Arrigo Dodge Chrysler Jeep RAM West Palm Beach

From beginning to end, my experience was not something I would ever want anybody else to go through. My first visit there, a nasty sales manager, basically wasn't willing to work with what they originally t would ever want anybody else to go through. My first visit there, a nasty sales manager, basically wasn't willing to work with what they originally told me. He was rude and very dismissive. I received a phone call shortly after from somebody else apologizing and checking what they could do to get me back in. I came back in hoping my second experience would be better. My lease was up. I had to get a new car so I got a new car. When I got in the new car, it wasn't clean, there was less than a half a tank of gas, but because I've spent so much time there I had to leave to go to work. I got a call shortly after that they messed up the paperwork and I had more stuff that I had to do with them. Just to top it off there were no floor mats in the car. I advised the sales manager as well as my sales person and they promised they would order me mats. Several weeks later I got the mats and low and behold they weren't the correct ones. I have emailed texted and called and still do not have the correct mats. Like all dealerships, they lure you in with a good talk and then they are disappointing. I will never use this dealership again. More

On June 10, I brought my 2024 Jeep Grand Cherokee to Arrigo West Palm Beach for a recall. During the inspection, I was told I needed four tires, a fuel induction service, an alignment, and cabin and eng Arrigo West Palm Beach for a recall. During the inspection, I was told I needed four tires, a fuel induction service, an alignment, and cabin and engine air filters. I made it clear that I was only interested in the tires and alignment and requested a detailed quote. Samantha initially texted me, "With tax everything comes to $937." After I told her I had received a lower quote from Tire Kingdom and would simply decline the work if Arrigo couldn't match it, she called me around 2:46 p.m. and said her manager agreed to comp the alignment. She then sent an updated quote of $827.95, texting, "A little cheaper than Tire Kingdom. How's that for you?" To avoid confusion, she later confirmed in writing: "So I'll get you in for tires and alignment. No to the rest right?" I replied, "Correct, thank you." Based on those conversations and written quotes, I authorized the work. When I returned on June 12 to pick up my vehicle, I was unexpectedly presented with a bill for $993. I explained that this was not the amount I had agreed to and that Samantha had represented her quoted amounts as final totals that included taxes and fees. Instead of addressing the discrepancy professionally, Calvin responded by asking if I understood that taxes apply everywhere, "like at Publix." The situation escalated as Calvin, Bill, Brad, and service manager Cornell became dismissive and confrontational rather than trying to understand why I was confused by the dealership's own pricing error. The most shocking part of this experience was hearing Cornell state, verbatim, "I don't give a xxxx, give him what he wants and get him the xxxx out of here." No customer should ever be spoken about that way. I appreciate that General Manager George, acknowledging that this behavior was unacceptable. However, there was no reason for multiple employees to dogpile, degrade, and disrespect a loyal customer over a mistake that originated from their own staff. I have retained all of the text messages documenting the quoted amounts, services authorized, and timeline of events. If you choose to service your vehicle here, get every quote in writing and confirm exactly what work you are approving. More

Very nice and patient sales person! ! Definitely recommend Very patient and took the time to help me alot ! Definitely recommend Very patient and took the time to help me alot More

Selection isn’t great, unclear pricing, tries to get the rights to your likeness through underhanded tactics. I will be telling people about that last one. rights to your likeness through underhanded tactics. I will be telling people about that last one. More

We were very pleased with the whole process and everyone involved. Thank you especially to Peter and Brooke, we appreciate you! involved. Thank you especially to Peter and Brooke, we appreciate you! More

Ackeim was wonderful! Great personality to help us get into 2016 RAM 3500. Go ask for him! Great personality to help us get into 2016 RAM 3500. Go ask for him! More

⭐⭐⭐⭐⭐ I had an outstanding experience working with Ally Jimenez at Arrigo Ram in West Palm Beach. From the moment I walked in, Ally was professional, knowledgeable, and genuinely focused on helping me Ally Jimenez at Arrigo Ram in West Palm Beach. From the moment I walked in, Ally was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs. She made the entire process smooth, stress-free, and transparent, taking the time to answer all of my questions and explain every detail. What really stood out was her honesty, patience, and dedication to customer satisfaction. She never made me feel pressured and worked hard to ensure I got the best deal possible. It’s rare to find someone who truly cares about their customers the way Ally does. If you’re looking for a vehicle and want a salesperson who is trustworthy, professional, and committed to providing excellent service, I highly recommend Ally Jimenez at Arrigo Ram in West Palm Beach. Thank you for making my vehicle-buying experience such a positive one! — Kerwayne Smith More

Jason was AMAZING! So friendly and patient answering all my questions even set up a time for me to come back at my convenience to educate me fully on my 2026 Dodge Hor So friendly and patient answering all my questions even set up a time for me to come back at my convenience to educate me fully on my 2026 Dodge Hornet as Iam new to the Hybrid. So thankful to Jason and everyone who made my day perfect. More

Were some transport issues but Jason handled them outstandingly to his word. He didn't forget things- on the ball and available. outstandingly to his word. He didn't forget things- on the ball and available. More

Jason was a great sales man and gave me the best first time buyer experience. Couldn’t have asked for a better experience. I would recommend anyone who walks in that dealership to ask for him. time buyer experience. Couldn’t have asked for a better experience. I would recommend anyone who walks in that dealership to ask for him. More