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Arrowhead Honda

Peoria, AZ

Overview
Employees
Reviews
Vehicles
4.6
3,424 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,424 reviews

May 10, 2023

I purchased our Accord at another dealership. Following some disappointing servicing it was recommended by a neighbor that I try Arrowhead. That turned to be the best suggestion possible. I routi More

by gchampioin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
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May 10, 2023 -

Arrowhead Honda responded

Thank you so much for the kind words and the 5 star review! Raquel

May 10, 2023

I purchased our Accord at another dealership. Following some disappointing servicing it was recommended by a neighbor that I try Arrowhead. That turned to be the best suggestion possible. I routi More

by gchampioin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
Report | Print
May 10, 2023 -

Arrowhead Honda responded

Thank you so much for the kind words and the 5 star review! Raquel

May 09, 2023

I had previously taken my car to a small business as my car was having some issues. I didn't feel they were being honest with me. Took i my car to Arrowhead Honda and met with Dan Thomas who was very hones More

by Kim Marsillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
Report | Print
May 10, 2023 -

Arrowhead Honda responded

Thank you so much for the kind words and the 5 star review! Raquel

May 07, 2023

Never had such good care from an auto dealership service department. Dan Thomas is such a good human. Though I’ve moved to Scottsdale recently, Arrowhead Honda will continue to be where I have my Honda se More

by Jennifer B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
Report | Print
May 08, 2023 -

Arrowhead Honda responded

Thank you so much for the kind words and the 5 star review! Raquel

March 24, 2023

I’m relieved to have found a new home for my car. Peace of mind is priceless! Grant my service Advisor gives me peace of mind!!! He’s honest and caring. They are worth the drive. More

by CLOWE2275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raquel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Arrowhead Honda responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.” “We are incredibly grateful that you took the time out to leave us a 5-Star review. Raquel

March 15, 2023

Eric Galliani is a straight shooter who will work very hard to put a deal together in this difficult car market. I have leased several autos from him and he is a hard worker, honest and very detail orient More

by Ed from Awhwatukee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Galliani
Report | Print
Apr 04, 2023 -

Arrowhead Honda responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.” “We are incredibly grateful that you took the time out to leave us a 5-Star review. Raquel

March 10, 2023

Steve Bullock is an outstanding CSA and even with the recent miscommunication he went far and beyond to make sure I was taken care of. I will continue to come to him for maintenance. More

by m2hbgunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2023 -

Arrowhead Honda responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.” “We are incredibly grateful that you took the time out to leave us a 5-Star review. Raquel

February 01, 2023

Ripped my young daughter off. Over $6000 in equity. Every dog has its day! May God help you for the evil you’ve done. More

by eddystone15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Heximer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Arrowhead Honda responded

Eddystone, we apologize if you feel you didn't receive 5 star service with us during your experience. Should you want your concerns addressed, please contact Raquel Perez, our Customer Service Manager, at 480-573-1695 or customerservice@arrowheadhonda.com at your earliest convenience.

Feb 23, 2023 -

eddystone15 responded

Raquel Perez is an amazing asset to Arrowhead Honda. Right from the start she was calm and listened to my concerns. After a lovely conversation, she transferred my call to Phil Richard. Flawless phone transfer is key, no run around here! Love it! I was transferred to Phil Richard. Phil listened to my explanation of my review. He wasn’t arrogant or dismissive is anyway. KEY point when dealing with a sticky situation. The outcome of my situation isn’t important, what’s important is from start to finish they both handled this so professionally and from now on I will be taking my Ram here for service and I will direct all my clients to purchase or get services at Arrowhead Honda! I’m a loyal person and business owner who rewards professional and loyal business. Much gratitude, thank you again!

January 30, 2023

Eric was a great help and is very reliable ! He helped me with a tough situation and got me exactly what I needed! Thank you Eric More

by Dominiquevill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Galliani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Dominiquevill responded

Eric was a great help and very reliable ! He helped me with a tough situation and got me exactly what I needed Thank you Eric

January 30, 2023

This dealership will lie to you. They think that they can do whatever they want. Then the manager had the audacity to call me the next day after walking away from the deal to yell at More

by Person1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Fendon
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Jan 31, 2023 -

Arrowhead Honda responded

"Person 1" sounds an awful like Alexis Johnson to which we already responded to. Again nobody yelled at you. If you'd like to discuss what actually happened then can contact us privately. Will be glad to go over it with you. Until then stop spreading false statements.... "Person 1"

Jan 31, 2023 -

Person1 responded

I’m not spreading false statements. I’m just letting people know what to expect when going to you dealership. It’s called freedom of speech. I’m allowed to put out a comment about my experience. Until then stop getting mad when people don’t have a good experience at your dealership and maybe fix the problems at had.

Jan 31, 2023 -

Arrowhead Honda responded

So then it is you. Why make a 2nd review? What's the point? Of course you have freedom of speech but it doesn't make it true. To recap. No one yelled at you. We offered you 2k not 1k. And no one ever called your car a piece of junk. Nor did we ever call you a liar. Again if you'd like to resolve it and understand why I'm saying what your saying isn't true. Reach out privately.

Jan 31, 2023 -

Person1 responded

I have no reason to lie. What reason would I have to put in a complaint and lie? That’s dumb.

Jan 31, 2023 -

Arrowhead Honda responded

I don't know why you're lying. That's why I asked you. Maybe you just don't remember it the way it actually happened? Every dealer records calls for training and customer service. Why would I lie when I have the recorded call.

Jan 31, 2023 -

Person1 responded

You are so ridiculous. I’m done with this conversation. People believe what you want. But at the end of the day I don’t recommend this dealership and my review stands. Have a great rest of your week.

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