Arrowhead Honda

An awesome experience.!!!! This what buying a car should be like. Matt made it so easy, I couldn't believe we were done. Superior service!!!!! Thank you Arrowhead Honda and Mat This what buying a car should be like. Matt made it so easy, I couldn't believe we were done. Superior service!!!!! Thank you Arrowhead Honda and Matt. More

Made our buying a new vehicle- fun and easy! Mark Tudor at Arrowhead Honda is a very professional salesman! He was also very informative about my vehicle. He's very personable and actually made Mark Tudor at Arrowhead Honda is a very professional salesman! He was also very informative about my vehicle. He's very personable and actually made our experience very pleasant! It made going to the dealership to shop for our CR-V fun! We appreciated the fact that the only people we worked with was Mark and the finance guy Jason. No pressure!! More

My new Honda Civic! Gary was the best car salesman I have ever encountered! He was honest and kind and got me a deal I wanted. I would recommend him to all my family an Gary was the best car salesman I have ever encountered! He was honest and kind and got me a deal I wanted. I would recommend him to all my family and friends and already have told people about my amazing experience with um and arrowhead Honda last Friday! I cannot wait to do business with them because of Gary for many years to come! More

Best buying experience I've purchased many vehicles in several states over my lifetime and Kevin in sales at Arrowhead Honda was literally the best. He was very professiona I've purchased many vehicles in several states over my lifetime and Kevin in sales at Arrowhead Honda was literally the best. He was very professional, no hard sell, and most importantly fast. I was in and out remarkably fast and the other sales team I interacted with were very helpful as well. When I made it over to the finance manager Walter, he was equally great. Very respectful and educated me on several good finance options I needed. I'll definitely buy there again. More

Salesmen made false promises Leased a vehicle with a promise of forgiveness for excess mileage if I leased a new one. I leased a new one but was still charged for excess miles des Leased a vehicle with a promise of forgiveness for excess mileage if I leased a new one. I leased a new one but was still charged for excess miles despite the promise the salesmen gave. Arrowhead refused to compensate and interpreted the contract differently than was advertised and despite many efforts to reach out, they fail to realize the issue is the salesmen who lied, not how to be compensated for the lie. Although after discussing this issue with Honda Finacial, they make it very clear that Arrowhead is responsible for their own promotions and promises and that HFS only receives what is owed, based on contracts made at the dealer. When arrowhead changes interpretation of the contract wording they advertised, it will appear I signed a deal very different than the one I did sign. Now I'm on my second lease based on a lie and Arrowhead claims I was aware of what I was signing. Take your business to a more reliable sales team. This one will sting you. More

Good service, good product We shopped for a new car online and in several dealer visits. Once we knew what we wanted we went to the Arrowhead Internet site, where we negotiate We shopped for a new car online and in several dealer visits. Once we knew what we wanted we went to the Arrowhead Internet site, where we negotiated the purchase. We were picked up at the airport,, delivered to the dealer and drove the car away shortly thereafter. The whole transaction was very smooth, conducted by friendly, efficient people. Couldn't have gone better. More

Brian was GREAT! I can't say enough about Brian and his ability to help us move forward. We were in a difficult situation and he was instrumental in bringing a positi I can't say enough about Brian and his ability to help us move forward. We were in a difficult situation and he was instrumental in bringing a positive resolution! We left the dealership very happy! More

Fraud awareness buyers beware - look at your Lending vreako Fraud awareness - Buyers beware! Get your Lending Retail Breakdown before you sign. On August 7th 2017 we purchased a 2004 Jeep Grand Cherokee Lar Fraud awareness - Buyers beware! Get your Lending Retail Breakdown before you sign. On August 7th 2017 we purchased a 2004 Jeep Grand Cherokee Laredo from the Arrowhead Honda dealership located at 8380 West Bell Road in Peoria Arizona. The purchase price for the vehicle was $6,875, the dealership had added a $995 “Data Dot” fee which they had said was a mandatory theft prevention charge, a $409 Doc fee + taxes and title for a total amount financed of $8,994.25.   On August 16th 2017 (9 days later) we were contacted by James Hockett, the sales representative who sold us the vehicle, who at that time informed us that we could not get financing on the vehicle at the terms we had agreed upon (7.25%) due to “the car being so old” Vantage Credit union was to only bank willing to finance the loan but at the much higher rate of 9%. At this point we were feeling uncomfortable with the sale and the bait and switch type tactics we were experiencing. We, in writing, communicated with Mr. Hockett that the car had not been driven (since there was no financing at that point the car could not be insured) and that we did not agree to the new terms and we no longer wanted to move forward with the purchase, the deal was off, and we wanted to return the vehicle to the dealership. At 2:01pm we received a text from Mr. Hocket that his sales manager was busy and that we could bring the car back to the dealership; one hour later Mr. Hockett sent another text stating that Vantage Bank had made an exception on the loan. We texted him at that point that we had rescinded our offer, no longer wanted the vehicle, for him to inform the bank that we did not resign the documentation and that we had already contacted the DMV and our insurance company. His response was that we signed the original paperwork, nothing had changed, and they would no longer work with us. Again, this was 9 days after the original purchase & after they attempted to hike the interest rate an additional 1.75%, and all of this took place during a workday where my wife and I were not able to leave our place of employment to deal with the situation.   We requested and received a Lending/Retail breakdown from Vantage bank. It is my understanding that this is the document the bank uses to calculate the amount to lend on the vehicle. There are numerous misrepresentations on the breakdown we received. For example, our vehicle does not include 20” rims, premium wheels or a towing package. Another misrepresentation on the contract was the $995 charge for the Data Dot theft deterrent system. We were informed by the finance manager Cory Caldarazzo that this was a mandatory charge. We have since learned that this is not a compulsory charge and the cost to the dealership is negligible.   Due to the deceptive sales practices, the misrepresentation of the cost and value of the vehicle (both to us as consumers and to Vantage Credit Union), and the fact that we have, in writing proof that as of August 17th 2017 we had, by Arrowhead Honda’s own admission, no binding contract as of that date; this along with both a written decline of the deal by us and an acceptance of that decline by a representative of Arrowhead Honda we are requesting that Vantage Credit Union unwind the deal and allow us to return the car to the dealership.   We have included the correspondence between Arrowhead Honda and us along with this complaint. We will also be filing complaints with the DMV, FTC, CFBP, the AZ Attorney general, & the BBB. We request your assistance in this matter as soon as possible. More

Best auto buying experience ever If you're like me, you may be reluctant about buying a car because of a past experience that was not so good. At Arrowhead Honda, salesman Steven Ngu If you're like me, you may be reluctant about buying a car because of a past experience that was not so good. At Arrowhead Honda, salesman Steven Nguyen and finance manager Walter Mundt changed all that. Steven helped me with a trade-in and a purchase of a new CRV. I was treated with courtesy, attentiveness, and professionalism at all times. Steven was really skilled at laying out options, and I felt very confident about my final choice. Before I drove away in the new car, Steven did an outstanding job of getting me up to speed with all the key features. Walter made the financial transaction a breeze. He gave clear explanations, made sure I understood every step, and kept the paperwork organized. If you're surfing the web and trying to figure out where to go for a car, don't waste any more time - get over to Arrowhead Honda to see Steven and Walter. More

Love my new CRV When I was in the dealership having my "16 Pilot serviced I was checking out the new CRV . Steven Nguyen was close by and was very informative about a When I was in the dealership having my "16 Pilot serviced I was checking out the new CRV . Steven Nguyen was close by and was very informative about all the features this SUV had. He was very friendly and understood I would have to return another day with my husband. Several days later my we did return. Steven was very professional and was very interested in making sure we both drove the vehicle and knew about all the new technology. My husband was very impressed and agreed this was going to be our new Honda. Steven worked with us and made the deal possible, Walter Mundt, the financial manager, explained all the paper work and made the experience very pleasant. We would recommend Arrowhead Honda and Steven Nguyen. h More