Arlington Toyota

Never Again! I was looking online and was prompted to do a chat with someone about the car(s) I was interested in. I was sent a general response email that welcome I was looking online and was prompted to do a chat with someone about the car(s) I was interested in. I was sent a general response email that welcomed me and left a blank that the sales person should have filled in the blank, the car. they did not even know what I was interested in yet and it told me that the car I was interested was no longer available but they could find something else for me. I ended up visiting and gave me range and was told the car I was looking at was there but was not in good condition. I was then shown 3 small cars but given no prices yet. they start running credit first and then decide what they show you. I was there for over 5 hours and bought a car. the whole thing seemed to very disorganized. I took the car home and went out the next day approx. 5 miles down the road and I blow a tire. we pull over and open the trunk and find the jack and items to change the tire were just lying in the trunk and not secured. We also find the lug wrench is missing. This makes me wonder if the car was ever really inspected at all and is it safe. I called the dealership and they send a really nice salesman out to help vs. sending someone with mechanical skills. this person was helping change the tire and put the lug nuts on backwards. Don't get me wrong, I appreciate him coming out but they should have send someone in service vs. a sales person. We returned to the dealership and I explained to my sales person that I did not trust the car and was not going to keep it. I was told " that I basically did not have that option". they agreed to keep the car and gave me a rental car for the weekend allowing them time to put the car back in the shop and reinspect plus replace the tire which had a large bubble on the back side of the tire. How is this possible when it just came out of the shop about 8 miles previously. I picked the car up on Monday night and, I just happened to open the trunk only to find that nothing had been touched and there was still no lug wrench in the car. This told me that the tire was changed but this car still had not been looked at even after what had happened. I am very disappointed with the entire ordeal and will never ever go back there again. this was my first and last experience with them. I am not happy with the car as I am pretty sure that it was never inspected or it would have had a lug wrench in it and the tire would not have passed the inspection either. I am only thankful that I was not on the interstate where this could have been catastrophic to me or someone else. I have a car that I am uncomfortable driving and not in the price range I was looking for. I would return it in a minute and go someplace else. More

Helpful Experiance Working with Cherry, she helped me with what I needed. She sold me through people skills and not statistics. More than a sale, she cared about what I Working with Cherry, she helped me with what I needed. She sold me through people skills and not statistics. More than a sale, she cared about what I needed. Ask for Cherry when you visit. More

Absolutely amazing. Saif did an amazing job with us buying a new car, he worked with us in every aspect of what we needed for our family, I wouldn’t go through anyone els Saif did an amazing job with us buying a new car, he worked with us in every aspect of what we needed for our family, I wouldn’t go through anyone else! Thank you so much Arlington Toyota for getting us into a brand new 2018 ?? More

oil changes Everyone was professional and the wait time was about hour and an a hour. I needed extra things done but staff didn’t try a pressure me to get them do Everyone was professional and the wait time was about hour and an a hour. I needed extra things done but staff didn’t try a pressure me to get them done. i like that More

Purchase truck I went to Arlington Toyota to look for truck that I saw online .James and Dwight was very professional explain everything they both went extra miles I went to Arlington Toyota to look for truck that I saw online .James and Dwight was very professional explain everything they both went extra miles to get my business and we made deal Thanks James & Dwight More

Great experience Really impressed with Big Al and the manager, Juan Velez, who helped me get in the right vehicle for my situation. Would definitely go for future purc Really impressed with Big Al and the manager, Juan Velez, who helped me get in the right vehicle for my situation. Would definitely go for future purchases. More

Great Neil jones is a great salesman. He worked with us and made car shopping enjoyable. I? highly recommend him for anybody looking for a car. Neil jones is a great salesman. He worked with us and made car shopping enjoyable. I? highly recommend him for anybody looking for a car. More

Neil Jones great experience had a great experience with Neil Jones informed me very well about the vehicle and appreciate his courtesyI was very please with the way he handle bus had a great experience with Neil Jones informed me very well about the vehicle and appreciate his courtesyI was very please with the way he handle business and I would definitely return all my business to Neil Jones More

Best Customer Service What a wonderful experience! Closed on our new 2018 Corolla and could not have ask for the most wonderful and thoughtful sales professional.Dawn Stew What a wonderful experience! Closed on our new 2018 Corolla and could not have ask for the most wonderful and thoughtful sales professional.Dawn Stewart will take care of you and treat you right. Highly recommend please go see her for your next vehicle needs.... More

Mandy my service agent is amazing Mandy is the reason I’ll be back again. She’s an amazing service agent I have her card but am out of town and wanted to complete this survey Mandy is the reason I’ll be back again. She’s an amazing service agent I have her card but am out of town and wanted to complete this survey More