Arrigo Dodge Chrysler Jeep RAM West Palm Beach

THE WORST EXPEREINCE- SOLD MY SONS CHRISTMAS PRESENT TO SOMEONE ELSE This was my experience with this Morgan auto group dealership. Have been searching for a Christmas vehicle for my son for months. Tri SOMEONE ELSE This was my experience with this Morgan auto group dealership. Have been searching for a Christmas vehicle for my son for months. Tried 8 different brands and settled on a jeep grand Cherokee. Then found out there there were good incentives to buying a 2024 as opposed to a 2025. I live in the Tampa area and a lot of dealerships were very low on vehicles due to floods. So I decided I would drive where where I needed to go to get one. That is how I got to this dealership. Found the perfect car. I actually offered to send a deposit the first day with the internet sales coordinator. She said no. Actually laughed. And told me it was because there was not big demand for this particular car and trim. I told them I wanted to get this all settled before leaving town for thanksgiving with my son and it’s a surprise for him making it hard to talk while away. They said no problem. We negotiated. They told me I got the car and a good deal. Said it was held for me. Congratulated me on getting the car. I offered to pay cash. They said no I had to finance to get the deal. So I said fine put me down for 50% cash. They asked when I was coming. I said the 2nd of December. They said the incentives expire end of November so I need to come earlier. In light of all holiday plans I asked of if I could complete transaction at a distance and come after. They said they thought they could but I would have to wire funds. I said fine. They sent wire Instrictons for that but I kept getting texts telling me it was better if I come in before end of the month. I realized this was getting too complicated so I decided to change all my plans and drive to the dealership over the weekend and be there to do everything in person before the end of the month. So I communicated that and set a day. I have all the text messages confirming the pick up for this coming weekend. I was soooooo excited. I had the bow ordered already on Amazon. Sent pictures to my family. We had figured out where we were going to surprise my son. I had cancelled holiday plans in st Augustine to make the 3 hr drive to the dealership and 3 back. So I think all is good. I have a pick up day. And I leave for the college visit up north over thanksgiving. I’m on the college tour with my kid who this is a surprise for and two calls come from the dealership. Nothing concerning as I get calls fromVarious coordinators- . Finance , people confirming pick up etc. they leave no message and no text, no email. I text them reminding them I can text but not talk because this is a surprise and I’m with the person the car is for but I assume it must be no big deal because I get no messages back. Yesterday I get a message from my salesperson that the vehicle was sold by another salesperson to someone else. They said I didn’t send a wire which is ridiculous. They had not even sent and amount of one . I had offered on day one and the only reason they said I needed to send a wire was if I couldn’t get to town before dec 1. I asked my salesperson the name and position of the person who made this decision. He would not give that to me. He only said this decision was made on his day off. The rest of the story is just me crying on the New Jersey turnpike , my son next to me in the car not understanding what is wrong and I fly home today where I resume car shopping with just - couple days to get the same jeep corporate inventions that are just about to expire. THIS IS ABOUT THE DEALERSHIP SELLING A CAR ON HOLD FOR ME TO PICK UP THIS WEEKEND - TO SOMEONE ELSE WHO MOST LIKELY SAID THEY WOULD PAY MORE. Thanks Morgan and Arrigo and Stellantis. I’ll write a few letters telling our story. Doubt it will make any difference but at least I will maybe save someone else from this sort of a situation. Normally this is just a car purchase. But not this time. Much more emotional a purchase. More

The finance department never provided me with a total close out sale & now I’m stuck with a very high interest rate I will not be going back ever & im making sure to inform everyone interested in going close out sale & now I’m stuck with a very high interest rate I will not be going back ever & im making sure to inform everyone interested in going to that dealer More

Ryan was very friendly, professional, and knowledgeable. It was a pleasure doing business with him. He made sure we were taken care of right away. Mr. Mendoza also was very friendly and did an amazing job a It was a pleasure doing business with him. He made sure we were taken care of right away. Mr. Mendoza also was very friendly and did an amazing job at getting us in and out as fast as he could with the purchase. Thanks again to everyone for such a wonderful and effortless job in making this sale happen. More

Ryan was great. Super friendly and knowledgeable. Will definitely be recommendeding friends and family to purchase a car from him. Super friendly and knowledgeable. Will definitely be recommendeding friends and family to purchase a car from him. More

Always have a blast experience with sales department or service department I will recommend it service department I will recommend it More

Your pre-delivery department leaves a lot to be desired. Not only with both vehicles not prepped and we’re dirty on the outside and inside the first vehicle had electronic issues. Not only with both vehicles not prepped and we’re dirty on the outside and inside the first vehicle had electronic issues. More

Great customer service and looking forward to buy my next one soon . Thank you all one soon . Thank you all More

The Finance Manager does a fabulous job. Salesman was courteous and accommodating. Sixth vehicle purchased here Salesman was courteous and accommodating. Sixth vehicle purchased here More

I want to recognize Ryan Snouffer and offer complimentary feedback to your team. Ryan has continued to demonstrate his willingness to do whatever it takes to assist a customer for their specific needs. feedback to your team. Ryan has continued to demonstrate his willingness to do whatever it takes to assist a customer for their specific needs. His most shining moment was when he accommodated my request to drop off the new lease at my parent’s home & drive back the trade. This was an above & beyond gesture that profoundly & sincerely showed his unwavering commitment to customer satisfaction. Ryan is a master communicator always responding even on vacation & days off! He takes the stress out of car leasing and magically handles all the behind the scenes details seamlessly. Above all, Ryan is incredibly nice and is dedicated to building human relationships. His style of managing his business should be a template for others. With gratitude... More

Mr. Noel was a prime example of what you do not expect from most car salesmen. He was kind, professional, knowledgeable and a complete gentleman. He answered all of our questions with patience and knowl from most car salesmen. He was kind, professional, knowledgeable and a complete gentleman. He answered all of our questions with patience and knowledge. Mr Noel is the prime reason we completed the transaction if purchasing a new vehicle from Arrigo More