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Arrowhead Honda

Peoria, AZ

4.6
3,425 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,425 reviews

September 26, 2018

Bait & Switch If I could grade a zero I would. They just took the vehicle back they committed to me and I signed a purchase contract on more than six weeks ago. My More

by WJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Walter General Sales Manager
Sep 27, 2018 -

Arrowhead Honda responded

WJ, I apologize for everything that is going on. Unfortunately, you were unable to provide the proper or any documents the bank needed to get you approved for the vehicle you are driving. Out of courtesy and trust Arrowhead Honda allowed you to take the vehicle off the lot believing everything you stated was true and you would be returning with the documents, without those dcuments the bank cant to qualify you for the loan. When you didn’t return with the documents It took almost 4 weeks for you to return any phone calls back to Arrowhead Honda which at that time the vehicle was going to be repoed back into the possession of Arrowhead Honda.When you returned to Arrowhead Honda 6 weeks later you stated you couldn’t get the documents the bank needed, Therefore we couldn’t qualify you for the loan and the vehicle is still owned by Arrowhead Honda. While at the dealership we asked you to return with the proper documents needed to get approved and once the vehicle was approved you could have the vehicle back in your possession We had to take the vehicle back due to false information given and not being able to provide proper documentation to the bank to get approved. Please provide all documentation needed and we will work with you on getting approved for a loan and into a vehicle.

September 26, 2018

Just had an oil change and tire rotation Very satisfied with the service. Prompt and efficient and the price was right. I will be back or future service as needed. Thank you very much More

by Audrey85375
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwon Germany
Sep 26, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Service Advisor Robert Quintana, Express Advisor Antwon Germany, and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 26, 2018

Service Repair Kevin was able to get our car in for service the next day. Was very helpful and we appreciated all he did. Kevin did a great job! More

by Konapup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
Sep 26, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Service Advisor Kevin Proo and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 25, 2018

Not just an Advisor but became a Good Friend. Tom always exceeds my expectations whenever I come to the Service for any repair on my car. His knowledge of my needs for my 2008 Honda Accord is very More

by Hilaire Kounouho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Service Advisor Tom Urbina and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 24, 2018

Got in Got OUT Great service , no long wait , I did miss the complimentary car wash that usually comes along with any service but I did get a free coupon for a free More

by Libby7294
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Cicala
Sep 24, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Salesman Nick Cicala and Arrowhead Honda. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 24, 2018

Efficient, excellent experience Brandon is just great, very pleasant. I just had an oil change and tire rotation and was out in under an hour. Thank you also to Antwon for his great More

by Martina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon , Antwon Germany
Sep 26, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Express Advisor Antwon Germany, Brandon Whitaker, and Arrowhead Honda. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 24, 2018

went out of his way to find a better price & cleaned the car They go out of their way to help and always a positive attitude. The service was fast and he apologized for not being able to wash my car because they More

by deepfeifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Whitaker, Brian Brown
Sep 26, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Salesman Brian Brown, Express Advisor Brandon Whitaker, and Arrowhead Honda. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 23, 2018

Service Antwon took care of me and my car the minute I have arrived. He really is a rock star you should have more people like him. I wish all dealers have th More

by Dejanus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwon Germany
Sep 24, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Express Advisor Antwon Germany and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 22, 2018

It was a good experience. Was s atisfied. I was in for an oil change and they found a broken motor bracket and it was replaced (still under warranty) and Brandon was very helpful. More

by NYjean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Whitaker
Sep 24, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Express Advisor Brandon Whitaker and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

September 22, 2018

Excellent Customer Service Two words, Antwon Germany! Thanks for making my visit memorable. Was in a pinch and Antwon came to the rescue. Got my issue taken care off immediately More

by Sean A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwon Germany
Sep 24, 2018 -

Arrowhead Honda responded

Thank you very much for leaving a a 5-star review for Express Advisor Antwon Germany and Arrowhead Honda's Service Department. Please let us know if you need anything in the future. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

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