Arrowhead Honda - Service Center

Worked hard to fix the problem with the navigation system Great dealership, went out of their way to fix the problem with our navigation system on our 2018 Odyessy.. Under construction but waiting areas was c Great dealership, went out of their way to fix the problem with our navigation system on our 2018 Odyessy.. Under construction but waiting areas was comfortable. More

Antwon is attentive and positive Antwon explained the B1 requirements and options clearly and quickly. There were 3 customers checking out at the same time and handled it like a pro. Antwon explained the B1 requirements and options clearly and quickly. There were 3 customers checking out at the same time and handled it like a pro. He asked a coworker for help and juggled two of us perfectly. He genuinely looks like he's proud to work for Honda. I had an experience a week prior to my B1 Service that upset me. Took the car in for a minor phone connection issue. When I drove it away, I got about 30 feet before every warning went off include brake system failure and steering system failure. After waiting 45 minutes, they gave me the car at 5:55pm and said it was fixed. I got about 30 feet away before the same error happened again and I immediately turned around. By 6:02pm the service department was completely dark. I got the attention of the technicians in the garage and they attempted to call a service person, but that person never answered their phone. I ended up using the night drop and paying for an Uber to get home. Rude. Brought another car in to fix my shifter button today. Steve has an attitude in his responses that makes you feel like you're asking stupid questions and just wasting his time. Worst yet - he begs for positive reviews because he says he needs them to "feed his family". You get positive reviews for being polite and attentive, not just for showing up. Despite these experiences - This facility is not the closest Honda dealership to our home. We come back because of the people and the service. More

Routine Oil Change We worked with Kevin Proo. He is a very professional Honda employee to work with. He knows his customers. He explained the work that needs to be do We worked with Kevin Proo. He is a very professional Honda employee to work with. He knows his customers. He explained the work that needs to be done in a thorough manner. More

Great service Ease in making appointment. Service rep was quick to respond when i arrived. Building was under remodel with very little inconvenience while in the wa Ease in making appointment. Service rep was quick to respond when i arrived. Building was under remodel with very little inconvenience while in the waiting area. More

comfortable At Arrowhead Honda I have no worries when I bring my car in for a repair or a simple oil change, I know they will take care of my car. At Arrowhead Honda I have no worries when I bring my car in for a repair or a simple oil change, I know they will take care of my car. More

Routine Maintenance Arrowhead Honda and their service representative, Kevin Proo, are friendly and attentive. While my needs today were limited to Maintenance, Kevin revi Arrowhead Honda and their service representative, Kevin Proo, are friendly and attentive. While my needs today were limited to Maintenance, Kevin reviewed their service recommendations with associated costs. I appreciate being made aware so I can plan for the future. With stress of extensive renovation to the facilities, Kevin was terrific. More

Very thorough paying close attention to detail. Thank you! The Arrowhead staff met all my expectations of this visit in helping to keep my Honda in excellent condition. Very appreciative of putting me in a loa The Arrowhead staff met all my expectations of this visit in helping to keep my Honda in excellent condition. Very appreciative of putting me in a loaner car while waiting on parts. Thank You! More

Excellent Express Service Oil Change My first time for service at Arrowhead was impressively outstanding. Service advisor Seth, was pleasant and helpful. After just 30 minutes, the oil My first time for service at Arrowhead was impressively outstanding. Service advisor Seth, was pleasant and helpful. After just 30 minutes, the oil change and tire rotation were complete. A free car wash at Jackson's was included since construction precluded an onsite car wash. After this excellent experience, I will definitely be bringing my 2017 CRV-EX here for future service rather than the previous dealership where I had been going. Seth also gave me important reassurance regarding the oil/gas dilution issue which has been much in discussion on the CRV website, explaining that Arizona vehicles are not affected. Thank you Seth. More

They went beyond Dab and Eddie are a good team and appreciate it greatly . They found more problems and that didn’t know about and got it fixed and covered under warra Dab and Eddie are a good team and appreciate it greatly . They found more problems and that didn’t know about and got it fixed and covered under warranty More

great service oil change and air bag recall fix Service adviser Eddie was very nice and helpful. Just came in for oil change and was made aware of the air bag recall so that was taken care of while Service adviser Eddie was very nice and helpful. Just came in for oil change and was made aware of the air bag recall so that was taken care of while i was there. Saved me another trip for service.Thank You More