Arrowhead BMW

Wonderful staff The entire car buying experience was very relaxed. The "team" at Arrowhead BMW personified the phrase "easy to do business with". This applied to th The entire car buying experience was very relaxed. The "team" at Arrowhead BMW personified the phrase "easy to do business with". This applied to the entire staff we encountered: internet department, sales personnel, finance and "genius" personnel. More

Great Dealership with great staff and a beautiful building! Whenever I have to purchase a pre-owned vehicle, I dread the experience. There are so many of the classic cliche salesman out there that do not take a Whenever I have to purchase a pre-owned vehicle, I dread the experience. There are so many of the classic cliche salesman out there that do not take an interest in the customer, they only care, "what do I have to say to get you into this car today?" My experience with the sales staff at Arrowhead BMW was everything you would expect from a high end dealership. Excellent customer service, respect for my time and a great car at a fair and competitive price. I purchased a 2013 Ford Flex Limited. The salesman, Michael Gelbert greeted my wife and I right away and immediately we were at ease with his friendly and professional approach. We were shown the vehicle and it's features were expertly demonstrated. When it came to evaluating our trade the Sales Manager took an interest, not a position to make the numbers work for us. I will not hesitate to refer any family or friends to Arrowhead BMW to purchase a new or used car. More

Horrible customer service Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I left and then I’m being contact by the service Felix that there is a chip In the windshield either I can pay $65 get it fixed or go through my personal insurance, not knowing that I had glass deductible of $500. Then I called and told Felix that go ahead and fixed the chip I will pay the $65. Then he informs me saying oh it’s a crack now not a chip. They keep changing their words from chip to crack. Spoke to the service director name Daren. Nothing happened, I know how rental car or loaner car works, once the customer leaves the lot and was not informed anything it shouldn’t be customers responsibility afterwards. I highly suggest Arrowhead BMW to educate their staff on how things are done. That was the last time I will go to Arrowhead BMW. I will return back to Camelback BMW at least they’re honest and get to you and pay attention to you while your still in their Lot. Once again Educate your employees on things that needs to be done. Otherwise you’ll lose more valued customers. More

Great experience! The team at Arrowhead is fantastic! I won a 2 year lease in a raffle but wasn’t sure I was going to take it as I had just recently purchased a car. Th The team at Arrowhead is fantastic! I won a 2 year lease in a raffle but wasn’t sure I was going to take it as I had just recently purchased a car. They patiently waited and worked with me to do what made sense. I ended up taking the lease and am glad I did! The car runs so smoothly and is a joy to drive. Bailey and the rest of the team we’re great to work with. More

Superb Buying Experience Car buying thank goodness is not what it used to be. Long gone are the days of feeling slimmed by archaic sales tactics that have you wondering how y Car buying thank goodness is not what it used to be. Long gone are the days of feeling slimmed by archaic sales tactics that have you wondering how you ended up spending more than you wanted for a vehicle that doesn’t fit what you were even looking for. At BMW Arrowhead, from the moment we walked in the door and were greeted by Phoenicia, consulted with her sales manager after we’d made our selection and then finished up with Emily Stratton in their finance department and drove away in our new, preowned car, I can honestly say was a pleasure. I week later, still struggling with figuring out all the bells and whistles this awesome driving machine offers I am going back to get some tutelage from one of their genius team members. I really cant say enough about the team BMW employs at the Arrowhead location. We had a fairly narrow list to work with in what we were looking for. Phoenicia listened, delivered three vehicles that fit within the parameters that we requested and helped us sort through the differences without trying to upsale or push us in any other direction to meet any quotas or sales agendas she might have had. It doesn’t hurt that the quality of these vehicles sell themselves. But for a truly painless, actually enjoyable buying experience, hands down BMW Arrowhead is the place to go for straightforward, knowledgeable, informative staff who seem to have no agenda other than providing you with exactly what you are looking for! More

Arrowhead BMW - M5 with Matt Limburg Our client Advisor was Matt Limburg and it was obvious he knows his vehicles and the dealership well. We were looking for a previously owned vehicle w Our client Advisor was Matt Limburg and it was obvious he knows his vehicles and the dealership well. We were looking for a previously owned vehicle we gave him our requirements. He found us the perfect vehicle at a great price and walked us through the car and the process like an expert. He was never pushy and always helpful. Ask for him. Emily Stratton on the finance side was very pleasant as well. More