Arrigo Dodge Chrysler Jeep RAM West Palm Beach

Golden was transparent and helpful during the initial stages of our vehicle search, providing clear information and support. However, as we approached the final stages of the purchase, we felt rushed, wh stages of our vehicle search, providing clear information and support. However, as we approached the final stages of the purchase, we felt rushed, which has led to our disappointment. Such as only being allowed to drive the vehicle in the parking lot of the dealership and not the highway. That was a major fail on our end to pursue the sale. The quality of the vehicle has been concerning, especially considering it has under 36,000 miles. The steering wheel shakes at highway speeds, and we haven’t even made our first payment yet. Additionally, despite Golden instructing the dealership to clean and touch up the vehicle, it was dirty upon end of sale. The next morning, we noticed pet hair stuck to the moonroof, and parts of the Jeep were missing or broken. Having purchased used vehicles before, I’ve never encountered such poor quality. This experience reflects poorly on the dealership, and I would caution others against buying from them, as the maintenance and service of the vehicles seem to be overlooked. More

Something is missing from the vehicle and I am not getting treated with respect about it. getting treated with respect about it. More

No no no no no no no no no no. No no no no no No no no no no More

Great service all the way around . Ryan made sure that we were taken care of. Ryan made sure that we were taken care of. More

Ordel and Chris the finance guy were both very kind and helpful. Both of them were very “real” with us and it was appreciated. Other than the time length of the entire process, the experience was good. helpful. Both of them were very “real” with us and it was appreciated. Other than the time length of the entire process, the experience was good. More

This dealership has some of the most overinflated fees on the market. Dealer fee which they call a documentation fee is $1200. All other made up fees like electronic filing fee $560, battery, tire fee $196, the market. Dealer fee which they call a documentation fee is $1200. All other made up fees like electronic filing fee $560, battery, tire fee $196, doc. Stamp fee $203, license fee $450, lemon law fee ???, etc.. Nearly $3000 in fees which they try to leach out of their customers and the way they stack them, you have to pay tax on them. I understand there are some fees due to the local government. However I will be surprised if they are more than 10% of what these greedy people charge. One should avoid this place. Not worth the aggravation. There are other car dealers who for some odd reason charge less, or no dealer fees at all. Go figure how. More

Good deal i i i i i i i i i i i i i i More

The search for a new Pacifica started online, and I received a text and call within 10 minutes. It was easy to setup an appointment with Jimmy who was very helpful and knowledgeable as we reviewed the received a text and call within 10 minutes. It was easy to setup an appointment with Jimmy who was very helpful and knowledgeable as we reviewed the vehicle options on the lot. The whole process from walk-in, trade, sign papers and drive away took less than 3 hours. We were able to get a great deal and are pleased with the whole process. The only problem I have with Arrigo Chrysler is how the service department processes customers. As a new customer coming for service, there is no indication of where to go to get started, like a service desk at most other dealers. I pulled into the Express oil change lane and stood by the vehicle for 15 minutes and no one came to talk with me. The so-called Express Oil Change is anything but express - waiting hour or more to get a oil change. When I called to schedule an oil change I was told they don't do that - just come to the Express. So, I go to the Mobile oil change place where I can be out of there in 15 minutes. So, kudos to sales, but service intake needs work. More

No follow-through from any of the salespersons. Need to constantly bug them to do what they said they would do. We're still waiting for our missing floor matts which we pointed out were missing r Need to constantly bug them to do what they said they would do. We're still waiting for our missing floor matts which we pointed out were missing right before we drove the new vehicle off the lot. They said they would bring them the next day but that was about a month ago now. More

Ryan helped to get the exact van that I wanted. It was a little more than I wanted to pay , but I think I made a good deal. I’m really happy with my new van. Arrigo always delivered It was a little more than I wanted to pay , but I think I made a good deal. I’m really happy with my new van. Arrigo always delivered More