Atlantic Chevrolet

Awesomeness from start to finish Our experience at this dealership was excellent from the minute we walked in the salesman Poul made us feel very welcomed know exactly what we wanted Our experience at this dealership was excellent from the minute we walked in the salesman Poul made us feel very welcomed know exactly what we wanted no pressure at all the whole team was incredible it was a great experience from start to finish and we will definitely come back to Poul for all our future car buying endeavors More

Dealer is addressing my concerns fairly I am extremely disappointed and disheartened to be writing this review after purchasing my 2015 Silverado from Atlantic Chevrolet. I have e-mail I am extremely disappointed and disheartened to be writing this review after purchasing my 2015 Silverado from Atlantic Chevrolet. I have e-mailed Jim Coogan (who previously responded below) in regards to this issue, and have not received a response from him as of yet. I purchased this above mentioned truck on 2/7/18. My factory bumper to bumper warranty expired 1/15/18 less than a month prior, though I was very comfortable buying my truck due to the fact that I was assured it was Certified, and came with a bumper to bumper warranty for 1 year from the day I bought it. Certified trucks garner a premium price due to the security and peace of mind when purchasing, which I was willing to pay for. A week after I took delivery, I was cleaning my truck and was under it for the first time, and was aghast at the condition of the truck's frame. The frame is rotting/rusting quite badly (it is only 3 years old). After a minimal amount of research, I found that this is a common issue for Silverados which is detailed in TSB number PI0564G. I wasn't too concerned due to the fact that I had a bumper to bumper warranty and my truck was certified. However, I learned through a service adviser at Atlantic Chevrolet, that my truck was in fact not covered, and GM would only pay for half of the bill to repair my cancerous frame. I just spent $35,000 on this truck and put $8,000 down. Though no amount is acceptable to split, I assume this bill to fix this problem is in the thousands of dollars. Had I known this to be the case, I would have never bought this truck. Who would ever spend $35,000 on a Certified pre-owned truck when right off the lot, it needs thousands of dollars in frame work to make it just acceptable. The factory bumper to bumper warranty covered this work no problem, but apparently my Certified pre-owned bumper to bumper warranty is no help. The service adviser at Atlantic acknowledged as I was mentioning my frame problem that "its a common issue," and "we've done a few of these TSB jobs before." I was sold this truck when it is no secret to Chevrolet or Atlantic Chevrolet that this is a common problem and it was never mentioned to me. Worse yet, I put a deposit on the truck only 2 weeks after the factory bumper to bumper expired - though a consumer would be lead to believe a Certified pre-owned bumper to bumper warranty carries the same weight. I have contacted General Motors in regards to this issue and it has been forwarded to a senior adviser on their end. I hope that through corporate and maybe the good faith cooperation of the dealership that this issue can be rectified, and my faith and praise in Atlantic can be restored. Until then, this negative review will stand, and I will continue to actively spread my displeasure with everyone who will listen. To make this right, either GM needs to cover 100% of this work, or Atlantic Chevrolet needs to cover the other 50% that GM is expecting me as an unsuspecting consumer to pay. I have emailed Jim Coogan (Customer Relations Manager for Atlantic Chevrolet). He has failed to answer my e-mail in a timely manner. If they really care about "the utmost in quality and customer satisfaction" like he says in response to my original Google Review, then they will pay for my truck to be repaired to a state that is satisfactory to even be sold to a consumer in the first place. More

New Tahoe Bill Berlese and staff at Atlantic Chevy were great, I highly recommend them if you're looking for any of your Chevy or Cadi needs! The prices that th Bill Berlese and staff at Atlantic Chevy were great, I highly recommend them if you're looking for any of your Chevy or Cadi needs! The prices that they came up with were great, and they were true to their word on everything we discussed. Look forward to doing business with them again on my next vehicle. More

Paul Coppola did an outstanding job with this sale Paul found the car I wanted quickly. He made the whole experience quick and easy. The whole dealership team made the sale very easy and fast Paul found the car I wanted quickly. He made the whole experience quick and easy. The whole dealership team made the sale very easy and fast More

New Traverse Bill made the transaction easy! The entire staff at Atlantic Chevrolet was a pleasure to work with. I would always send friends and family in thei Bill made the transaction easy! The entire staff at Atlantic Chevrolet was a pleasure to work with. I would always send friends and family in their direction going forward. Thanks again. More

Completely Satisfied! My fiance and I had an amazing experience with Atlantic Chevrolet. Bill was extremely helpful and very informative. I highly recommend purchasing a ve My fiance and I had an amazing experience with Atlantic Chevrolet. Bill was extremely helpful and very informative. I highly recommend purchasing a vehicle with Atlantic Chevrolet in Bay Shore! Make sure to ask for Bill!!! More

Service Worse service ever! The employees here are so rude. When you bring it to the manager Michelle 's attention she does nothing and gives you an attitude Worse service ever! The employees here are so rude. When you bring it to the manager Michelle 's attention she does nothing and gives you an attitude she will then brush you off to other people. Higher up Michelle's manager Vinny also rude. This place has no customer service skills at all. Make an appointment to get an oil change will take you weeks to get plus you will be waiting a minimum of 4 hours. Only service that is done on the weekend is an oil change. If you need anything else done you will need to drop off during the week and a rental is not provided to you. I lease a brand new car from this dealership would never recommend this place to anyone. Never had these issues with any other dealership. Here is the best I wrote a review on Yelp to let others know about this place and Michelle the service manager called to try to apologize for the service and I really appreciated this she even offered to give me a service package for the remaining months of my lease. This was so nice I said Thank you. Days latter still never received it. Called Michelle she said she isn't giving it to me unless I take down my yelp review! After all that trying to get Michelle's supervisor on the phone, I get a supervisor name Lisa on the phone sweetest lady ever she apologized to me never heard from Michelle again, Lisa spoke to vinny Michelle's boss and got my maintenance package she promised me. Few months later my oil change is due. It is summer time I call for an appointment service department was rude again on the phone. We don't have any appointments until October the guy told me. I asked how that is possible for a huge dealership not to have appointments for 3 months. I told him I want to get my oil change there because I have a lease from them and a maintenance package so I won't have to pay. Rudely told me you can go any where for an oil change and it wouldn't be free anyway and hung up. I emailed the women Lisa who was the only nice person at the dealership. Lisa no longer works there! So I have been getting my car serviced else where. My 3 year old daughter recently went into my paper work and decided to color all over some documents. I contacted the dealership 5 times for these documents called 1 time service was called another time told me I needed to speak to Megan. Called and asked for Megan and just left, called again asked for megan she off today call back tomorrow. At this point I was aggravated I said there has to be someone other than Megan that can print me copies of my past service. They said no - I said please give me megan voicemail. Let her a message no phone call back. The next day when I got out of work I called megan again, I said I was told I need to speak to you about getting copies of my past services very rudely megan said "who told you that?" I said multiple people I spoke to are you the person I need to speak to she then said rudely "you need to come down with photo I'd" and hung up. I called back to find out who her manager is I was told It was Michelle, and she wasn't available so I left her a message never called me back, called to speak to her boss Vinny didn't take my call. Receptionist said he is with a customer. So I decided to drive down since I was down the block. Vinny questioned why I needed copies "he said didn't you receive them with the service" He also said "I don't have anyone here at this hour to print them" It was 5pm. I was so upset I told him I have been calling for days he then said he was going to print them give him 10-15 minutes. He comes out and asked Me for Id, I told him I am not giving you Id. He said you wouldn't want me to give your information to just anyone would you? What personal information are you giving a copy of my oil changes? My advise do not do any business with this place. More

Excellent sales help and smooth process Our salesman Sal Priolo was excellent and provided exceptional, professional service to us. Sal is an asset to Atlantic Chevy. Sal took his time and Our salesman Sal Priolo was excellent and provided exceptional, professional service to us. Sal is an asset to Atlantic Chevy. Sal took his time and explained all the answers to all of the questions we had. Sal went over every feature of the Tahoe and explained the different options in the various models. He has an outstanding personality and is personable which made us feel very comfortable. I would recommend this dealership to anyone looking for a Chevy. More

Easy going! This past Saturday I went to Atlantic Chevrolet to check out the new 2018 Traverse. By 5:00 I was driving away in one. My salesman, Sal Priola was gr This past Saturday I went to Atlantic Chevrolet to check out the new 2018 Traverse. By 5:00 I was driving away in one. My salesman, Sal Priola was great. Very professional, not pushy, extremely knowledgeable & patient. He took the time to go over all the different options on the vehicle & worked with me until I was satisfied with the price. I did not feel pressured at all. I had a very good experience & would highly recommend Atlantic Chevrolet & Sal. More

Awesome service From our first encounter with Sal we were very happy that we were working with him to find our new car. He was honest, transparent, listened to us and From our first encounter with Sal we were very happy that we were working with him to find our new car. He was honest, transparent, listened to us and most importantly respectful of our budget and wishes. He also spoke to me and my husband. Other salesmen would speak only to my husband and completely disregarded my presence. We came in late afternoon and Sal and Eddie stayed late to make sure we drove away in our new car that evening. These gentlemen were fair, helpful, efficient and had our best interest at heart. Thank you so much!!!! We would recommend them without hesitation. More