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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Call Dealership (708) 720-2000

5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

June 08, 2021

Great service always treated with the utmost respect even though I don’t have one of the more expensive cars Will be a lifetime customer More

by GLAKEMAN2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Chistopher Baker
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Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

June 08, 2021

This is car number 6 for our family we love the excellent service Henry has shown us every time❤️❤️❤️❤️ We would recommend people to come to the dealership. More

by LAVERNCHERYLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Henry Horton
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Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

No follow-up to let you know what th issue is before starting work. I was waiting for my vehicle and Chris never came to talk to me until I contacted him. More

by Jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker, Sydnie Nugent, Jeff Grote
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Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We greatly apologize for this experience. We have multiple ways of communicating with our guests. Chris has been brought up to speed on this. Thank you for the review. We have re grouped on the importance of communication with all guests !

June 08, 2021

I experienced the nicest courteous service for my car. Parts were readily available and my service writer took care of all my open recall issues in the most efficient manner, plus kept in contact with me More

by Mushamutt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Steffan
Report | Print
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

Can't solve problem with OnStar third trip not happy. Although it's more an OnStar problem.This still have been taken care of already. More

by JMACE52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brdar
Report | Print
Jun 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

This is very unfortunate. Please contact our Customer Service Manager, Jessica at 708-720-7363 to better assist you! She can better xxxxx this concern for you.

June 08, 2021

Adam was fantastic. He told me to bring it right over. They diagnosed the issue, ordered the part and it was ready the next morning. More

by Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Report | Print
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years More

by KC30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Olyenk, Bret Pechtold, Norm Mitchell, Tom Pagoria, Alyssa Farkas, Bill Neibert, JOSEPH Gromala, Jessica McCormick, Mark Snyder, David Steffan, Jeff Grote
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Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Arnie Bauer Buick GMC Cadillac! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2021

My visit seemed to take a very long time. It was for warranty work. I was told what the additional work would cost. Nice clean waiting area. More

by WMBENTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Jun 11, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Wow, it's experiences like yours that really keep us motivated! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

June 07, 2021

They have the answers for you and you are in and out in a timely matter I was informed on the parts my vehicle would need in the future More

by Barb62
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Horton, Adam Estes
Report | Print
Jun 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2021

My advisor was wonderful open and honest and timely and efficient ............................................................Will definitely use again if service is needed on my car!!! Will refer to other More

by Ahs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Jun 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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