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Arnie Bauer Buick GMC Cadillac

Matteson, IL

4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

June 08, 2021

This is car number 6 for our family we love the excellent service Henry has shown us every time❤️❤️❤️❤️ We would recommend people to come to the dealership. More

by LAVERNCHERYLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

My visit seemed to take a very long time. It was for warranty work. I was told what the additional work would cost. Nice clean waiting area. More

by WMBENTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's experiences like yours that really keep us motivated! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

June 08, 2021

Great service, Mark Diehl is one of the best service Rep you can be lucky to get. I feel asleep my last visit and heard someone calling my name in my deep sleep and it was Mark. Thanks Mark. More

by ROBRECORDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 08, 2021

Great service always treated with the utmost respect even though I don’t have one of the more expensive cars Will be a lifetime customer More

by GLAKEMAN2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Chistopher Baker
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

June 08, 2021

Guy wanted to buy my truck in service spoke the company up so highly how they buy them at a great value then sell them for only 3,000.00 more. Brought me a KBB on my truck that didn’t even go to my truck. More

by JAMESREYNOLDS1219
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Pagoria, Adam Estes
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any miscommunication on our end. We strive to achieve a high customer service level. Sorry this experience did not go so smoothly. In the future please feel free to contact our Customer Service Manager, Jessica at 708-720-7363. She can help immediately with any concerns sales or service.

June 08, 2021

Adam was fantastic. He told me to bring it right over. They diagnosed the issue, ordered the part and it was ready the next morning. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

No follow-up to let you know what th issue is before starting work. I was waiting for my vehicle and Chris never came to talk to me until I contacted him. More

by Jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker, Sydnie Nugent, Jeff Grote
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We greatly apologize for this experience. We have multiple ways of communicating with our guests. Chris has been brought up to speed on this. Thank you for the review. We have re grouped on the importance of communication with all guests !

June 08, 2021

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years More

by KC30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Olyenk, Bret Pechtold, Tom Pagoria, Bill Neibert, JOSEPH Gromala, Jessica McCormick, Mark Snyder, David Steffan, Jeff Grote
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2021

My advisor was wonderful open and honest and timely and efficient ............................................................Will definitely use again if service is needed on my car!!! Will refer to other More

by Ahs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2021

They have the answers for you and you are in and out in a timely matter I was informed on the parts my vehicle would need in the future More

by Barb62
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Horton, Adam Estes
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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