1,773 Reviews of Arrowhead Honda - Service Center
Superior service. Dereck was great to deal with, friendly, knowledgeable, kept me informed of progress. Very satisfied. Have bought 2 cars from Arrowhead and been very Dereck was great to deal with, friendly, knowledgeable, kept me informed of progress. Very satisfied. Have bought 2 cars from Arrowhead and been very pleased with both. Have had both serviced at Arrowhead and have never been disappointed. More
replace shocks and struts David Scot has been been my service advisor for the past 15 + years. Have never been any thing but happy with my service. .His advice has always bee David Scot has been been my service advisor for the past 15 + years. Have never been any thing but happy with my service. .His advice has always been spot on and cost estimates are always in the ball park... More
pleasant and thorough I came in for service and was not disappointed. They performed the requested services and made some recommendations for other items, but was not pushy I came in for service and was not disappointed. They performed the requested services and made some recommendations for other items, but was not pushy about said recommendations. More
Tom Urbani and Service Techs are EXCELLENT Tom Urbina and the service techs gave excellen,/ prompt service and kept me informed during the process of service, pricing, and timeliness. Don also Tom Urbina and the service techs gave excellen,/ prompt service and kept me informed during the process of service, pricing, and timeliness. Don also gave me a ride home and picked me up promptly. More
Have appreciated Tom Urbina as service rep. Have not experienced the same issues I had been experiencing prior to finding Tom Urbina after Brian Coover left the dealership. Tom follows through o Have not experienced the same issues I had been experiencing prior to finding Tom Urbina after Brian Coover left the dealership. Tom follows through on the small details of a service visit and does it with a smile and professional attitude! More
David is the best!! When you find a great service advisor, you are set. We have worked with David over the years and always had a great service experience. When you find a great service advisor, you are set. We have worked with David over the years and always had a great service experience. More
Excellent service on Monday My "service engine soon" light came on last Saturday, and I called Arrowhead Honda's Service Dept right away. I spoke with Robert and described the co My "service engine soon" light came on last Saturday, and I called Arrowhead Honda's Service Dept right away. I spoke with Robert and described the code that popped up - he said this is routine maintenance and offered me a coupon deal to take care of everything. I made an appointment with Robert for Monday morning -- a terrible time to go to get a car serviced, but I was going out of town on Tuesday and had to get it done. Robert greeted me at 7am and in one hour everything was done. However, he pointed out that my hoses looked worn and because they'd never been replaced, I might consider doing them. No pressure - he just showed me the technician's report. So I decided to get that taken care of, and that took about two hours. I was finished by about 10:15am and on my way. I was impressed with Robert's knowledge and helpfulness and very impressed that I could get this work done efficiently on a Monday morning! I'll definitely be back and highly recommend Arrowhead Honda's Service Department. More
comfortable wait time in comfortable waiting room and job we Car was finished in less time than first mentioned and took care of every thing needed to be done. All work finished within one hour while I waited. Car was finished in less time than first mentioned and took care of every thing needed to be done. All work finished within one hour while I waited. More
Outstanding Service The Honda Dealership provided outstanding customer service from the initial phone call to set the appointment to Brad giving me my keys at the end of The Honda Dealership provided outstanding customer service from the initial phone call to set the appointment to Brad giving me my keys at the end of the oil change. More
TomUrbina. Tom was very knowledgeable and clearly explained the work that was done and may need to be done in the future. I would highly recommend him. Tom was very knowledgeable and clearly explained the work that was done and may need to be done in the future. I would highly recommend him. More