Arrowhead Honda - Service Center

Needed an oil change. Drove in about 2:30 PM. The Oil change was completed In a little over an hour. Meantime I enjoyed the nice customer waiting area. I enjoyed the popcorn and a hot chocolate The Oil change was completed In a little over an hour. Meantime I enjoyed the nice customer waiting area. I enjoyed the popcorn and a hot chocolate while waiting. More

Great Job The serviceman was very nice and helpful. It did not take long . He seemed to care that he was doing all he could to make me happy. The serviceman was very nice and helpful. It did not take long . He seemed to care that he was doing all he could to make me happy. More

Excellent service Fifteen years with Honda Service & no complaints. My current Service Advisor is Tom Roberts. Tom is a good listener, knowledgeable, clear communi Fifteen years with Honda Service & no complaints. My current Service Advisor is Tom Roberts. Tom is a good listener, knowledgeable, clear communicator & you can trust that he'll follow up on what's promised. More

Wanted the best Having been the primary driver of our Honda CRV for the past year, I wanted good, honest, efficient service for our car. I told the service person wh Having been the primary driver of our Honda CRV for the past year, I wanted good, honest, efficient service for our car. I told the service person what I wanted and he immediately knew what I was talking about. He and his team were very thorough and I felt confident they gave me the exact service I was looking for. In addition, he offered me a coupon toward part of the service which I certainly appreciated. While I was waiting, I enjoyed coffee and donuts while reading the newspaper which was provided. Everyone was very courteous and professional and I'm so glad to went to Arrowhead Honda. More

Great customer service Have been going to Arrowhead Honda for years and I am totally satisfied. Scheduling for service is simple and easy and oil change done in less than 1 Have been going to Arrowhead Honda for years and I am totally satisfied. Scheduling for service is simple and easy and oil change done in less than 1 hour. More

Great Service! I had basic maintenance done on my vehicle and Mr. Scott was friendly and knowledgeable. Great service as usual. I will definitely be returning for s I had basic maintenance done on my vehicle and Mr. Scott was friendly and knowledgeable. Great service as usual. I will definitely be returning for service on my car. More

Excellent Service Everyone is very courteous & pleasant. Addresses concerns or questions. Have had my vehicle in twice for service. Scheduling is smooth; initial tak Everyone is very courteous & pleasant. Addresses concerns or questions. Have had my vehicle in twice for service. Scheduling is smooth; initial take in smooth & prompt; wait time during service appropriate. More

Great Service 3 years ago when I moved to Arizona I by chance was connected to Tom Urbina for my Honda Rep and I always sign up with him because he has consistently 3 years ago when I moved to Arizona I by chance was connected to Tom Urbina for my Honda Rep and I always sign up with him because he has consistently given me courteous good service and has met my needs no matter what I come in for. My Civic is older and he always makes sure everything checks out and promptly lets me know what is needed. And he listens. More

Excellent service always As always Tom Urbina and Honda did an excellent job. I've been a service customer for 17 years with two different Honda vehicles, first a Honda Insigh As always Tom Urbina and Honda did an excellent job. I've been a service customer for 17 years with two different Honda vehicles, first a Honda Insight and now a Honda Odyssey. More

Disappointing, wont buy another Honda My Service adviser Kevin Proo was very professional, helpful, informative. He was able to answer all the questions I had with my SUV problem. I feel h My Service adviser Kevin Proo was very professional, helpful, informative. He was able to answer all the questions I had with my SUV problem. I feel he's an excellent member of your team. I do have one big problem and complaint. During the inspection the mechanics discovered an oil leak at the two ends of my rack and pinion shaft. They told me the seals are starting to go bad and will eventually get worse. The 2010 CRV has a very low 38 thousand miles. After more discussion of how to resolve this problem, they told me I need to replace the whole rack and pinion shaft because Honda doesn't make replacement seals So it cost me over 1 thousand dollars because of 2 seals that were starting to leak. I was extremely disappointed about this but the problem had to be fixed. I've had Hondas before and never experienced such an expensive fix to such a small parts problem. This will make me look at other auto makers when I replace my CRV. More