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Arrowhead Honda

Peoria, AZ

4.6
3,424 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,424 reviews

December 04, 2017

No stress car buying I used the Costco buying program. Matt was very patient with me and educated me by showing me the differences between models and the cost difference More

by kathy59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Dec 05, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

December 04, 2017

Matt Thorpe review Matt was extremely knowledgeable about the vihecle and accessories. He found the car I was looking for in a short time at a fair price. More

by Nickgolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter mundt, Matt Thorpe
Dec 05, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorpe , Walter Mundt and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

November 27, 2017

Great experience!! Mark Tudor was awesome he knew exactly what I was looking for and did everything he could do to get me what I wanted. Thank you Mark for all your h More

by Terri”s sport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Tudor
Nov 27, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Mark Tudor and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

Nov 27, 2017 -

Arrowhead Honda responded

Can you please email me your 1st and last name at jchafitz@arrowheadhonda.com so I can send you out a thank you card. Jill Chafitz Director of Customer Relations

November 27, 2017

Arrowhead Honda is an Excellent Dealership The people at Arrowhead Honda are wonderful! Everyone I dealt with was very courteous. Bernardo Ruiz, the salesman who helped me, was fantastic. He wa More

by Jane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Ruiz
Nov 27, 2017 -

Arrowhead Honda responded

Jane, Thank you very much for taking the time to review Bernardo Ruiz and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

November 24, 2017

Jeffrey Sokol Jeffrey was the person I dealt with in finance. He is very slick 1) He said I had put an entry on the original form that would not be accepted so h More

by Gia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Sokol, Business Manager
Nov 27, 2017 -

Arrowhead Honda responded

I want to first say I am sorry that you feel that this item was not fully disclosed. We do our best to avoid misunderstandings and train our employees extensively to limit them. All paperwork is gone over extensively to the customer and all contracts should always be reviewed by the customer and the customer should always understand the terms of their contracts before they sign them. I am sad to see that you were not completely satisfied with your experience. We take customer satisfaction very seriously and do all that we can to eliminate unnecessary steps in the car buying process. Unfortunately, one of the steps we cannot eliminate is the offering of optional products in the Finance office. For our protection and yours, our Salesman, Managers and Finance Mangers are instructed to treat each customer with the same respect and offer 100% of the options available. While not all customers choose to take advantage of the features offered, we have found that a majority of our customers appreciate our full disclosure approach. Every line is broken down on the contract with the amount. Though, some items on the contract are cancelable once agreed upon as others are not. We do have a non-cancellation on certain products. My main mission at this point is to get you taken care of and hopefully we can turn this negative experience around. Look forward to speaking with you, Jill Chafitz Customer Relations Manager Arrowhead Honda Direct: 623-815-2040

November 22, 2017

More than amazing!!! This was one of the most rewarding experiences of my life! Tracey started the process online with me and then Matt was there to close the deal when w More

by Thankful1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Ford, Matt Thorpe
Nov 24, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorp, Tracey Ford, and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

November 22, 2017

Arrowhead Honda "Fit" Our Needs! This is the second time we have purchased a car through the COSTCO program and we couldn't be more pleased with the value we received. Then we were pl More

by Janfia
Recommend Dealer
Yes
Employees Worked With
Dave Cook
Nov 24, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Dave Cook and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

November 20, 2017

Best car buying experience I have ever had! The folk at Arrowhead Honda just get it. There were no pushy sales people or constant bombardment trying to get me to finance through them. The were More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Nguyen
Nov 20, 2017 -

Arrowhead Honda responded

Robert, Thank you very much for taking the time to review Steven Nguyen and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

November 11, 2017

Good experience, great customer service and no pressure I haven't bought a lot of cars, but I have been too a lot if dealerships as of late to look, and this was by far the best experience I've had. Matt wa More

by PeteZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Nov 13, 2017 -

Arrowhead Honda responded

Thank you very much for taking the time to review Matt Thorpe and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

November 09, 2017

My recent car buying experience Bill Kopta did an excellent job regarding my recent car buying experience @ Arrowhead Honda. He did not exert any undo pressure and seemed to be doing More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Kopta
Nov 09, 2017 -

Arrowhead Honda responded

Don, Thank you very much for taking the time to review Bill Kopta and Arrowhead Honda. Please let us know if you need anything in the future. We look forward to working with you again. Jill Chafitz Director of Customer Service 623-815-2040 jchafitz@arrowheadhonda.com

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