Arlington Toyota

Staffs are very helpful. Our agent Mr. August is very knowledgeable and accomodating. Their finance dept are really great and friendly. Facility is top notch. knowledgeable and accomodating. Their finance dept are really great and friendly. Facility is top notch. More

It was a great new car buying experience, there was no pressure, all my questions were answered and everyone was really nice to deal with. pressure, all my questions were answered and everyone was really nice to deal with. More

I have visited to Arlington Toyota and I met a sales representative named Ali and he took around 30 minutes to start explaining about new vehicles, then we had a vehicle test drive, later I met manager representative named Ali and he took around 30 minutes to start explaining about new vehicles, then we had a vehicle test drive, later I met manager there named one more Ali, I didn't liked his attitude at all, he was asking questions about credit report like cops asking a criminal, then i reported to his higher manager then I got a good hospitality Later I told Ali I didn't liked his attitude then he answered saying you are most welcome to leave the showroom and showed me the exit doors More

Jerry Gerard was the most friendly, non pushy salesman I have come across. I feel the deal he gave us was very good, he beat CarMax. From the moment I walked in the door every person I encountered was ver have come across. I feel the deal he gave us was very good, he beat CarMax. From the moment I walked in the door every person I encountered was very friendly and again not pushy. I would recommend you to family and friends for sure. Thank you for all your help in buying my new SUV. Your place was also very comfortable, clean and large. GOOD JOB!!!!!!! More

The sales and finance team was a pleasure to eal with. No hard sell or pressure to purchase any optional coverage. They were very helpful in matching my price range wit the vehicle I was looking to purch No hard sell or pressure to purchase any optional coverage. They were very helpful in matching my price range wit the vehicle I was looking to purchase. More

I thought they did a great job. My wife was not there with me on the day we made the deal on the car. So, I told Yuri that I wanted to make sure that my wife liked the color of the car and he told me no with me on the day we made the deal on the car. So, I told Yuri that I wanted to make sure that my wife liked the color of the car and he told me no problem let me know tomorrow on the color and I will make sure it happens. All in all it was a great experience. More

Professional Financial Service, Excellent sales service, product management so, so. General impression on arrival to the facility, a little chaotic, strong smell of cooked food and no coffee or drinks at t product management so, so. General impression on arrival to the facility, a little chaotic, strong smell of cooked food and no coffee or drinks at the customer service area at 5.45p. More

They sell poor quality used vehicles. You can find many faults just from a walkaround and test drive. They also try to give you a hard time when you ask to have your own mechanic look at the car because th faults just from a walkaround and test drive. They also try to give you a hard time when you ask to have your own mechanic look at the car because they are trying to hide problems. The sales manager also has an attitude because he's a failure in life and is mad that he has to take it from customers who weren't screw ups in life. Walked right out of the dealership. Don't waste your time, just go to Carmax. More

My vehicle brought in for repairs to Arlington Toyota after a crash. Prior to the crash, this vehicle was in pristine mechanical condition, and I expected the dealership to restore the vehicle back to i after a crash. Prior to the crash, this vehicle was in pristine mechanical condition, and I expected the dealership to restore the vehicle back to its proper working condition after the necessary repairs were completed. But this was not the case. After paying out over $6,000 in repair costs, the vehicle was delivered back to us in unsatisfactory condition. The vehicle was annoyingly noisy and a vibration was present in the front tires, which was nonexistent prior to the crash. They obviously don't test drive the vehicles before delivering them back to customers. In addition to the necessary repairs, a request for Nitrogen tire inflation was requested. We were billed for this service, although it was not completed. This was brought to the dealership's attention, and we were lied to. Complaints about the repairs and work not completed, but billed for, were first voiced to Assistant Service Manager, Roger. Roger disregarded our complaints and stated that the nitrogen tire fill was completed, but this was untrue and was verified. We returned the vehicle to Arlington Toyota and met with Roger again. Roger was again advised that the repairs were unsatisfactory, and the vehicle was not driving properly. Roger vowed to correct the issues, but later billed us an additional $1,000, stating that issues were unrelated to the crash which brought us to the dealership for repairs originally. On the bill was a charge for a wheel alignment, when only a tire rotation was requested. But on the bill, it says, "Guest is requesting a wheel alignment," -LIE! When this item was brought up, Roger stated that the tires did not need to be rotated. I was appalled by this response, since I am fully aware of the recommended tire rotation intervals on all of my vehicles. During all these problems, the climate control knob broke. Roger was asked to repair this. Originally we were told it needed to be replaced, and were billed for a new part. Later Roger tells us that they repaired the existing knob and would credit money back to us since they billed us for a new part. But instead, they billed us additional money for labor! After receiving the vehicle back again in unsatisfactory condition, the vehicle was returned by me to the dealership, and our complaints were voiced to Assistant Service Manager, Ken. Ken was apologetic about the repairs not being made, and vowed to make the necessary repairs and right the dealership's wrongs. However, when the vehicle was delivered, it was in worse condition than it was when it was dropped off. When delivered, the Brake and ABS warning lights on the dashboard were active. None of these problems existed when the vehicle was dropped off at the dealership. I got stuck voicing my complaint about these new problems to Assistant Manager, Roger, AGAIN who attempted to charge me an additional $600 for additional repairs he stated were needed. In regard to the active warning lights, Roger stated that the dealership only removed the vehicle's tires for inspection, and this appeared to cause the new problem. Roger stated that additional repairs were now required. I advised Roger that I would not be held liable for a problem the dealership clearly caused. I also advised Roger that these repair should all be covered from the original service date. Roger stated there was nothing he could do. Prior to leaving the dealership with my now new problems, I requested to speak with the service manager. None of the employees would direct me to that person, so I had to seek him out myself. I met with Service Manager, Steve, who reviewed my service appointment history and stated that he would further review my complaints and contact me by telephone the following morning. But Steve never called me. As a result, I filed complaints against the dealership with the Better Business Bureau, Federal Trade Commission, and the Illinois Attorney General's Office. Only after receiving notice of these complaints did the dealer make an attempt to resolve the issues. I was contacted by John, in customer relations, who talked to me like I was an idiot, and further insulted me by suggesting my vehicle was not worth making such a fuss about. John told me to bring my vehicle in AGAIN so they could resolve the issues with it, and told me they would provide me with a rental while my vehicle was being serviced. You would think that after my months of problems with this dealer, they would be expecting me and treat me right finally with all these open complaints against them. Not the case. I arrived for my appointment and had to explain my problems to yet another assistant service manager, Erik. I told Erik I would like to work directly with the service manager, since I had grown tired of restating the issues to different assistant service managers on each visit. Erik kept staring at his computer, and told me I should just make another insurance claim. -This guy did not even have an idea what was going on, but like his coworkers, is trained never to accept the blame! So Erik brings me to the on-site Hertz for my dealer-provided rental car and tells the Hertz employee the dealer would pay for my rental car because I filed a complaint against them. I see the Hertz employee smile while speaking with Erik, and Erik also leaves with a smirk on his face. The Hertz employee tells me, "I'm sorry, but all we have left is a Smart car, is that OK." I respond, "Are you kidding me?" He gives me some line about them being low on rental cars. It is 7:30 am, and I'm their first customer, but all they have left is a Smart car?! -They have over 1,000 cars on their lot, but they are giving me a Smart car! The employee is basically laughing at me while he is telling me this, and tells me to wait while he brings the car around. As I'm waiting, I am within earshot of Erik, the assistant service manager, who I overhear telling one of the mechanics sarcastically, "This guy filed a complaint against us, so just go over the car again and we'll just tell him again what needs to be done...He thinks we didn't fix his car right, and he doesn't want to go through his insurance." My wonderful rental Smart car arrives, and the last slap in my face occurs when the Hertz employee, still laughing, says to me, "It should get you home...Oh, and don't be afraid to floor it." A couple days later, another service manager (Jeff?) calls me and tells me they changed a wheel bearing at no cost to me, and I could pick up the vehicle. The employee made no mention about the warning lights on the dashboard. When asked about it, the employee said that I needed a new sensor in the back wheels and tried to extort more money from me. I told him to write up what they did and what they are saying I still needed done, and I would arrive shortly to pick up the vehicle. The employee told me that the service manager, Steve, would be ready for me when I arrived. When I arrived, four service employees were sitting at their desks and all stared at the ground while I stood there for five minutes waiting for someone to help me. Finally a female employee approaches me, I tell her I was supposed to see Steve, and she goes to get him. She comes back shortly after without Steve, and tells me she will assist me. She takes my rental car, walks me to my car, does not tell me what was done to my car, or what still needs to be done, and gives me no paperwork! So basically, I have no proof that anything was done to resolve my complaints. I receive a call from some other service manager the next day who says, "Hey, what do you need?" I reply, "You called me." He says, "Oh, I had a message from you." I reply, "Yep, that was me telling you I was coming to pick up my vehicle when we were playing phone-tag yesterday." He says, "Oh, well I was just calling to see how the car is." I reply, "Well, I don't know what you did, because you gave me no paperwork when I picked up the car and none of your service managers wanted to help me." He replies, "We were really busy, so I didn't have time to print up your paperwork...I'll send it out in the mail." This is how they treat their customers. They have a big, beautiful new dealership that lures you in, but don't fall for their tactics. They don't care about you, they only care about getting as much money from you as they can. I can't believe they stay in business, and I'm not letting them get away with what they did to me, and I don't want to see this happen to anyone else. More