Athens Ford - Service Center

The worst service department. Will not return phone calls about work they've done. Twice they've done work and my truck has the same problem after I've paid for it. Will not return phone calls about work they've done. Twice they've done work and my truck has the same problem after I've paid for it. More

Worst service experience ever. Warranty set to expire in a month and our back up camera starts turning blue. No response to multiple attempts for scheduling a repair (19 to be ex Warranty set to expire in a month and our back up camera starts turning blue. No response to multiple attempts for scheduling a repair (19 to be exact between my sales person and the service department. Finally get it in for repair…the don’t have the part, cannot find the part, and it is on back order. So, they are sending my car home, broken, with a serious safety issue and an “Unfortunately”. I have contacted the State and registered the VIN. I will never buy from Athens Ford again. Nor would I advise anyone else to do so. You are only as important as your last signed contract with these folks. More

Thank you for all you did to take care of our F150. Your communication about the status of the work being done. Your communication about the status of the work being done. More

Took car in for service. Oil change and tire rotation. Came home TPMS light comes on all tires were BELOW what is required for psi. Called service and ofc its MY fault and i probably ran over something ca Came home TPMS light comes on all tires were BELOW what is required for psi. Called service and ofc its MY fault and i probably ran over something causing a leak. Then it was the cold weather excuse. When all it was the service tech DID NOT put air when he checked and rotated. So, we went to trade. Filled out credit app online. Got some bogus form email. Then after no contact from Athens Ford. We went in and were treated like dirt because they saw a credit score and told us to pay our credit cards on time. Went to Honda, came home in an Accord and were treated like our money mattered, and not some computer generated model score. GOD SAVED US! Honda is MUCH BETTA!! More

Made an appointment to have engine check light diagnostic. When I scheduled by phone girl said could do same day but if need repairs could take longer. Arrived at my appointment at 7:20 am. Was gr diagnostic. When I scheduled by phone girl said could do same day but if need repairs could take longer. Arrived at my appointment at 7:20 am. Was greeted by service advisor for Quick Lane. Looked up my appointment and said needed to get the service advisor for my particular appointment. Andres came out and asked me what I needed. I said I have an appointment to diagnose my check engine light. He stated the diesel shop was backed up and I would have to leave it for two weeks. I told him I was told they could look at same day but may not be able to fix same day. Andres had only one response, can't do for a couple of weeks. No communication in your service department, no apology, and no offer for suggested resolution. Not coming back. More

Great service. Quick and efficient dept. I always will visit people that take good care of me. Each and every time I visit this service center, I am impressed visit people that take good care of me. Each and every time I visit this service center, I am impressed More

Johnathon Simmons was absolutely pleasant to deal with, a lot better than some of my previous advisors. He got my vehicle in and out quickly, and explained my options on some of the issues my vehicle has in lot better than some of my previous advisors. He got my vehicle in and out quickly, and explained my options on some of the issues my vehicle has in great detail. More

Horrible! Normally nobody responds with good comments. Unfortunately I am one of those. Vehicle under warranty, I’m out of town and can get nobody to return my call. 10 messages left. Buy Chevy, buy ram , Unfortunately I am one of those. Vehicle under warranty, I’m out of town and can get nobody to return my call. 10 messages left. Buy Chevy, buy ram , Even an import for crying out loud. This lifetime warranty that they tout is either not available or they try like xxxx to avoid you after they sell your car or truck. More