Arrowhead Honda - Service Center

Service Robert was attentive and understood my needs and that I would be waiting for my car. Service was completed in a timely manner to my satisfaction. Robert was attentive and understood my needs and that I would be waiting for my car. Service was completed in a timely manner to my satisfaction. More

Tom Urbina is first class! I purchased my vehicle new in 2010 and have had it serviced there ever since. My service advisor, Tom Urbina, always handles me with excellent care a I purchased my vehicle new in 2010 and have had it serviced there ever since. My service advisor, Tom Urbina, always handles me with excellent care and attention to my needs and services. Unfortunately, I have had to return a few times because services were not done correctly or mistakes have been made. I want to make it clear, this is NOT a reflection of Tom. I'm not sure what the problems have been, but sometimes I drive away wondering if the service I just had was done properly by the techs. I have quite the history with this dealership and keep coming back to give them my business because of Tom Urbina. I wish I had more of a relationship with the service management, or felt like they truly cared to engage with customers like myself. We've interacted before in the past but because of things service had to fix or make right on. I work in customer relationships professionally and value great communication and customer/client care. I think the management has some room to grow in this area. More

was very pleased service was very good. Was very satisfied when I left. Took care of my needs very well . I felt that I was heard and that he cared. thank you Kevin service was very good. Was very satisfied when I left. Took care of my needs very well . I felt that I was heard and that he cared. thank you Kevin for great service More

Prompt, Professional Service Service personnel were very attentive, understood my needs and that I would be waiting for my car. Service was completed in a timely man7ner very muc Service personnel were very attentive, understood my needs and that I would be waiting for my car. Service was completed in a timely man7ner very much to my satisfaction. Was asked about the wait in the temporary waiting area. Was told about the renovations and what the expectations are at completion More

Efficient and timely service> Comfortable waiting area after an up front time commitment. Appreciate the complete diagnostic analysis given to the car at each service interval. Ove Comfortable waiting area after an up front time commitment. Appreciate the complete diagnostic analysis given to the car at each service interval. Overall a most pleasant service team and honest appraisal for future care. More

a good day went in for oil change, during the check up, tech found low battery, so as the battery was still under warranty, he installed a new battery. so I go went in for oil change, during the check up, tech found low battery, so as the battery was still under warranty, he installed a new battery. so I got a new battery and a free car wash. that's a good day. More

recommended service Tom explained the recommended service, scheduled when requested and got the service completed in a shorter time than expected. He treated me as a pers Tom explained the recommended service, scheduled when requested and got the service completed in a shorter time than expected. He treated me as a person and not just another customer. More

Outstanding service by the Service department Service staff are very helpful. They acknowledge my presence and helped me solve my problem. They also communicated with me in a timely and efficient Service staff are very helpful. They acknowledge my presence and helped me solve my problem. They also communicated with me in a timely and efficient manner. More

Quick service Tom was very helpful and friendly over the phone and also when I arrived at the dealership. He got my battery changed out in good time. Tom was very helpful and friendly over the phone and also when I arrived at the dealership. He got my battery changed out in good time. More

Kevin provides great customer service My service advisor Kevin made sure all the work that was needed was done in a timely manner and also ordered parts I was requesting not in stock. Kevi My service advisor Kevin made sure all the work that was needed was done in a timely manner and also ordered parts I was requesting not in stock. Kevin has always provided great customer service. Kevin is always very knowledgeable and friendly. More