Atlantic Chevrolet

This was an out of state purchase. LJ is AWESOME!!!!! He was my point of contact throughout the entire process. He is knowledgable and his customer service is A++++! The car was sh LJ is AWESOME!!!!! He was my point of contact throughout the entire process. He is knowledgable and his customer service is A++++! The car was shipped from NY to NC without issue. However, after having paint protection film applied by a vendor in North Carolina; I was informed that the vehicle had previous paint work done to the front finder and bumper. He stated that this was one of the worst paint jobs he’d ever seen. This was also confirmed by a reputable body shop in my area. When I contacted the dealership. I was told by a SR Sales Rep “Atlantic does not perform a comprehensive inspection of vehicles they take in on trade. We rely on the Carfax to set the price.” After serval days of following up, I was contacted by a Sales Manager and there was no offer to compensate in any fashion. I’ve made several attempts to contact the General Manager as well, to date I have not received a call back. In addition to the paint work/potential previous accident, this 2022 Yukon Denali (with 2850 miles) was sold to me without floor mats or a second key. I paid $310 out of my pocket for floor mats and have yet to receive the spare key. I have not even received the documents I signed during the deal. This by far has been the worst purchase experience I’ve ever had. Excluding LJ, this dealership is unresponsive and does not appear to value their customers. No one in Management or Finance has even said thank you; not one “thank you Mr. Morgan/we appreciate your business” or offered an apology for the inconvenience. In fact, Andrew (Sales Manager) asked “why I would bother having the fender repainted, it looked fine when we took it in on trade” Even after I shared pictures of the fender and bumper, their position didn’t change. I’m being treated as if I purchased a 20 year old used car, not a fully loaded 2022 GMC YUKON DENALI. As previously mentioned, this was an out of state (vehicle unseen in person) transaction. LJ provided a video and very descriptive pictures of the vehicle. I’d highly recommend LJ if you decide to purchase a vehicle from this dealership. More

L.J, it was a honest pleasure dealing with you. Your customer service is world class to none. I was in a situation you and both the FM were able to make things happen I’ll be back to see you both. The r customer service is world class to none. I was in a situation you and both the FM were able to make things happen I’ll be back to see you both. The rest of the building needs to model your drive and passion as well as replicate your obsession with taken care of all customers thanks L.J More

Staff were very helpful, Lawrence was a huge help the sales department was great not pushy at all not your typical sales person wanted to make sure the deal worked for me not just interested in selling c sales department was great not pushy at all not your typical sales person wanted to make sure the deal worked for me not just interested in selling cars More

I had a great buying experience at Atlantic Chevrolet L. J. Fawcett was extremely helpful and was more than happy to help with and answer any questions I had during by whole experience. I would highly recomm J. Fawcett was extremely helpful and was more than happy to help with and answer any questions I had during by whole experience. I would highly recommend him to any of my friends and family More

Absolutely excellent kind patient and simply wonderful I would recommend this dealership to everyone and very professional and understanding !!!!! would recommend this dealership to everyone and very professional and understanding !!!!! More

we are very pleased with the service very nice atmosphere. Thank you for your help in purchasing our car. atmosphere. Thank you for your help in purchasing our car. More

Lawrence went the extra mile and was patient and efficient. He made us feel comfortable and took care of all our needs. He showed us around until we found the car of our choice and tried to match ou efficient. He made us feel comfortable and took care of all our needs. He showed us around until we found the car of our choice and tried to match our budget. He went over and beyond to accommodate us .I would recommend Lawrence because he made the experience less stressful. I am very "HAPPY" with my car. Don't forget to ask for Lawerence. More

Untrustworthy staff they sell you a dream and in reality it just a nightmare. From the moment i got out of the dealership, the vehicle i purchased was falling apart. I wish people like this weren’t in busin it just a nightmare. From the moment i got out of the dealership, the vehicle i purchased was falling apart. I wish people like this weren’t in business. We all get what we deserve with time, be prepared. More

We had a great experience! Drove from upstate New York for this specific vehicle. I love it! Drove from upstate New York for this specific vehicle. I love it! More

I am extremely happy with how my experience went at Atlantic Chevrolet. I really appreciate the respect and honesty that my salesperson, Lawrence Atkins, had. He was thorough and kind, and really wante Atlantic Chevrolet. I really appreciate the respect and honesty that my salesperson, Lawrence Atkins, had. He was thorough and kind, and really wanted to make sure I left there happy. I sure did! Thank you, Lawrence! More