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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

Overview
Employees
Reviews
Vehicles
4.0
1,127 Reviews
Arriving in style isn't just an option. It's a necessity. And substance? We've got plenty. Every Chrysler, Dodge and Jeep®Certified Pre-Owned Vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest late-model vehicles get certified. And every vehicle undergoes a rigorous 125 point inspection and a thorough reconditioning process using Authentic Mopar Parts. Add to that a 3-Month/3,000 Mile Maximum Care® Limited Warranty,(1) a factory-backed 6-Year/80,000-Mile Powertrain Limited Warranty,(2) 24-Hour Towing and Roadside Assistance,(3) Car Rental Allowance(4) and CARFAX® Vehicle History Report, free 3-month subscription to SIRIUS Satellie Radio(5) and you don't have just any used vehicle, you've got one that's Certified.
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960 Central Ave

Albany, NY

12205

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Showing 1,127 reviews

October 24, 2024

I was very pleased with the service repairs I requested. The master technician completely understood the issues I described to the service advisor. More

by edanedriscoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray and Jenn in Service
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Oct 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's so great to hear that our service team met your expectations. Thank you for sharing your positive experience with us, and we look forward to serving you again at Armory CDJR of Albany!

October 24, 2024

No communication took over a month for repairs 13000. 00 repair jeep was still not fixed More

by Jwarrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
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Oct 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your experience, and I completely understand your frustration. Communication and timely repairs are extremely important to us, and it's clear we fell short in your case. I'd like to personally look into this situation to ensure we address the issue with your vehicle and make things right. Please contact me directly so we can discuss how to move forward and resolve this for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 24, 2024

My experience was amazing. I recommend getting a car from here, they are very professional!! More

by Saige Randolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We love hearing reviews like yours, Saige. Thank you for taking the time share feedback and recommending Armory CDJR of Albany. We look forward to doing business with you again!

October 24, 2024

I have found Armory always very clean, very helpful and professional. Also, very friendly. Always a good experience. More

by KELLIEGAFFNEY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your positive experience! We're pleased to hear that our team's professionalism and friendliness made a great impression. We look forward to welcoming you back to Armory CDJR Fiat of Albany in the future, Kellie!

October 23, 2024

Impossible to get through to anyone in service. Very poor communication. Waiting on a recall service for 6 months and still not complete and can’t get through to anyone to rectify the situation. Th More

by murphy-kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Couldn’t tell you. Can’t get through to anyone
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Oct 24, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's very concerning to hear about the communication issues you've faced with our service department. I apologize for any inconvenience and frustration this has caused, especially regarding your recall service. Please reach out to me directly so we can address these concerns promptly and ensure a resolution is found. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 23, 2024

Terrible communication. No call back. No t actually fixing or diagnosing the issue. Will not recommend. More

by MoparPaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about the communication issues and lack of resolution with your vehicle. We strive for clear and effective service, so it's disappointing to know we fell short here. Please reach out at your convenience so we can address this matter directly. I’d appreciate the opportunity to make this right for you. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 22, 2024

Great friendly knowledgeable and easy to deal with … I would highly recommend armory Jeep of Albany More

by Lori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Brian Walts
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Oct 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to leave us a review, Lori. Your kind words and recommendation means a lot to us. The Armory CDJR of Albany team is here to assist you with anything you may need in the future!

October 22, 2024

Paul Cassala is an excellent service rep. Efficient, accommodating and informative. He’s the reason I’ll go no where else. More

by Paul Wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cassala -Five Star
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Oct 23, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Paul! It's great to hear that our team provided you with such excellent service at Armory CDJR of Albany. Thank you for your loyalty and kind words! Remember, we're here if you need anything down the road!

October 21, 2024

This review is not based on the Employees that have tried to help throughout this process but the overall process. The overall process is absolutely awful. I have dealt with at least 3 Service managers and n More

by Dickster
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Lombardo , Brian Walts
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October 20, 2024

I thought I had to wait for 1 day but the job was done quicker than I expected. More

by CANDYKAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maron
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Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your wonderful experience at Armory CDJR of Albany ! We love hearing that we were able to get the job done quicker than expected! Your feedback means a lot, and we look forward to serving you again in the future!

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