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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.5
2,092 Reviews

5525 Miller Circle

Matteson, IL

60443

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Showing 2,092 reviews

September 08, 2021

I want to say that my experience with Arnie Bauer was very friendly and helpful. And that is because of the members of your staff. More

by savanahwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2021

I had a wonderful experience. The fact that I didn’t have to wait any longer than the time that was told me.was awesome. More

by Chloe
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello Chloe, Thanks for kind words. We are happy to hear you were in and out! Was there any where we can improve? We see there is a 3 star rating. If there is somewhere we can improve in we would love to get your feedback. Please contact Jessica at 708-720-7363. She is our CS Manager. She would be happy to hear your input! Thanks again for your time and review. We hope you have a great day!

September 06, 2021

They do a wonderful job of maintaining your car here. Their service is generally very prompt and professional; they’re willing to go the extra mile to keep their customers safe, happy, and comfortable. More

by lab_brat86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 06, 2021

Better communication between service advisor and customer. It seems like the prices differ between what they say it cost to when you bring the vehicle in to service More

by Mr. Dew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We apologize for any miscommunication on our behalf. Please contact Jessica at 708-720-7363 to better assist you. We are hoping she can help with any question you may have. This will also help us better understand if there is a pricing error we may not know of at this time. Thank you again.

Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

September 06, 2021

I have been going to this dealership for 3 years and the work and service is above and beyond ...always done in a timely manner. More

by Stewartje58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 06, 2021

My car is still not working. I sent it there to be fixed 2 times and unfortunately, I had to pay out of my own pocket. More

by rachelmingo6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Kukulka
Sep 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We would like to get to the bottom of this asap. Can you please reach out to our Customer Service Manager Jessica at 708-720-7363. She will be happy to take care of this for you. We apologize for any inconvenience due to this matter.

Sep 15, 2021 -

rachelmingo6 responded

I have not heard back about my car since Friday, September 10th.

Sep 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Rachel, we have tried to contact. However, the voicemail box is full and will not allow us to leave a message. Please contact John at 708-720-7356.

September 04, 2021

Friendly service writers, always able to get me in at the time I need . Great prices on oil changes usually in and out ina hour More

by hovanes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We look forward to your next visit! Take care!

September 04, 2021

Reliable repairs with full.explanation of why they were needed. Appointments can usually be made at my convenience and without unusual delay. Courtesy ride after drop-off is great More

by edcoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, David Steffan
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2021

Very good place to do business with. Never a problem with our service always completed on time and right. I give them five stars…fair prices More

by fraime4930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2021

Staff was very pleasant to work with and fair. Service was timely and completed as expected. Services manager followed up after to troubleshoot warranty issue. Really liked the proactive effort. More

by dburgy517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kukulka
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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