less) and putting 8.5 gallons of fuel into the tank. I told the Arlington Toyota rep that my research indicated a 16 gallon tank and he corrected me twice saying 14.7 gallon tank ( which I am told today that it is 16 gallons). So the tank should have read 1/2 tank or a tad less when it was reading a tad less than 3/4 and yet the rep said, " all is fine and tried to send me home, Service rep said that he had 4.5 gallons of gas into it and the gauge moved". Wrong answer, wrong analysis and already the 4th trip for this problem. I then left and added another 4 gallons of gas for a total of 8.5 when it was reading 3/4 full- clearly it should have been reading 1/2 tank. He was supposed to get right back to me and did not until I forced the issue with Toyota Corp. USA. My 4th visit was marred when I turned in my vehicle for this problem on a SUnday and then tried to get a loaner vehicle. The rental manager said I had to sign the gas was full and the car perfect without seeing the rental vehicle. I said that I would gladly sign but I wanted to see the vehicle first. He said he refused to show me the vehicle unless I signed all was perfect first ( fuel and condition of car- no problems). The rental manger insisted that I had to falsify the contract or he would never let me see the car. He didn't allow me to see the car before signing off so he refused to rent me the car- no joke. I had to get my 2019 Camry back from the service dept and go home. See the BBB complaint. The GM never apologized or indicated how he was going to prevent future fraud as I had requested in writing with my BBB complaint. On the 5th visit, I told that they could have calibrated the gas gauge at the first visit but they did not and created problems with multiple service calls. Toyota Corp. should have immediately moved to protect their reputation against fraud, dishonest dealing, falsification of rental contracts associated with a warranty call on a 2019 vehicle and did nothing to address the situation other than help arrange another ( the 5th) warranty visit for this issue. I can only say this was a terrible experience and I do not believe Toyota Corp really cares or they would have addressed the fraud/ strong arm falsification of a contract and refusing warranty service unless I falsified a legal document. More

My experience was great My salesman was great and he understood my needs for the sale! He seemed really experienced at he’s job and a all round great guy to sell me my truck. My salesman was great and he understood my needs for the sale! He seemed really experienced at he’s job and a all round great guy to sell me my truck. More

No stress finding a car My sales advisor was of great assistance finding a used car. He made the process so easy and the least bit stressfully. At the end of the day I left t My sales advisor was of great assistance finding a used car. He made the process so easy and the least bit stressfully. At the end of the day I left the dealership with the car I wanted. More

Thank you I would like to thank Jacque H for helping us out during our recent purchase. Having had difficult times at other dealers and used vehicles I apprecia I would like to thank Jacque H for helping us out during our recent purchase. Having had difficult times at other dealers and used vehicles I appreciate the time Jacque took to ensure we had a safe vehicle and he made sure he looked it over with us before and after the test drive to make sure everything was functional. Jacque was very friendly and helpful. We would recommend him and Arlington to other potential customers thanks! More

Excellent Today I came in to trade my 2018 for a 2019 with Mr. Charlie he was very helpful very patient made me very happy with my choice leaving to still with Today I came in to trade my 2018 for a 2019 with Mr. Charlie he was very helpful very patient made me very happy with my choice leaving to still with the car of my dreams More

Terrible Was looking to purchase a vehicle. I live Illinois and was going to do it online and have the vehicle shipped to me. Talked to a few gentleman on the Was looking to purchase a vehicle. I live Illinois and was going to do it online and have the vehicle shipped to me. Talked to a few gentleman on the phone and ended up even FaceTiming with one so he could show me the vehicle. The vehicle was listed well within my budget. I went ahead and let them do a credit check for my wife and I. The scores came back great as we knew going into the situation. Normally I don’t let dealerships run my score until we agree to a price. The vehicle was listed well below my budget so I wasn’t worried about it. After going over everything I made an offer. They then came back with a counter offer that was over $4,000 over listing price. I asked where the price came from and they sent me a detailed offer sheet. There was a $1,880 dollar total care package added to the price. A package that was for dealership maintenance stuff that I wouldn’t even be able to utilize since I live in Illinois. I asked what that was about and I was told that is just how they price vehicles now. I found this to be very misleading and kind of shady. I raised my offer several times to get closer to where they wanted to be. I was then told they didn’t want to accept my offer that day because they had two other people interested but hadn’t offered anything and they wanted to see if they could get more from someone else. Also extremely shady and bad business in my eyes. I was ready to sign and go on. I was willing to buy the vehicle as is since there was some stuff they told me that was wrong with it (hood was faded and had been sanded and the trailer brake lever was broke). The guy I talked to on the phone was very nice and tried I think his best to get a deal done. I never talked to anyone higher up but they gave the impression they didn’t care. Checked back the next day and the vehicle was listed $2,000 higher than originally listed. I really don’t recommend this dealership. More

Easy Process I came in with a good idea of what vehicle I was looking for based on my past experience with Toyota. Someone was able to help me immediately and I go I came in with a good idea of what vehicle I was looking for based on my past experience with Toyota. Someone was able to help me immediately and I got through the paperwork and finance quickly and easily. Everything was thorough and direct. More